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| 1. | General |
| 1.1 | How long will the price plans be offered in the market?
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| 1.2 | Are there any special handset offers with the price plan?
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| 2. | Change of Plan |
| 2.1 | I am an existing SingTel Mobile customer; can I change my current price plan at any time? Will the service charges be pro-rated?
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| 2.2 | What will happen if I change my plan? |
| 2.3 | After I change price plan, when will I be eligible for equipment upgrade? |
| 2.4 | Will my existing Free Value Added Services be carried forward to the new price plan?
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| 2.5 | Why do I not enjoying the promotional Value Added Services when I change plan?
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| 2.6 | I am an existing 3+9 / 6+6 / $0 sub/ special price plan customer (e.g. special promo Classic- $20*24). Am I still entitled for the promo if I change to another price plan?
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| 2.7 | I am an existing 9+3 / 3+1 i-Plan customer; will I continue to enjoy the 9+3 / 3+1 promotion if I change to another price plan?
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| 2.8 | I am currently enjoying additional free minutes and value added services. Will I continue to enjoy theses offers after changing to another plan? |
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| 3. | Transfer |
| 3.1 | For transfer, are there changes to my tenure and phone upgrade eligibility? |
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| 4. | Termination |
| 4.1 | Is there any termination penalty for pre-mature termination of price plan? What will be the penalty for terminating price plan when there is an existing equipment contract? |
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| 1. | General |
| 1.1 | How long will the price plans be offered in the market? |
| There is no offer end date for the price plans but SingTel Mobile reserves the right to withdraw any of the price plans in the market without prior notice. However, the free incoming calls promotion will be valid until 31 December 2008.
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| 1.2 | Are there any special handset offers with the price plan? |
| Please check out our equipment offers at all hello! shops and our exclusive dealer shops.
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| 2. | Change of Plan |
| 2.1 | I am an existing SingTel Mobile customer; can I change my current price plan at any time? Will the service charges be pro-rated? |
| Yes, the current pro-ration policy for change plan applies. If a customer change plan from Plan A to Plan B, the monthly subscription fee, bundled airtime and bundled SMS will be pro-rated based on the number of days the customer is on Plan A and Plan B respectively.
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| 2.2 | What will happen if I change my plan? |
| Scenario 1 (Downgrade): |
| Premium 700 to iTwo Value |
| If you have an existing equipment contract, a downgrade equipment penalty of $262.50 (2 year plan)/$157.50 (1 year plan) will be imposed as stipulated in the original Equipment Undertaking Agreement. The admin fee of $21.00 will be waived till further notice. |
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Scenario 2 (Upgrade): |
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Classic to iTwo Value |
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The admin fee of $21.00 will be waived till further notice. |
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Scenario 3 (Lateral Movement): |
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Pod Zoom to iTwo Value |
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The admin fee of $21.00 will be waived till further notice.
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| 2.3 | After I change a price plan, when will I be eligible for an equipment upgrade? |
| You will be eligible for equipment upgrade 12 months from your last equipment purchase.
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| 2.4 | Will my existing Free Value Added Services be carried forward to the new price plan? |
| No, you will enjoy the Free Value Added Services that are bundled with your new price plan instead. However, you can opt to subscribe for additional Value Added Services that are not bundled with the new price plan.
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| 2.5 | Why do I not enjoying the promotional Value Added Services when I change plan? |
| Promotional Value Added Services are given only for the initial price plan sign-p of a mobile line (according to the respective price plans. For customers who opt to change their price plan thereafter, will not be extended the promotional Value Added Services of neither the former price plan nor new price plan.
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| 2.6 | I am an existing 3+9 / 6+6 / $0 sub/ special price plan customer (e.g. special promo Classic- $20*24). Am I still entitled for the promo if I change to another price plan? |
| No, should you decide to change price plan, the current promo benefit/s will be forfeited. You will not be able to switch back to the special promo again.
If you have signed an existing Equipment Undertaking Agreement & your new price plan is of a lower value than your current price plan, you will be charged downgrade penalty.
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| 2.7 | I am an existing 9+3 / 3+1 i-Plan customer; will I continue to enjoy the 9+3 / 3+1 promotion if I change to another price plan? |
| No, your 9+3 / 3+1 benefits will be ceased once you change to other price plans.
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| 2.8 | I am currently enjoying additional free minutes and value added services. Will I continue to enjoy theses offers after changing to another plan? |
| All offers/benefits previously given will be ceased once you switch to another price plan.
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| 3. | Transfer |
| 3.1 | For transfer, are there changes to my tenure and phone upgrade eligibility? |
| The existing practice applies for transfer cases.
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| Existing practice for transfer cases: |
| The transferee (Customer B) follows transferor´s (Customer A) tenure and phone upgrade eligibility.
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| Example: If Customer B is on iOne Plus, the equipment upgrade eligibility will be 12 months after Customer A´s date of original installation or last equipment upgrade date.
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| 4. | Termination |
| 4.1 | Is there any termination penalty for pre-mature termination of price plan? What will be the penalty for terminating price plan when there is an existing equipment contract? |
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The current policy for termination still applies.
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| Current policy on equipment penalty: |
| Termination of price plan within 1st to 12th months with 1-year equipment contract is $157.50
Termination of price plan within 1st to 24th months with 2-year equipment contract is $262.50
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