3. How does it work?
You will be issued with a special SIM card that can store 2 mobile numbers. At any one time, only 1 of the nos. will be turned on to “active”. All incoming calls / SMS made to the “inactive” no will forwarded to the “active” numbers automatically, unless specific call diversion setting has been made via phone setting.

Example:

Scenario 1

Customer has 2 mobile lines – Line A & Line B.
Customer toggled Line B to “active”. Incoming call (Including peer-to-peer SMS) calling in to Line A will be automatically forwarded to Line B. If customer has set call divert for Line B to be diverted to Line C, Line C will receive the call.

4. Will I be charged for the forwarding of SMS?
There will not be any forwarding charge for SMS.

5. Can MMS, GPRS calls be forwarded?
Only voice & SMS (only peer-to-peer excluding content) calls can be forwarded from the “inactive” line to the “active” line. Fax calls will not be forwarded. If a SMS (non-peer-to-peer)/MMS is sent to the “inactive” line, a SMS alert will be sent to the “active” line, alerting the subscriber to toggle to the “inactive” line to retrieve his SMS/MMS msg.

SMS Message
“You have received a SMS/MMS at your inactive number. Pls switch over to read it. Brought to you by SingTel 2-in-1 SIM.”

6. I have a line registered under my name & holds another line registered under my company. Can I register for 2- in-1 SIM service on behalf of my company?
Authorization must be given by both the owners of the 2 lines in order to apply for 2-in-1 SIM service. Hence, you have to obtain approval from your company to apply for the service. Application form & an authorization letter template can be found at our website.

7. How can I access my phonebooks?
You will have 1 common phonebook. You can do the transferring of data over from the 2 existing SIM cards to the new “2-in-1” SIM.

8. I am transferring my line to another subscriber. Can the new subscriber retain the service?
2-in-1 SIM service is non-transferable. The new subscriber needs to re-apply for 2-in-1 SIM service.

9. I am holding a TWIN card. Can i apply for this service?
Sorry, currently 2-in-1 SIM service is not available to TWIN card subscriber.

10. Can I use the “2-in-1” SIM in all the handsets?
Selected handphones are able to work with 2-in-1 SIM. Kindly call our friendly Customer Service Officers for assistance.

11. Will I get twice the storage space with "2-in-1" SIM?
No, you will only have 1 common SMS storage space under the "2-in-1" SIM.

12. What will happen to my existing voice mail?
You will continue to enjoy both voice mails service so to allow you to manage your calls better.

13. What will happen to my phone bills?
You will continue to receive 2 separate phone bills for the two individual mobile lines as per current.

14. How am I being charged for this service?
You only need to pay a one-time registration fee of $21.40 (incl. GST) to one of the line. There will not be any monthly subscription fee for this service. Standard airtime rates will apply.

15. Who is eligible for this service?
All existing SingTel GSM900 postpaid subscribers are eligible for this service.

16. I am a pre-paid subscriber. Can I subscribe to this service?
This service is only offered to post-paid SingTel 2G mobile lines.

17. I am subscribing to 3G price plan. Can I subscribe to this service?
At this moment, this service is only offered to post-paid SingTel 2G mobile lines. We will evaluate further to open up 2-in-1 SIM service for 3G price plan.

18. If the 2-in-1 SIM card is lost, what must I do?
You should immediately call 1626 to suspend both lines to terminate any potential unauthorized use of the lines. Upon doing so, you can go to any Hello Customer Service Centre to get a 2-in-1 SIM replacement card (at no charge).

19. How can I cancel 2-in-1 SIM service? Which line gets to retain the existing 2-in-1 SIM card?
You can visit any SingTel Hello Service Centre or contact your company’s designated Account Mgr (for BRN/CRN-registered line) to cancel 2-in-1 SIM & be reverted to normal SIMs. You will be issued a new SIM Free of Charge. This applies to both personal & company line. The personal line holder will have to get his new SIM at any Hello Customer Service Centre while the company can contact their Account Mgr (for BRN/CRN-registered line) for the SIM replacement. Pls refer to table below to see who should retain the existing 2-in-1 SIM card.

Combination		If person request is on behalf of	Who gets to retain the existing 2-in-1 SIM?
CRN/BRN line	Personal Line	Personal Line	CRN/BRN line
CRN/BRN line	CRN/BRN line 2	CRN/BRN line	Either of the CRN/BRN line
Personal Line 1	Personal Line 2	Personal Line	Either of the Personal Line

20. Can I opt to turn off the auto-forwarding from “inactive” line to “active line?
At this moment, you are not able to have the option to turn off the auto-forwarding. For future enhancement, we will evaluate the possibility of doing so.

21. If I am using a Pick & Roam set, will my 2-in-1 SIM’s call forwarding setting be affected?
If you are using a Pick & Roam set, your 2-in-1 SIM’s call forwarding setting will be temporarily override.

22. Which mobile number will be displayed at the party whom I make the call to?
All outgoing SMS/MMS/Voice call will reflect the number of the Active line which initiated the SMS/MMS/Voice call.

23. Would I be able to know whether the received SMS is a "diverted" message or not?
No, you would not be able to differentiate whether the SMS was sent to the "inactive" line or "active" line call.