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| 1. | Change of Plan |
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| 1.1 | I am an existing SingTel Mobile customer; can I change my price plan at any point of time?
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| 1.2 | What will happen if I change my price plan? |
| 1.3 | After I change my price plan, when will I be eligible for equipment upgrade? |
| 1.4 | Will my existing Free Value Added Services be carried forward to my new price plan?
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| 2. | Transfer |
| 2.1 | Will there be any changes to my tenure and equipment upgrade eligibility after I transfer my ownership? |
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| 3. | Termination |
| 3.1 | I would like to terminate my price plan. What is the penalty? |
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| 1. | Change of Plan |
| 1.1 | I am an existing SingTel Mobile customer, can I change my price plan at any point of time? |
| Yes. If you change plan from Plan A to Plan B, the monthly subscription fee, bundled airtime and bundled SMS will be pro-rated based on the number of days you are on Plan A and Plan B respectively.
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| 1.2 | What will happen if I change my price plan? |
| Scenario 1 (Downgrade): |
| iThree Plus to iTwo Value |
| If you have an existing equipment contract, a downgrade equipment penalty of $481.50 (2 year plan)/$160.50 (1 year plan) will be imposed as stipulated in the original Equipment Undertaking Agreement. |
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Scenario 2 (Upgrade): |
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Classic to iTwo Value |
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No penalty will be imposed. |
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Scenario 3 (Lateral Movement): |
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Classic 100 to iOne Plus |
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No penalty will be imposed.
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| 1.3 | After I change my price plan, when will I be eligible for an equipment upgrade? |
| You will be eligible for equipment upgrade 12 months from your last equipment purchase.
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| 1.4 | Will my existing Free Value Added Services be carried forward to my new price plan? |
| No, you will enjoy the Free Value Added Services that are bundled with your new price plan instead. However, you can opt to subscribe for additional Value Added Services that are not bundled with your new price plan.
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| 2. | Transfer |
| 2.1 | Will there be any changes to my tenure and equipment upgrade eligibility after I transfer my ownership? |
| No, there will be no changes to your current price plan after the transfer.
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| The transferee (Customer B) follows transferor´s (Customer A) tenure and phone upgrade eligibility.
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| Example: If Customer B is on iOne Plus, the equipment upgrade eligibility will be 12 months after Customer A´s date of original installation or last equipment upgrade date.
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| 3. | Termination |
| 3.1 | I would like to terminate my price plan. What is the penalty? |
| Termination of price plan within 1st to 12th months with 1-year equipment contract is $160.50
Termination of price plan within 1st to 24th months with 2-year equipment contract is $481.50
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