I. GENERAL
1. What are the benefits of My Album as compared to other options?
2. Where are my data being stored?
3. Is my data secure?
4. What kind of data can I store?
5. What are the file types that are supported ? II. USAGE
1. How do I check my usage? How will I get billed?
2. If I terminate, what happens to my data?
3. Can I access my account when I am traveling?
4. Can I share my data with friends and family?
5. How will my friends and family access my data?
6. How long does it take for my My Album service to be activated if I apply online? III. PHONE UPLOAD/DOWNLOAD
1.What must I do before I can upload using MMS?
2. After registration, how do I upload MMS to MyAlbum?
3. How do I view the MMS video that I had upload via the web?
4. Can I register a StarHub or M1 mobile number?
5. How many mobile phone numbers can I register per SingNet account?
6. Can I register my friend mobile number?
7. Can I un-register the mobile number ? IV. MOBILE CHARGES
1. When I use the mobile phone to upload MMS, will I be charged for the MMS uploaded?
2. How will I be charged when I send an MMS from My Album – Photos/Videos application to a mobile phone?
3. If I am roaming overseas, can I still upload MMS to My Album?
4. What are the charges that I need to incur?
5. Can I send an e-card to a mobile number that is roaming overseas? How will I be charged? V. TECHNICAL
1. What are the PC requirements for My Album?
2. Is there a simple client to help me perform automatic backup?
3. How do I keep track of my backups?
4. How long will the backup take?
5. Can the service support Macintosh? --------------------------------------------------------------------------- I. GENERAL 1. What are the benefits of My Album as compared to other options?
With SingTel’s My Album you can store and share not only photos but also videos, music and MMS all in one place. What’s more you can send online e-cards and mobile e-cards via email and MMS/mobile url links. back to top 2.Where are my data being stored?
All your data will be stored on SingTel’s Network Servers. These servers have built in redundancy so that should one server fail; a backup server will take over seamlessly. Daily backups done for all content on the servers will ensure that your data is retrievable. back to top 3. Is my data secure?
Your account is protected via a Firewall. back to top 4. What kind of data can I store?
You can store any form of digital data such as work documents, digital photos, music files and videos. A photo album application is provided to make it even simpler to manage your photos online. back to top 5. What are the file types that are supported ?
Photos – jpeg, gif (gif87a), animated gif(gif89a), bmp, png
Video – avi, mpeg, 3gpp, wmv
Audio – wav, mpe, wma, midi, amr back to top II. Usage 1. How do I check my usage? How will I get billed?
You can check your Album usage via the online portal page. Go to MyAccounts -> My Album. All usage will be billed monthly via your SingTel phone bill. back to top 2. If I terminate, what happens to my data?
Once you terminate, all your data will be erased. Should you re-apply for the service, you will be given a new account and none of your previous data can be retrieved. back to top 3. Can I access my account when I am traveling?
Yes, you can access your account from anywhere as long as you have a Broadband Internet connection. back to top 4. Can I share my data with friends and family?
Yes, you can create certain folders to share with friends and family. Folders that are private will not be shared. With the Photo Album application, you can even share your photos with friends. back to top 5. How will my friends and family access my data?
The service allows you to invite your friends and family to view your photos or share your data by sending them an email with a URL link. Your friends and family will need to have Internet Access and they just have to click on the URL link provided on the email. back to top 6. How long does it take for my My Album service to be activated if I apply online?
My Album is activated immediately when you apply online and you can access the service immediately. back to top Phone Upload/Download
1. What must I do before I can upload using MMS? MMS Upload is provided to all customers who sign up for My Album. Customer needs to register their SingTel Mobile postpaid mobile number before they can upload via MMS. The registration process is (a) At My Album Photo/Videos page, register the required mobile number (b) An SMS will be send to the designated mobile number with an authorisation code (c) Customer need to enter the authorisation code via the web page to complete the registration process. back to top 2. After registration, how do I upload MMS to MyAlbum? You just need to take a photo, capture a video or record an audio and send it as an MMS to MyAlbum (6925286). back to top 3. How do I view the MMS video that I had upload via the web? If your phone support and upload 3gpp video format, you can use Quick time or any application that can view 3gpp to view the video clip. back to top 4. Can I register a StarHub or M1 mobile number? This feature is only available to SingTel Mobile Postpaid customer only. back to top 5. How many mobile phone numbers can I register per SingNet account? Every customer can register a max of 1 mobile phone per SingNet account. back to top 6. Can I register my friend mobile number? Yes you can register any SingTel Mobile postpaid mobile number and the authorization code will be sent to the registered mobile number. You need to fill in the authorization code to complete the registration process. back to top 7. Can I un-register the mobile number ? Yes. You can un-register the mobile number by clicking on Click here to un-register the above mobile number from the Phone Upload Folder. back to top
Mobile Charges
1. When I use the mobile phone to upload MMS, will I be charged for the MMS uploaded? The normal MMS charges applies. However for the launch promotion from 18 Nov -28 Feb 06, the MMS charges are waived. back to top 2. How will I be charged when I send an MMS from My Album – Photos/Videos application to a mobile phone? For 1G plan, subscribers will be given 20 MMS and for 100 Mb plan, subscribers will be given 10 free MMS. However for the launch promotion from 18 Nov-28 Feb 06, the MMS charges are waived for sending of MMS from My Album to a mobile phone. back to top 3. If I am roaming overseas, can I still upload MMS to My Album? Yes. You can still upload MMS to My Album as long as you are sending from a country operator who is a SingTel GPRS roaming partner. You must also have GPRS roaming features enabled with SingTel Mobile.
back to top 4. What are the charges that I need to incur? You will be charged for the local MMS and the Roaming GPRS charges. back to top 5. Can I send an e-card to a mobile number that is roaming overseas? How will I be charged? Yes. You can send to a mobile number that is roaming overseas. You will be charged for the local MMS and depending on the foreign operator, you may be charged for the GPRS roaming charges.
back to top VI. TECHNICAL 1. What are the PC requirements for My Album?
You will need the following minimum PC requirements:
• Pentium III 800MHz Processor
• 64MB RAM (at least 128 MB of RAM for Windows XP)
• 8MB Video RAM
• Windows 98 Second Edition, Windows 2000, Windows Millennium Edition, Windows XP Operating Systems
• Windows Media Player Version 9.0 and above
• 16-bit sound card
• Internet Explorer 5.0 and above (Netscape is not supported)
• A broadband ADSL service
* This service is currently not available to Broadband Customers using Macintosh computers and subscribers using routers. back to top 2. Is there a simple client to help me perform automatic backup?
Yes, a simple PC client software is provided to help you perform all the usual functions found on the Web portal as well as perform automatic backup. back to top 3. How do I keep track of my backups?
You can view your log files from the service. Go to My Album->Files->Log File.
This will let you know when and what you have backup. back to top 4. How long will the backup take?
This depends on the amount of data you want to backup. back to top 5. Can the service support Macintosh?
At present, the service does not support Macintosh users. back to top | 
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