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SingTel Telecommunications Ltd
Quarterly Report - July 2003 |
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| Services |
Subjects |
No. of compliments |
No. of complaints |
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| Domestic Fixed Line Svc For Business Users |
Subtotal: |
11 |
12 |
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(per 1000 subscribers) |
0.014 |
0.016 |
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Customer Service |
0 |
6 |
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SC – behaviour/attitude |
10 |
0 |
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SC – Order processing |
1 |
0 |
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Company Policy/Procedure |
0 |
1 |
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Equipment/Network Quality |
0 |
2 |
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Others |
0 |
3 |
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| Domestic Fixed Line Svc For Residential Users |
Subtotal: |
33 |
26 |
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(per 1000 subscribers) |
0.029 |
0.023 |
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Company Policy/Procedure |
1 |
7 |
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Customer Service |
0 |
14 |
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SC – behaviour/attitude |
30 |
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Others |
0 |
2 |
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| International Svc For Residential Users |
Subtotal: |
7 |
6 |
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(per 1000 subscribers) |
0.006 |
0.005 |
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Customer Service |
0 |
2 |
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Equipment/Network Quality |
0 |
1 |
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SC – behaviour/attitude |
7 |
0 |
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Company Policy/Procedure |
0 |
2 |
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| International Svc For Business Users |
Subtotal: |
2 |
0 |
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(per 1000 subscribers) |
0.003 |
0 |
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SC – behaviour/attitude |
2 |
0 |
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Total: |
53 |
44 |
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