| About the Service |
 | What is Locator service? | | | Locator service allows you to check the current locations of your family members, friends or colleague anytime without having to call and ask them. | | |  back to top |
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| Benefit |
| What is the benefit of the Service? | | | You will have a peace of mind while you are away from people you care by knowing current vicinity of your family members, friends or colleagues without calling them. | | | back to top |
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| Eligibility |
| Who is eligible to apply for this Service? | | | The Service is available to all SingTel Mobile Postpaid customers. | | | back to top |
| Can I add any numbers to the Locate List? | | | No, the Locate list’s number must be SingTel Mobile Postpaid / Prepaid Numbers. | | | back to top |
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| Charges |
| What is the monthly subscription charge for the Service? | | | Customer may choose their choice of their plan according to their need.
| Monthly subscription : | | Locator (locate up to 3 persons) | : $5.35 | | Locator 10 (locate up to 10 persons) | : $9.63 | | Locator 20 (locate up to 20 persons) | : $17.12 | | Locator 30 (locate up to 30persons) | : $24.08 |
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| Are there any other charges for using this service? | | | Prevailing data charges apply. Apart from that, a sum of $0.54 (w/GST) will be charged to the Customer’s SingTel bill for each successful add/change of your loved ones’ numbers after the complimentary requests are used up. Number of complimentary add/change to the locate list is accordingly to the plan you choose.
| Number of complimentary add/change of mobile number(s) for each plan. | | > Locator | : up to 3 | | > Locator 10 | : up to 10 | | > Locator 20 | : up to 20 | | > Locator 30 | : up to 30 |
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| How much I am being charged for locating my friend? | | | You will be charged based on prevailing data charges.
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| Application |
| How do I apply for the Service? | | | You may do a *FIND (*3463) to sign up for the service. | | | back to top |
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| Activation |
| How long does it take to activate the Service? | | | The Service is activated once you complete the WAP sign up flow. However, in order to start locating your friend in the list, consent must be first granted by them. | | | back to top |
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| Usage - For Subscriber (Tracker) |
| How do I get started in using the Service? | | | You should be a SingTel Mobile Postpaid customer with a WAP/GPRS-enabled mobile phone. Upon successful subscription, you may add up to 30 mobile numbers to the locate list (depend on the plan you subscribe to).
However, they are required to grant you consent within 24hrs before you can start locating them. | | | back to top |
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| How many numbers can I add to my Locate List? | | | You can add up to a max of 30 numbers to the Locate List. | | | back to top |
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| How do I know that consent has been granted by my family members, friends or colleagues? | | | A SMS notification will be sent to your mobile once consent is granted. Another way to verify is when you access *3463 and click on the number, there is a Locate Now link for you to start locating them. | | | back to top |
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| How do I locate my family members, friends or colleagues after they have granted consent? | | | Do a *FIND (*3463) > Click on the WAP Link (select IDEAS WAP as the Access Point) > Click on the Mobile Number you wish to locate > Click on Locate Now to start locating them.
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| Can I locate my family members, friends or colleagues without their knowledge? | | | No, you cannot locate them without their knowledge. Consent must be granted by them before you can start locating them. | | | back to top |
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| Does my family members, friends or colleagues know each time I locate them? | | | No. | | | back to top |
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| Will it work if the phone is switched off? | | | No, it will not work. | | | back to top |
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| What happens if my mobile phone has no network coverage? | | | If your phone is out of coverage, it is effectively switched off from the network and it cannot communicate or locate the phone. | | | back to top |
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| Can I locate my family members, friends or colleagues while I’m overseas? | | | No, the Service can only be used locally in Singapore. | | | back to top |
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| Can I locate my loved ones or friends while I am overseas? | | | Yes, you can. Prevailing data & roaming charges apply. | | | back to top |
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| How accurate is the service location information? | | | The location found is within an approximate range of 50-500m. | | | back to top |
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| Why my family members, friends or colleagues did not receive the WAP Push to grant consent after I have added them to my locate list? | | | You may like to check with them if they are using a WAP enabled handset. A non WAP enabled handset will not be able to receive the WAP Push message, for example iPhone. | | | back to top |
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| Usage – For your family members, friends or colleagues (Trackee) |
| I received a WAP Push saying "This is a Locator Service by SingTel Mobile. It allows subscriber to locate their family & friends's location. The owner of Mobile Number <9xxxxxxx> would like to locate you..." What is this message all about and what should I do? | | | This is one of the SingTel Mobile's innovative services. The message is seeking your consent for the Mobile Phone owner to locate your location anytime they wish. Once you grant your consent, the mobile phone owner will be able to locate your location as and when they wish without having the need to call you. You will not be notified when they locate your location. | | | back to top |
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| I don't want my friend to locate me temporarily. What should I do? | | | You can hide your location by *FIND (*3463). You will receive a WAPPush message, select 'IDEAS WAP' to access the link, after which, click on 'Hide' under the mobile Phone No which you would like to hide from. | | | back to top |
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| What if I do not want to be located anymore, can I opt out permanently? | | | Yes, you can dial *FIND (*3463) to activate "Remove". Once you remove yourself from the locate list, you will not be located permanantly until you are added to the locate list with your consent again. | | | back to top |
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| How do I check who are the people that can locate me? | | | You can dial *FIND (*3463) to find out who are the people that can locate you. | | | back to top |
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| Termination |
| How do I terminate the Service? | | | You can terminate the Service via *1626 or Customer Service Hotline @ 1626. | | | back to top |
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| How long does it take to terminate the Service? | | | The Service will be terminated within 1 working day. | | | back to top |
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| Billing |
| Will I be billed for the whole month if I apply for the service in between the month? | | | No, the bill will be pro-rated upon activation. | | | back to top |
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| Will there be any pro-ration of the bill if I terminate in the middle of the month? | | | No, there's no pro-ration of the subscription fee upon termination as the monthly subscription is calendar month billing. Thus, termination must be done before the end of the month, otherwise, subscriber will be charged for the next month. | | | back to top |
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| Cancellation of Application |
| I have just applied for the service, but I have changed my mind. Can I cancel the application? | | | Once you apply for the service, it will be provided instantly. If you wish to discontinue the service, it will be considered a termination. You will be charged for the service till the end of the month. | | | back to top |
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| Troubleshooting |
| Why do I get an error message: "Sorry, Locator Service is available for SingTel Mobile customer only." when I click on the WAP Push link? | | | The Service is available only to SingTel Mobile Postpaid customers. Please ensure that the SIM card that you are using to access the WAP Link is a SingTel Mobile Postpaid SIM. | | | back to top |
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| Why do I get a reply from the system that it's an invalid number when I try to 'Add Me' a phone number? | | | Please check if the phone number you have entered is a valid SingTel Mobile's Postpaid number. Currently this service is available between SingTel Mobile Postpaid users only, and you cannot add a SingTel Mobile Prepaid or non-SingTel Mobile's number. | | | back to top |
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| I click on 'hide' to hide my location but I received a reply: 'We are unable to process you request at the moment. Please try again later.' What should I do? | | | This is when the service is facing traffic overload. Please try again later. If this problem persists, please contact our Customer Care @ 1626. | | | back to top |
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| Why do I get a reply "The mobile number xxxxxxxx that you are trying to locate is invalid. Please verify the number again." when I click on 'Locate Now'? I have added the mobile number & consent has been granted before. | | | This could probably due to the number may have been terminated. Please check with your loved one/friend to confirm. | | | back to top |
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