| SingTel FaxPlus 012 FAQ What is FaxPlus 012?Can I make Voice Call with FaxPlus 012? What is the difference between 001 & FaxPlus 012? Can I send faxes to all destinations? Can I send faxes via FaxPlus 012 without IDD facility? Do I need special equipment for using FaxPlus 012? Pricing If IDD rates are revised, will FaxPlus 012 rates be revised?What is the cost of subscribing to FaxPlus 012? What are the savings from FaxPlus 012? What are the off-peak rates? Billing Will I be charged for broken connection? What is the charging method for traffic charges? When will charging start? Will I be billed if the destination is a voice-answering machine? Will I receive itemised fax bills?
--------------------------------------------------------------------------
What is FaxPlus 012?
FaxPlus 012 is a real time fax service which is similar to IDD. It provides immediate confirmation on your delivery status. Connection takes
15-20 seconds longer and is not chargeable. Just dial 012 for all international destinations and you can enjoy discounted rates off IDD.
back to top Can I make Voice Call with FaxPlus 012?
FaxPlus 012 sends faxes via a Dedicated Data Network for most countries to give higher quality output. Thus, it does not allow voice call for the selected destinations. back to top What is the difference between 001 & FaxPlus 012?
FaxPlus 012 is a real time fax service which is similar to IDD except for a 15-20 seconds connection time which is not chargeable. It is meant for data transmission. For IDD, data transmission and voice call is possible. Due to the data compression technology that FaxPlus network uses, network bandwidth can be better utilised and you can enjoy lower rates. back to top
Can I send faxes to all destinations?
Yes, you can dial 012 for all destinations. back to top Can I send faxes via FaxPlus 012 without IDD facility?
You need to have IDD facility before you can use FaxPlus 012. back to top Do I need special equipment for using FaxPlus 012?
FaxPlus 012 is so easy to use. No registration, subscription or special equipment. Just dial 012. back to top
Pricing If IDD rates are revised, will FaxPlus 012 rates be revised?
FaxPlus 012 rates will be the same, if not lower than IDD rates.back to top What is the cost of subscribing to FaxPlus 012?
There is no need for activation, no registration or monthly subscription charge. You only pay for traffic charges. back to top What are the savings from FaxPlus 012?
FaxPlus 012 offers up to 50% savings off IDD rates with effect from 1 Jan 2002.
back to top What are the off-peak rates?
FaxPlus 012 discounted rates are flat rates with no time windows for all destinations worldwide. back to top Billing Will I be charged for broken connection?
You will be charged from the time the call connection is up to the time the line is disconnected. back to top What is the charging method for traffic charges?
You will be charged a minimum of 30 seconds for the first block, thereafter blocks of 6 seconds. back to top When will charging start?
You will be charged upon connection of fax call. back to top Will I be billed if the destination is a voice-answering machine?
For destinations outside the selected destinations, you will be billed at a flat rate of $1.09 per min. back to top Will I receive itemised fax bills?
All fax transmissions will be clearly itemised and reflected in your monthly telecom bill with a "FaxPlus 012" header. back to top
|
.gif)
