Marketplace
The SingTel Group is recognised as a leader in corporate governance, winning numerous awards. We continue to lead the market with our policies and initiatives, close working relationships with governments and responsiveness to industry requirements.

We are mindful of the need to manage base station risks and continue to work with the Australian Communications Industry Forum on the deployment of radio communications infrastructure.

In the area of security and privacy, Optus abides by obligations under the Privacy Amendment (Private Sector) Act 2000 and Privacy Provisions of the Telecommunications Act and adheres to the Do Not Call Register, which aims to protect consumers from unsolicited marketing calls.

The Disability Action Plan launched in 1999 and reviewed in 2006 continues to be instrumental in improving the way we meet the needs of Australian consumers. For example, disability equipment is available to all fixed-line residential customers. In addition, Optus continues to work with The Consumer Liaison Forum which was established in 1995 to better understand key consumer issues.

In Singapore, we have a number of policies in place to run operations with honesty and integrity. For instance, SingTel takes a zero tolerance approach to fraud and has implemented a whistle-blower policy. The policy provides employees with accessible channels to encourage them to report any improper conduct.

Our procurement policy aims to award tenders based on merit. The procurement manual sets out the Ethics Policy on Procurement Practices. Senior Officers are randomly put on a roster to verify tender bids, thus ensuring an impartial process.

All our employees are bound by clear standards as set out in the staff manual to carry out their daily tasks. In response to the importance of occupational health and safety in the industry, we have one trained Health Manager on each floor and conduct regular dry runs for health emergencies such as bird flu.

The Voluntary Code for Self-regulation of Mobile Content in Singapore, jointly developed by SingTel Mobile and the two local mobile operators, identifies content which is not appropriate to be offered to mobile subscribers in Singapore.

The mobile operators jointly developed this voluntary code to assure the public of their commitment and support for protecting minors from accessing undesirable content from the Internet via mobile phones.