1. WHAT IS IDEAS PREPAID MOBILE PORTAL?
It is a WAP portal that allows all Prepaid customers to get access to musicVibes to browse and purchase for music related contents such as full songs, true tones, etc.

2. WHAT DO I NEED TO DO TO GET STARTED?
Simply go to IDEAS Prepaid Mobile Portal > musicVibes to download your favorite songs.
To set up your phone with IDEAS Prepaid Mobile Portal, just dial *43327 (IDEAS) and follow the activation instructions.


3. IF I PREVIOUSLY DIAL *43327 TO OBTAIN MMS SETTINGS, DO I HAVE TO REPEAT THIS STEP AGAIN?
Yes, you need to dial *43327 again to obtain the GPRS settings.


4. CAN I GET INTERNET ACCESS OR OTHER CONTENT SERVICES ON MY MOBILE PHONE WITH THIS GPRS SETTING?
No, you are allowed to access IDEAS Prepaid Mobile Portal with this setting only. There will be more contents available in the near future.


5. I COULD NOT GET VIDEO STREAMING UPON CLICKING ON “GET IT”, WHAT HAPPENED?
Sorry, this content is not available for viewing and downloads currently and you will not be charged.

6. HOW ELSE CAN I FIND OUT THE LATEST SONGS FROM MUSICVIBES?
You can visit www.ideas.singtel.com for more information.

7. DO I NEED A SPECIAL DATA PRICE PLAN TO ENJOY THIS SERVICES?
No, there will be no registration or monthly subscription. You will be charged for the content that you have purchased.

8. WILL I BE CHARGED IF I BROWSE THE CONTENT WITHOUT PURCHASING THEM
No, you will not be charged as browsing and surfing the contents within this portal is currently free (no data charges).

9. HOW WILL I KNOW IF THE AMOUNT DEDUCTED FROM MY HICARD IS CORRECT?
You can dial 96767777 to check your remaining balance.

10. WHAT HAPPENED IF I DO NOT HAVE ENOUGH VALUE IN MY HICARD UPON CONFIRMING THE PURCHASE?
You will be directed back to the HOME page (there will be no error prompt to indicate the low value).

11. WHAT ARE THE CHARGES FOR PURCHASING CONTENT FROM MUSICVIBES?
The charges will differ depending on your selected content. It ranges from $2.09 to $4.50.

12. WHOM CAN I CONTACT IF I ENCOUNTER PROBLEMS WITH DOWNLOADING A SONG/CONTENT WITHIN THE IDEAS MOBILE PORTAL?
Please contact 1800-482-2800 for assistance.