| Services |
Subjects |
No. of compliments |
No. of complaints |
 |
| |
|
|
|
|
| Broadband Magix |
Subtotal: |
0 |
0 |
|
| |
(per 1000 subscribers) |
0 |
0 |
|
| |
Customer Service |
0 |
0 |
|
| Domestic Fixed Line Svc For Business Users |
Subtotal: |
2 |
9 |
|
| |
(per 1000 subscribers) |
0.003 |
0.012 |
|
| |
| Billing and Payment Issue |
|
0 |
3 |
|
| |
Equipment/Network Quality |
0 |
2 |
|
| |
Others |
0 |
1 |
|
| |
Customer Service |
2 |
3 |
|
| Domestic Fixed Line Svc For Residential Users |
Subtotal: |
39 |
179 |
|
| |
(per 1000 subscribers) |
0.038 |
0.176 |
|
| |
Billing and Payment Issue |
0 |
0 |
|
| |
Company Policy/Procedure |
0 |
1 |
|
| |
Equipment/Network Quality |
0 |
107 |
|
| |
Others |
0 |
13 |
|
| |
Price Plan/Equipment Price |
0 |
0 |
|
| |
Customer Service |
39 |
58 |
|
| International Svc For Business Users |
Subtotal: |
2 |
1 |
|
| |
(per 1000 subscribers) |
0.003 |
0.001 |
|
| |
Equipment/Network Quality |
0 |
1 |
|
| |
Customer Service |
2 |
0 |
|
| International Svc For Residential Users |
Subtotal: |
1 |
2 |
|
| |
(per 1000 subscribers) |
0.001 |
0.002 |
|
| |
Equipment/Network Quality |
0 |
0 |
|
| |
Customer Service |
1 |
2 |
|
| |
Total |
44 |
191 |
|
