| hi!Card Prepaid Mobile Service FAQ Where can I buy a hi!Card/Top-Up Card?
hi!Card is available at all hello! Stores, SingTel Mobile Authorised Dealers, 7-Eleven, SingPost outlets and Cheers Convenience Stores.
For registration, please bring along your prepaid SIM card and the necessary identity documents, i.e. for Singaporeans, the NRIC; permanent residents, the blue identity card; for National Servicemen, the SAF11B, SPF11B and SCDF11B; for foreign workers, the Work Permit Identification Cards (issued from 3 May 1999); and for foreigners, the passports
TopUp Cards are available at all hello! Stores, SingPost outlets, Mobil petrol stations and 7-11 outlets (subject to stock availability).
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How does hi!Card work?
To make or receive calls, simply slot your hi!Card into your mobile phone as instructed in your mobile phone operational manual. If your hi!Card has zero value, you'll need to top up the value of your hi!Card with your Top Up card.
back to top How do I check the balance in my account and when will I know that the value in my hi!Card is low?
You can check your hi!Card account balance by following one of the steps: - Method 1
Call 9676-7777 (toll-free) and press 1 to hear your balance. - Method 2
Make an outgoing call and your balance will be announced before your call is connected or when you allow the other party to end the call first.
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How do I top up my hi!Card?
To top up your hi!Card, simply purchase a Top Up Card from any authorised dealers. Our Top Up Cards are available in $15, $25 and $50 denominations. The top up procedure is as follows: 1. Dial 9676-7777 (toll-free) from your mobile phone with the hi!Card inserted in it. 2. Press 2 to top up. 3. Wait for the voice prompt and then enter the 10-digit Top Up Card number printed on the reverse side of your Top Up Card. 4. When prompted, scratch off the golden foil on the reverse side of your Top Up card to reveal a 6-digit PIN. Enter your PIN. 5. You will hear the new top up value of your hi!Card on your mobile phone. You can call in to top up even when your hi!Card value is zero. Your mobile phone number will remain unchanged after top up so you can be contacted at the same number at all times.
Alternatively, you can top up your hi!Card via any of the Self-service Automated Machines (SAM), DBS/POSB ATMs or AXS Stations located conveniently around Singapore!
You can also top up via the Internet if you have an Internet Banking account with DBS, UOB or Citibank.
For Top-Up via SAM, just press the "Top Up or Purchase Telecommunication Services" button, then select "hi!Card". For DBS/POSB ATMs, select [Cash Card/Others], followed by [Loan/Other Services]. Then select [SingTel Services] to top-up your hi!Card. Choose the desired amount from a choice of $10, $25, $50, $75, $100, $150 or $200, and make your payment through NETs. It's that easy!
For top up via Internet, simply go to www.vpost.com.sg and select on Pay Bill option followed by hi!Card top-up. The amount will be deducted from your DBS, UOB or Citibank Internet Banking account. First time users need to register with VPost to obtain user ID and password.
back to top Will I have a mobile phone number?
Each hi!Card comes with a unique and personal mobile phone number. Once you have registered, this mobile phone number will be yours. It will be maintained in the hi!Card system as long as you have topped up your hi!Card every 180 days. Your hi!Card mobile number remains unchanged after you have topped up the value.
If your hi!Card has not been topped up within the last 180 days, your hi!Card will be de-activated and the value in your hi!Card will be forfeited.
back to top Can I make both local and overseas calls with hi!Card? What are the overseas call charges?
Yes, you can make both local (except 104 and numbers beginning with 1900) and overseas calls. For IDD calls, you"ll be charged at SingTel's IDD rates plus the hi!Card local talktime charges. For v019 calls, you’ll be charged at SingTel’s v019 rates plus the hi!Card local talktime charges. From 18 September 2008 to 31 December 2008, the IDD rates and v019 rates to selected destinations will be as follow: | IDD 001 | Standard rate* | | Indonesia | $1.30 | | Batam | $1.00 | | China, India | $1.50 | | Australia | $0.70 | | Malaysia Zone 1 | $0.15 | | Malaysia Zone 2 | $0.30 | | Malaysia Zone 3 | $0.30 | | Malaysia Zone 4, 5, 6, 7, 8 | $0.35 |
| v019 | Weekday & Weekend rate* | | United Arab Emirates | $0.90 | | Taiwan | $0.16 | | Australia , United Kingdom | $0.31 |
*Rates excludes Local Airtime charges
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Can I make emergency calls to 999 and 995 when there is zero value left in my hi!Card?
Yes, you can still make calls to 999, 995 even though there is zero value in your hi!Card.
back to top Is there any hotline available for hi!Card user?
Yes, you can call our hi!Card hotline at 1800-482-2800 for assistance:
Or Call 9676 7777 and press '0' to speak to a Customer Service Operator - Monday to Sunday (including Public Holidays): 8am - 8pm
back to top Can I make calls with my hi!Card when I'm overseas?
Yes. You are able to roam with your hi!Card. For more information, please refer to here.
back to top How can I make calls to Malaysia, since STD calls are not supported by hi!Card?
You can make overseas calls to Malaysia by dialing 001 60 followed by the Malaysia fixed line or mobile number.
back to top Is the hi!Card transferable?
No, the hi!Card is already registered under your name.
back to top Will my hi!Card mobile number change after I have topped up?
No, your hi!Card mobile number remains unchanged. You can be contacted at the same mobile phone number at all times.
back to top My GSM900 hi!Card is blocked. Can I get a zero value GSM900 hi!Card without a Top Up card?
No, the GSM900 hi!Card is sold as a bundle with a Top Up Card. If you have blocked your GSM900 hi!Card, you will have to buy another bundle comprising of a new hi!Card and Top Up card from any authorised dealer.
We can top up your new GSM900 hi!Card with the outstanding amount in your blocked card. You cannot purchase a GSM900 hi!Card alone. Nor is the GSM900 hi!Card for sale, since it carries no card value.
back to top Is there an expiry date on my hi!Card or Top Up card?
The hi!Card must be topped up every 180 days, otherwise, the hi!Card will be deactivated and the value in the hi!Card will be forfeited.
Top Up cards also have an expiry date printed on the back of the card. The card is not valid and cannot be used after the expiry.
back to top Are there any free services provided on hi!Card?
All hi!Card users will enjoy free Caller ID, Call Hold, Call Waiting* and Call Barring services. hi!Card users can also receive short text messages and enjoy Call Transfer** service.
* All calls answered/made on both lines will be charged at the prevailing local talktime charges.
** Talktime charges apply to redirected calls.
back to top Do I need to subscribe for hi!Card SMS/Messaging?
There is no registration or monthly subscription fees for hi!Card SMS. Charges are based on total number of messages sent successfully.
back to top What happens if I send an SMS and my recipient's mobile phone is switched off?
Once you send an SMS, the charges will be deducted from your hi!Card and the SMS will be processed. We will attempt to send the SMS for over 24 hours. If your recipient is still unreachable, the SMS charges still apply.
back to top Do I need to configure my SMS Centre number in order to send SMS from my hi!Card?
Yes, you need to configure your mobile phone to a dedicated SMS Centre, +6596400001, which is only for hi!Card SMS.
back to top Who can I send SMS to from my hi!Card?
You may send SMS from hi!Card to the following: - All hi!Card, SingTel Mobile, M1 and StarHub mobile subscribers - SingTel Paging message paging subscribers - Overseas. For the list of supported network for Global SMS, please click here.
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What if I try to send an SMS but my hi!Card balance has insufficient value?
If your hi!Card balance is insufficient when you send an SMS, you will receive a return message informing you so, on your mobile phone. You will need to send your SMS again after you have topped up your hi!Card.
back to top Will I be able to send SMS to SingTel Mobile/M1/StarHub mobile subscribers while I am roaming?
Yes. You are able to send SMS while roaming.
back to top Will I be able to send Short Messages to SingTel Mobile/M1/StarHub mobile subscribers who are roaming?
Yes. Your message will be delivered by SingTel Mobile to the SingTel Mobile/M1/StarHub SMS Centre. For hi!Card SMS sent to M1/StarHub mobile customer, M1/StarHub will further process the SMS for delivery to their subscribers respectively.
back to top How will I be charged for picture messaging? (sending from mobile phone to another mobile phone)
Each picture message can consist of 3 or more short messages. Please ensure that you have sufficient balance in your hi!Card before you send a picture message to another mobile phone user. Charges are based on the total number of SMS sent successfully.
back to top Where are the locations of SAM?
Currently, there are over 65 Self Automated Machines (SAMs) in Singapore, located at post offices and selected MRT stations. More SAMs will be installed in the coming months.
back to top What is the top-up amount available for hi!Card top-up via SAM, DBS/POSB ATMs or via the internet?
You will have a choice of topping up your hi!Card in 7 denominations: $10, $25, $50, $75, $100, $150 or $200.
back to top Can I cancel the top-up transaction via SAM or DBS/POSB ATM if I choose the wrong top-up value?
Yes, as long as the transaction is not confirmed, you can always go back to select the desired top up value.
back to top Will I be able to see my new hi!Card value after the top up transaction?
Yes, the new hi!Card balance of the hi!Card no. transacted will be reflected in the SAM or DBS/POSB ATM receipt.
back to top I have keyed in the wrong hi!Card number and completed my top-up. Can I get a refund?
Sorry, no refund can be provided once your top-up transaction is completed. Hence, check your hi!Card number before confirming and completing your hi!Card transaction.
back to top What if my hi!Card number is not credited with the top-up amount even though NETS transaction is successfully completed?
If the hi!Card is not topped up, an investigation on the NETS transaction will be performed. If the NETS transaction is unsuccessful, your bank account will not be deducted.
back to top Can I perform a hi!Card top-up at any time of the day?
Yes, you can top-up your hi!Card at any time of the day using Top Up Cards or via SAMs, DBS/POSB ATMs or even via the Internet.
back to top What is the maximum top-up amount available for hi!Card top up?
To protect the interest of our customers, the maximum amount today on a hi!Card is $999. If the current balance and top-up value exceeds the maximum limit, customers will be prompted to reselect their top-up value.
back to top Can SingTel hi!Card subscribers send SMS (Global SMS) to their overseas friend?
Yes, they can. For the list of supported network for Global SMS, please click here.
back to top How do I send Global SMS to my overseas friend?
To send a Global SMS, just key in your message along with
+ < country code > < area code >
Note:
1) 001 cannot replace [+] key to send global SMS. Please refer to your phone manual on how to key in [+] key. 2) To key in < area code > only if applicable. For the list of supported destinations for Global SMS, please click here.
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How do I access IDEAS (WAP)?
To access the service, you will need a configured WAP-enabled mobile phone or wireless terminal. The steps for configuration are available at www.ideas.singtel.com
back to top What are the charges applicable to IDEAS (WAP) service for hi!Card users?
There are no registration charges and monthly subscription fees. You only need to pay for the usage time at $0.22 for 1st minute and $0.022 for subsequent 6-sec blocks. If you dialed an IDD number, the prevailing IDD rate applies in addition to the above charges.
back to top Can I access the Internet via a dial-up through SingTel Mobile's Digital Direct Access?
Yes, hi!Card users are able to access the Internet via SingNet by dialing SingTel Mobile's Digital Direct Access number (9676 3338). Please note that the hi!Card user needs to have a SingNet account in order to use this service.
back to top I do not have a SingNet account. Can I dial-up to another ISP (eg. Pacific Internet) or to my corporate server for data access?
Yes hi!Card users are able to dial-up to another ISP or to any corporate number for data access.
back to top Since data access is provided, can a hi!Card user receive incoming fax or send outgoing fax?
No, the data service does not allow the sending and receiving of faxes.
back to top Where can I find out more about IDEAS?
You can find more information about IDEAS at the following website: http://www.ideas.singtel.com or call SingTel IDEAS Customer Service Hotline at 1800-i-1-IDEAS (1800-4-1-43327), from 8am to 8pm (Mon to Sat)
back to top Can I retain my old hi!Card mobile phone number when I buy a new hi!Card? You cannot retain your mobile phone number when you purchase a new hi!Card, as each card has been coded with the pairing of a unique mobile phone number tagged with the Prepaid SIM serial number. Therefore the old hi!Card mobile number cannot be retained on a new hi!Card.
back to top What are the charges for downloading ringtones/logos/picture messaging? No registration or monthly fees are required in order to use this service. Users will be charged each time they download a chargeable item. The cost of downloads are listed in the website.
back to top How can I activate my new hi!Card? To activate your hi!Card, insert your hi!Card SIM into your mobile phone and make the first outgoing call or sms.
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