Mobile LIVECam
Frequently Asked Questions & Answers

All About Mobile LIVECam

1. What is Mobile LIVECam?

Service Requirements

1. Who is eligible for this service?
2. What do I need in order to use the service?
3. What is the list of mobile phones that are compatible with this service?

Usage

1. How do I view the camera?
2. How can I control the camera?
3. Who is the administrator to the camera?
4. Can I assign the administrator's right to another Mobile Number?
5. Who can I invite to view my camera(s)?
6. How many numbers can I add to my Access List?
7. Is there a time lapse in viewing the camera?
8. Is there a recording feature?
9. How long can I view the camera per session?
10. How many cameras can a customer subscribe to?
11. How many people can access to the same camera at any one time?
12. What is infrared mode?
13. How do I make changes to the Access List?
14. Can I use the service and view the camera installed at home when I am overseas?
15. Can I bring the Mobile LIVECam and use overseas?
16. Why is there a difference in the SMS command for setting Camera Beep Alert?

PIN Management

1. What is my Mobile LIVECam's default PIN?
2. How can I change the Mobile LIVECam PIN?
3. What will happen if I enter the wrong PIN?
4. How do I manage the access rights to my Mobile LIVECam?
5. What shall I do if I forget the PIN or the Administrator Number?

Charges

1. What is the Mobile LIVECam Service subscription fee?
2. Will I get billed for video recording?

All About Mobile LIVECam

1. What is Mobile LIVECam?
   This is a surveillance service that allows users to monitor their homes remotely via their 3G mobile phones.

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Service Requirements

1. Who is eligible for this service?
   All residential-registered SingTel Mobile accounts subscribers above 21years of age are eligible to sign up for the service.
   
   
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2. What do I need in order to use the service?
   You simply need to sign up a Mobile LIVECam subscription plan & purchase a Mobile LIVECam. With the 3G Mobile Phone, you will be able to use the service.
   
   
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3. What is the list of mobile phones that are compatible with this service?
   All 3G mobile phones with video call capability are compatible for use with the service.
   

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Usage

1. How do I view the camera?
   You can view the camera by initializing a video call from any 3G mobile phone to the Mobile LIVECam Number.
   
   
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2. How can I control the camera?
   Users can monitor their homes through the camera via their 3G mobile phones numeric keypads to:

   •	navigate up (2), down (8), left (4), right (6)
   •	zoom in (3) /zoom out (1)
   •	reduce brightness (7) / increase brightness (9)
   •	decrease volume (*) / increase volume (#)

   If you are the administrator, you can also record video clip by accessing the main menu (0).
   
   
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3. Who is the administrator to the camera?
   The first person to access to view the camera is the administrator. Thus customers are advised to set the administrator rights immediately upon purchase before informing your friends of their access rights.
   
   
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4. Can I assign the administrator's right to another Mobile Number?
   Yes, you can but this is not recommended. Please refer to the User Guide under Changing of Administrator Number.
   
   
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5. Who can I invite to view my camera(s)?
   You can invite those who are on 3G Mobile, SingTel Video Call subscribers to view the camera(s). You must add their numbers to the Access List and your PIN must be given to them in order for them to view the camera(s).
   
   
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6. How many numbers can I add to my Access List?
   A maximum of 20 numbers can be added to the Access List, including the Administrator Number.
   
   
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7. Is there a time lapse in viewing the camera?
   No, it's real-time viewing.
   
   
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8. Is there a recording feature?
   Yes. However, please note that only the Administrator has the exclusive right to record and kindly ensure that the Micro SD card is properly inserted before recording can be done. Images during normal viewing will not be stored.
   
   
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9. How long can I view the camera per session?
   The maximum video call duration per session is 3 hours. If the video call duration is more than 3 hours, the call will be disconnected automatically.
   
   
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10. How many cameras can a customer subscribe to?
    Each Mobile LIVECam service subscription entitles one camera. Customer can subscribe to multiple subscriptions for multiple cameras, so long as the SingTel Mobile policy allows.
    
    
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11. How many people can access to the same camera at any one time?
    Only 1 person can access to the same camera at any one time.
    
    
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12. What is infrared mode?
    Infrared mode allows users to view camera when the environment is dimly lit. The Mobile LIVECam camera will turn on infrared spotlight in lowly lit environments.
    
    
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13. How do I make changes to the Access List?
    Only the Administrator can make changes to the Access List by accessing the main menu during the 3G video call, or via the SMS commands. For the list of SMS commands, please refer to User Guide.
    
    
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14. Can I use the service and view the camera installed at home when I am overseas?
    Yes, so long as there is 3G coverage overseas. When you call into the Mobile LIVECam Number, you will be prompted to enter your mobile phone number and PIN. IDD charges apply.
    
    Click here for 3G roaming destinations.
    
    
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15. Can I bring the Mobile LIVECam and use overseas?
    No. The Service is meant for local usage.

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16. Why is there a difference in the SMS command for setting Camera Beep Alert?
    This is due to different software version. Customers are advised to use 'buzz' if 'beep' does not work.

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PIN Management

1. What is my Mobile LIVECam's default PIN?
   Default PIN is "0000"
   
   
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2. How can I change the Mobile LIVECam PIN?
   Only the Administrator can change the PIN by accessing the main menu during the 3G video call, or via the SMS command. For the list of SMS commands, please refer to User Guide.
   
   
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3. What will happen if I enter the wrong PIN?
   There is a maximum of 3 attempts. The video call will be disconnected on 3 wrong PIN attempts.
   
   
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4. How do I manage the access rights to my Mobile LIVECam?
   The PIN is applicable to all people in the Access List. You must remember to inform all people in the Access List in the event you changed the PIN for the camera.
   
   
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5. What shall I do if I forget the PIN or the Administrator Number?
   Please bring your Mobile LIVECam to the vendor stated in the warranty card to reset the PIN or Administrator Number. This will erase all settings in the camera, restoring it to factory default.

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Charges

1. What is the Mobile LIVECam Service subscription fee?
   
   

   Charges	Residential customers
   Connection Fee	$32.10 (waived)
   Monthly Subscription	$8.56
   Minimum Subscription Period
   •  Upfront Payment for the Camera       •  Installment Plan for the Camera	3 months 24 months
   Note: If customer terminates before 3 / 24 months, he/she will still have to pay the subscription of the remaining months.

   *Prices stated above are inclusive of prevailing GST
   

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2. Will I get billed for video recording?
   Prevailing video call charges apply when the administrator calls into the camera, but once the recording duration has been entered and recording initiated, the video call will end and charges stop. Recording commences in offline mode.
   
   Administrator will be notified via SMS once the recording completes, or if the recording is disrupted via an incoming video call.

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1. How much do I have to pay each time I access my Mobile LIVECam?
   Video call to Mobile LIVECam will be charged at prevailing video call rates beyond bundled airtime as per price plan for 3G Mobile, Video Call and/or Video Call on BroadBand.
   
   
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2. Will I be billed when the invited party access to view my Mobile LIVECam?
   No, the access charges will be billed to the invited person who access to view your Mobile LIVECam.

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Application

1. Where can I go in order to subscribe to the Service?
   You may go to any of our hello! stores for the application.
   
   
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2. What are the documents required for verification?
   The original NRIC of the applicant is required for verification.
   
   
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3. Are there any charges that I must pay at the point of sign up?
   At the point of application, you need to pay for price of the camera if you are paying upfront.
   

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Activation

1. How long does it take to activate the Service?
   The SIM card is a pre-activated card, thus the Service is in use the moment you sign up the Service.
   

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Cancellation of Application

1. Can I cancel the application and return the Camera?
   No. The Service is activated the moment you sign up the Service. If you do not wish to continue with the Service, you can arrange for termination. Penalty applies.
   

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Terms & Conditions

1. Is there any minimum subscription period?
   Yes, 3months contractual period applies for customer who make upfront for the camera whereas 24months contractual period applies for customer who opt for installment plan for the camera.
   
   
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2. Is there any equipment contract period?
   If you sign up for 24months installment scheme for the equipment, there will be a contractual period of 24 months on the equipment on top of the subscription contractual period.
   
   In the event you terminate the service within 24months, there will be an equipment penalty imposed. Equipment penalty = remaining months * monthly installment rate.
   

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Camera Related

1. What is the price of the Camera?
   
   

   Model	Price (incl of GST)
   MF 58	$353.10

   
   
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2. What are the specifications of the Cameras?
   
   

   Model	MF58
   Dimension	104mm x 101mm x 101mm (approx.)
   Weight	263g with integrated battery (approx.)
   Camera	0.3 Megapixel (solar/infrared dual mode)
   Battery (Continuous standby time)	300 hours* (approx.)
   Recording Time (in sunlight environment)	18 hours* (approx.) (dependent on memory card capacity)
   Recording time (in infrared environment)	8 hours* (approx.)
   Video communication time (in sunlight environment)	5 hours*
   Video communication time (in infrared environment)	4 hours*
   Charge time	7 hours (approx.)

   *Subject to Network Status

   
   
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3. Will the Access List & PIN be affected if I reset the Camera?
   No, Access List & PIN will not be affected.
   
   
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4. What is the use of the 'CLEAR' button?
   The 'CLEAR' button allows you to clear all the numbers in the Access List except the Administrator Number by pressing for over 3 seconds.
   
   
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5. Is there any warranty for the Camera?
   There's a 1 year warranty for the camera & 6 months warranty for the battery from the date of purchase
   
   Vendor's contact :
   ZTE Singapore Pte Ltd
   151 Lorong Chuan #04-01A
   New Tech Park Singapore 556741
   Hotline : 68231899
   Fax : 68231880
   Operating hours: 9am to 6pm (Mon to Fri)
   
   
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6. Can I use my own camera?
   No. The cameras are bundled in the service package and your camera may not support the function for this service.
   
   

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Termination

1. Where can I do the termination for the LIVECam Service?
   Please call 1626 for termination.
   
   
   
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2. How long does it take to terminate the Service?
   It will take 3 working days to terminate the Service.
   
   
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3. Will there be any pro-ration of the bill?
   Yes. The bill will be pro-rated if you are out of contract.

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Trouble Shooting

1. Why can't the Mobile LIVECam be powered on?
   Please check the colour of the power indicator. If the power indicator isn't on, please charge the Mobile LIVECam. If the colour of power indicator is Cyan, please check if the USIM card is valid and is not locked. You can check if the USIM card is locked by inserting it into a mobile handset. If it prompts you to input a PIN when you power on the handset, please set the switch of the PIN off. After you have confirm the USIM card is valid and not locked, insert it back to the USIM Card Slot and press Reset Key to power on the Mobile LIVECam.
   
   
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2. Why can't I initiate a Video Call to the Mobile LIVECam?
   Please check the colour of the signal indicator. If the signal indicator is not on, the Mobile LIVECam hasn't powered on normally. Please press 'Power' key to power on the Mobile LIVECam.

   If the signal indicator is red (flash), there is no 3G network available or the signal of the 3G network is very weak.

   If the signal indicator is yellow (flash), the Mobile LIVECam is working properly. If you are unable to initiate a video call to the Mobile LIVECam, please check if your handset is under roaming or your phone number is in the Access List. If your handset is roaming or the phone number is not in the Access List, you are unable to connect to the Mobile LIVECam successfully.
   

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3. Why isn't the communication stable or can't I dial video call in some place?
   The communication can be unstable when either the caller or the camera loses a stable 3G signal. Please try again later or contact your service provider.
   
   
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4. Why isn't there any notifying tone when dial up a video call?
   There are relative settings in the Mobile LIVECam. As an administrator, you can set the switch of the notifying tone on/off by initializing an SMS command.
   
   
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5. Why is there echo when using the Mobile LIVECam in some places?
   It happens when the volume is too high or your handset is too close to the Mobile LIVECam.
   
   
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6. Why can't the handset display the main menu and/or control the Mobile LIVECam by sending SMS?
   It is because your number is not the Administrator Number. Only the Administrator Number can set the parameters of the Mobile LIVECam.
   
   
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7. Why can't the video call be connected when the Mobile LIVECam works properly?
   Please check whether your handset is roaming or if you have subscribed to the Call Number Non-Display service.

   If you receive the SMS prompt:" The Access List reaches its limit, you can't be connected." At this time, you can press "CLEAR' button to clear the 19 numbers saved in the Mobile LIVECam except the Administrator Number, or delete some of the numbers in the Access List through the Administrator Number.

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