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Use SingTel Hello!TM Card Callback on SingTel Prepaid Mobile hi!Card & enjoy FREE LOCAL CALLS.
Click here to find out more. |
Frequently Asked Questions
Description
Q1: Can I make local calls using Hello!™Card?
No. Hello!™Card is meant only for making outgoing calls from Singapore to 21 popular destinations.
Q2: What are the denominations available?
Physical Hello!™Card from retail outlets comes in S$10 and S$20 prepaid talktime (value). S$10, S$20, S$50 and S$100 prepaid talktime (value) are available from DBS/POSB ATMs or AXS stations. Value of talktime is indicated as 'Amount' in the ATM or AXS transaction receipt.
Q3: How many types of voice prompts does Hello!™Card support?
Hello!™Card provides 10 language options for you to select from: English, Bengali, Chinese, Tamil, Bahasa Indonesia, Myanmese, Tagalog, Sinhalese, Thai & Hindi.
Q4: Do I need to register or subscribe before I use Hello!™Card?
No, you don't need to.
Features
Q5: How do I check the balance in my Hello!™Card?
You will be informed of the balance value of your card after you key-in your 12-digit card number. You will also be informed of the maximum call duration (or talktime) after you enter the telephone number that you wish to call.
Q6: Do I need to hear the whole prompts before I make my selection?
No, you don't need to. You can interrupt at any time during the voice prompts by entering your desired selection.
Q7: How to buy a Hello!™Card from DBS/POSB ATMs?
Steps to purchase Hello!™Card using your ATM card from DBS/POSB ATM:
1. Insert your DBS/POSB ATM card in the ATM card slot
2. Key in PIN
3. Select
• "CASH CARD & MORE SERVICES"
• "LOAN APPLN & MORE SERVICES"
• "PURCHASE/TOP-UP CARD"
• "SINGTEL SERVICES"
• "PURCHASE HELLO CARD"
4. Follow the screen flow to continue and make sure you collect your paper receipt Hello!™Card.
Q8: What are the steps to purchase Hello!™Cards via AXS stations?
At AXS station Touch Screen,
| Step 1 | Select Service > SingTel Prepaid International Calling Cards | | Step 2 | Select the Hello!™ Card to purchase | | Step 3 | Select the required denomination | | Step 4 | Enter your NRIC/FIN or contact number | | Step 5 | Check details of purchase and select Payment Mode of ‘NETS’ | | Step 6 | Collect your receipt dispensed from the AXS station |
Rates & Promotions
Q9: Is there any service surcharge or connection charge?
There is no service surcharge. However, a S$0.30 or $0.50 per call connection charge is applicable to calls made using Hello!™ Card to some countries.
Q10: How does charging blocks work?
Charging blocks are either based on per min or initial block of 1min, followed by subsequent blocks of 2 mins.
Q11: Is there any special offer on Hello!™ Cards purchased from ATMs and AXS stations?
Yes. You can enjoy up to 15% guaranteed extra talktime when you purchased Hello!™ Card from DBS/POSB ATMs or AXS stations. Extra talktime varies with the denominations of Hello!™ Card as indicated here:
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