1.	Who is eligible to enjoy this service?
2.	How does this service work?
3.	How much can I top up per transaction?
4.	Is there any registration fee for this mode of top-up?
5.	How will I know if the top-up is successful?
6.	Can I still purchase the physical Top-Up Cards from hello! stores?
7.	Will I be able to know my new hi!Card/hello!Mobile Card balance after the top-up transaction?
8.	Can I still top up my hi!Card/hello!Mobile Card using Top-Up Cards/SAM/ATM or via the Internet after using this service?
9.	I am a SingTel Prepaid Mobile subscriber. Why is my transaction unsuccessful?
1.	Who is eligible to enjoy this service?
	All SingTel Prepaid Mobile users are eligible to enjoy this new top-up service. [ back to top ]
2.	How does this service work?
	Simply approach any of the cashiers at our hello! stores and request for inStore Top-Up. Provide him/her with your mobile number and preferred top-up amount. The cashier will subsequently print out a receipt for you to make payment. Upon payment the cashier will activate the top-up for you online and a confirmation SMS will be sent directly to your mobile phone. [ back to top ]
3.	How much can I top up per transaction?
	A choice of $10, $15, $25, $50, $75, $100, $150 and $200 is available for inStore Top-Up. [ back to top ]
4.	Is there any registration fee for this mode of top-up?
	No, this is a free service. [ back to top ]
5.	How will I know if the top-up is successful?
	Upon successful top-up, a confirmation SMS indicating the top-up will be sent to you. [ back to top ]
6.	Can I still purchase the physical Top-Up Cards from hello! stores?
	Yes, the physical cards can still be purchased at any of our cashier counters. [ back to top ]
7.	Will I be able to know my new hi!Card/hello!Mobile Card balance after the top-up transaction?
	Yes, upon each successful transaction the confirmation SMS will inform you of the new balance and expiry date. [ back to top ]
8.	Can I still top up my hi!Card/hello!Mobile Card using Top-Up Cards/SAM/ATM or via the Internet after using this service?
	Yes, you can still choose to top-up using our alternative top-up modes after using this service. [ back to top ]
9.	I am a SingTel Prepaid Mobile subscriber. Why is my transaction unsuccessful?
	Some possible reasons for an unsuccessful transaction: It could be an invalid SingTel Prepaid mobile number. Your prepaid line could be inactive or terminated. You have exceeded the maximum prepaid balance for your card. [ back to top ]