| Q. | What is the filtering service offered by SingNet BroadBand? |
| A. | SingNet BroadBand offers a server based filtering system. What this means is that the undesirable sites are filtered at SingNet's side. This filtering service is effective on all http sites. It also has the ability to disallow web-based e-email from specific web sites and web-based Instant Messaging. Once you sign-up for this filtering service, there is no way to disable it unless you terminate this service. |
| | |
| Q. | Who will benefit from the filtering service? |
| A. | Parents who want some form of protection for their children such that they are not exposed to undesirable sites while surfing the Internet will benefit from this service. |
| | |
| Q. | How does the service work? |
| A. | The Filtering service is parental control system exclusively based on human reviewers. These content specialists rate sex, nudity, language and violence on a scale of 1 to 5 and classify them into 22 restrictive categories. Upon registration, an email with the Filtering password will be sent to your SingNet email account. |
| | |
| Q. | Why does SingNet BroadBand offer this filtering service? |
| A. | In this current world we live in, business is also about being socially responsible for our users, in this case, all Singaporeans. Our aim is to promote good Singaporean values, and to raise Singapore's standard of living & we feel obligated to provide good quality services as such, that will enhance the Singaporean lifestyle.
There are many home PC based filtering systems (client based) in the market, which work relatively well. However the ease of which these systems can be removed from your PC makes it highly ineffective, especially when your child knows more about the computer than yourself! |
| | |
| Q. | Does filtering service slow down my Internet access? |
| A. | Not really. Technically, there will definitely be a lag because the information from the Internet has to go through an additional barrier - the SingNet web content filter. However, the lag is in the order of milli-seconds because SingNet has a very high-speed connection to the Internet. One milli second is 1/1000 of a second, so imagine that! You can hardly notice the difference, even with extensive usage. |
| | |
| Q. | If I sign up for both filtering service and supplementary emails from SingNet, will my principal login account be filtered? |
| A. | Supplementary Email Account users will need to login with the main SingNet BroadBand account. As this SNBB account has filtering service, the supplementary email account users' access will be filtered as well. |
| | |
| Q. | Is the filtering service 100% fail safe? |
| A. | SingNet tries as hard as possible to ensure that users who opt for filtering service be surfing in a safe, family-friendly environment. However, we do understand that everyday, new undesirable sites do pop up. Hence, we require our subscriber’s assistance to report any undesirable sites to us, which we will review and subsequently block if they are deemed undesirable. The address to report undesirable sites is: http://www.singnet.com.sg/product/fol/report.html |
| | |
| Q. | What are the websites blocked by SingNet BroadBand Filtering Service? |
| A. | The filtering service restricts access to known undesirable sites including those involving sex, nudity, criminal skills and illicit drugs. The list managed by SingNet and the vendor is based on criteria drawn up from consultation with and feedback from parents. The main objective is to provide a safe Internet surfing environment for children. |
| | |
| Q. | How would SingNet know which sites to block? |
| A. | The list of sites to be filtered is mainly from a US firm whose core business is to track and consolidate a list of such sites for ISPs around the world. SingNet also accepts feedback from parents or the public. If the sites fit the profile, SingNet will add the sites to the list. |
| | |
| Q. | How often is the list from the US firm updated? |
| A. | The list of sites to be filtered is regularly reviewed and updated. SingNet also updates the list as and when there is a valid feedback. |
| | |
| Q. | There are sites that are blocked by SingNet (as the blocked message is shown) but the content is still there. Why is this so? |
| A. |
This happens because there are two domains within this site. One of the domain is blocked by SingNet's filtering but the other domain is not. Thus, SingNet strongly recommends users to feedback this to http://www.singnet.com.sg/product/fol/report.html |
| | |
| Q. | As a SingNet BroadBand subscriber, if I log-in using my complementary 56K dial-up account, do I have to change any settings to enable the filtering service? |
| A. | No. SingNet BroadBand subscribers with filtering service enabled using 56K dial-up account will still dial-in (Dial-in number: 17135) and the proxy settings remain the same as what the subscriber has set for the BroadBand access filtering. |
| | |
| Q. | How do I login to manage my child account? |
| A. | You need to go to https://filter.singnet.com.sg and login with your SingNet user ID and domain. For example: UserID@singnet |
| | |
| Q. | Which password should I use to login to the parent account? |
| A. | An email notification with the filtering service password will be sent to your SingNet email account. Click here to view sample of the notification email. |
| | |
| Q. | How many child accounts can I create? |
| A. | Once a parent account exists, up to six individual accounts can be set up for children. The children’s Internet access is allowed only by means of a password you assign to each child. |
| | |
| Q. | Are the filtering rules customizable? |
| A. | Yes, parents can customize any of the filtering rules, creating protection that is specific to their child. |
| | |
| Q. | How do I create a child account? |
| A. | Please click here for a step-by-step guide on how the create the different child’s account. |
| | |
| Q. | Can I have two accounts with the same name for the children accounts? |
| A. | Child accounts are unique. For example, there can not be two accounts with the same name. If a parent attempts to create a child account and there already exists an account with that name they will be prompted to try a different name and be told that the child account name they selected is already in use. |
| | |
| Q. | How do I login to the child account? |
| A. | For child accounts, you should login with the child ID and password you created. Note: for each child account login, the ‘singnet’ domain is not required. For example: UserID |
| | |
