Frequently Asked Questions
|
| 1. | What is Safe Arrival SMS? |
| 2. | What are the benefits of Safe Arrival SMS? |
| 3. | Is this service available to all SingTel Mobile customers? |
| 4. | How do I send a Safe Arrival SMS? |
| 5. | Who can I send a Safe Arrival SMS to? |
| 6. | Can my friend or family member in Singapore reply to my Safe Arrival SMS? |
| 7. | Can my overseas friend reply to my Safe Arrival SMS? |
| 8. | Will my friend or family member (an existing SingTel Mobile, M1 or StarHub Mobile customer) be able to receive my Safe Arrival SMS if he/she is roaming overseas? |
| 9. | What are the charges for sending a Safe Arrival SMS while I am roaming overseas? |
| 10. | If I receive a reply to the Safe Arrival SMS I have sent, how much will I be charged? |
| 11. | How will the Safe Arrival SMS charges be displayed on my bill? |
| 12. | Is there a limit to the number of Safe Arrival SMS that I can send? |
| 13. | What is the difference between sending a Safe Arrival SMS and sending a Roaming SMS (send to Singapore while roaming)? |
| |
| 1. | What is Safe Arrival SMS? |
| Safe Arrival SMS enables all SingTel Mobile customers (including hi!Card/Prepaid Mobile Card customers) to send a pre-set SMS to inform their loved ones upon their safe arrival in an overseas country.
[ back to top ] |
| 2. | What are the benefits of Safe Arrival SMS? |
| The benefits of Safe Arrival SMS are: - A convenient method to inform your loved ones that you have arrived safely at an overseas destination
- A cheaper way of sending messages while roaming
[ back to top ] |
| 3. | Is this service available to all SingTel Mobile customers? |
| Yes, this service is available to all SingTel Mobile customers (including hi!Card/Prepaid Mobile Card customers), provided that it is supported by the overseas operator’s network. Please click here for the list of supported networks. [ back to top ] |
| 4. | How do I send a Safe Arrival SMS? |
| To send, simply key      and then  .
For example, if you are roaming in Malaysia and wish to send a Safe Arrival SMS to a friend in Singapore with mobile no. 91111111, Key  
Your friend will then receive the following message:
“I’ve arrived safely in Malaysia. Contact me via SMS as I can send & receive SMS while overseas.”
For more examples, please click here .
[ back to top ] |
| 5. | Who can I send a Safe Arrival SMS to? |
| You can send a Safe Arrival SMS to any: - SingTel Mobile customer
- SingTel Fixed Line SMS customer
- M1 customer
- StarHub Mobile customer
- Overseas friend’s mobile phone (provided that the recipient’s network support Global SMS. Please click here to check the list of supported networks for Global SMS.)
[ back to top ] |
| 6. | Can my friend or family member in Singapore reply to my Safe Arrival SMS? |
| Yes, they are able to reply your Safe Arrival SMS as the sender field will carry your mobile number.
[ back to top ] |
| 7. | Can my overseas friend reply to my Safe Arrival SMS? |
| Yes, but only if his/her network allows the replying of SMS.
[ back to top ] |
| 8. | Will my friend or family member (an existing SingTel Mobile, M1 or StarHub Mobile customer) be able to receive my Safe Arrival SMS if he/she is roaming overseas? |
| Yes, they will be able receive your Safe Arrival SMS even when they are roaming overseas.
[ back to top ] |
| 9. | What are the charges for sending a Safe Arrival SMS while I am roaming overseas? |
| SingTel Mobile subscription customers (including Pay-As-U-Roam customers) are charged $0.15 per Safe Arrival SMS sent and hi!Card/Prepaid Mobile Card customers are charged $0.50 per Safe Arrival SMS sent.
[ back to top ] |
| 10. | If I receive a reply to the Safe Arrival SMS I have sent, how much will I be charged? |
| This depends on whether the overseas operator charges for receiving SMS. However, most of the overseas operators do not charge for receiving SMS.
[ back to top ] |
| 11. | How will the Safe Arrival SMS charges be displayed on my bill? |
| It will be listed as a separate item in the bill as follows:
Safe Arrival SMS 01 Jun 2003 to 30 Jun 2003 4 chrg mesg(s) 0.60
[ back to top ] |
| 12. | Is there a limit to the number of Safe Arrival SMS that I can send? |
| There is no limit to the number of Safe Arrival SMS that you can send.
[ back to top ] |
| 13. | What is the difference between sending a Safe Arrival SMS and sending a Roaming SMS (send to Singapore while roaming)? |
| - The charge for sending a Safe Arrival SMS is lower as compared to sending a normal SMS.
For example, if you are roaming in Malaysia and wish to send a Safe Arrival SMS to a friend in Singapore, the charge is $0.15 (for SingTel Mobile subscription customers as compared to the Roaming SMS charge at $0.75* (the charge may vary depending on the network that you are logged onto).
- With Safe Arrival SMS, you will be sending a pre-set message to inform your loved ones about your safe arrival instead of composing your own message when sending a normal SMS.
*Information is correct as of 2 June 2003.
|
| [ back to top ] |
.gif)
