Q1 | What is IDD 001 service? |
A1 | IDD 001 is SingTel’s premium grade international direct dial service. This service enables you to make international calls without going through the operator. |
Q2 | How are IDD 001 calls charged? |
A2 | IDD 001 calls are charged in 6-second blocks. For rates to various destinations, please click here. |
Q3 | How many destinations can I call using IDD 001? |
A3 | More than 240 destinations. |
Q4 | How do I use the service to make international calls? |
A4 | To make international calls using IDD 001, just follow the simple dialling steps as below: 
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Q5 | How can I know the duration of my international call? |
A5 | For call duration advice, you can dial 004 instead of 001. A Voice Recording Equipment will call you back after you completed your overseas call to inform you of the duration of your call. There is no additional charge for SingTel Call Duration Advice 004 Service. |
Q6 | How do I apply for IDD 001 service? |
A6 | You need to fill up an application form. Please click here for a copy of the application form. The form is also available at SingTel hello! shops. You can apply on-line, mail or fax the form to us. |
Q7 | Do I need to pay any registration fees or monthly subscription? |
A7 | No. Application for the service is free-of-charge and there is no subscription fee for the service. |
Q8 | How long does it take to activate SingTel IDD 001 service? |
| A8 | Within the next working day upon receipt of the application form. All applications are subject to SingTel's approval. |
Q9 | How will I be charged if I use SingTel international call services on my Starhub/M1 line? |
A9 | SingTel will only bill you for whatever usage you use of SingTel international call services. |
Q10 | How can I be assured that I will be billed accurately for all IDD calls made? |
A10 | Your monthly bill will list out all the overseas calls you have made within the billing cycle. Detailed information captured includes date and time of call, the overseas number you have called, the call duration of each call and cost incurred for that call. For billing enquiries, you can call 1688. |
Q11 | Who do I call for enquiry and fault reporting? |
A11 | For enquiry and fault report, you can call the following toll-free numbers : Enquiry: 1606 (Business customers) 1609 (Residential customers) 1626 (SingTel Mobile customers) 104 (Operator-assisted) Fault Reporting: 1608 (Telephone Lines - Business and Residential) 1626 (SingTel Mobile) |
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