How to set the Message Centre Address
Before you send a short message, you have to preset a Message Centre number. This set-up process is a one-time effort. Generally, the steps are as follows, please use them together with your handphone manual if necessary:

Step One	Enter Menu Mode on your handphone.
Step Two	Select MESSAGES or MAIL
Step Three	Select WRITE MESSAGES *
Step Four	Select MESSAGES SETTINGS (for some handphone models if necessary)
Step Five	Select option for MESSAGE SERVICE CENTRE number or its equivalent
Step Six	Enter Message Centre Number: + (GSM1800 user) + (GSM user) Please refer to your handphone manual on how to enter the international prefix +
Step Seven	Confirm selection
Step Eight	Select EXIT or QUIT

^* Depending on your handphone model, WRITE MESSAGES could be SEND MAIL, MAIL SETTING or MESSAGE EDITOR

Sending a SmartMessage Inquiry

Step One	Enter the Menu Mode on your handphone.
Step Two	Select MESSAGES or MAIL
Step Three	Select MESSAGES or MAIL
Step Four	Select WRITE MESSAGES
Step Five	Key in the prefixed codes or your desired information and send them to

How to make a SmartMessage Dictionary Inquiry


To inquire on the meaning of an English word:

Step One

Key in < word in English > eg. and send to

To translate an English word to Malay:
 

Step One

Key in < word in English >   e.g. and send to

To translate a Malay word to English:
 

Step One

Key in < word in Malay >   e.g. and send to

Source: Federal Publications

Reading an Incoming Message
You can check with your handphone manual for specific instructions on how to read the information. You could also follow these steps:

As the maximum length of one message is 160 characters, an inquiry may fetch information in more than one message. Please ensure that your handphone SIM card has enough storage capacity before making an inquiry.

How to send Short Messages to another handphone/message pager
With SmartMessage, you can send short messages to other local mobile phone or pager subscribers.

Step One	Enter Menu Mode on your handphone.
Step Two	Select MESSAGES or MAIL
Step Three	Select WRITE MESSAGES
Step Four	Compose the message (of up to 160 characters) using the handphone alpha-numeric keypad
Step Five	After composing your message, you can choose to store it in the SIM card memory (in some cases, the handphone memory) which you may separately retrieve via READ MESSAGES or READ MAIL
Step Six	Select * to send the message
Step Seven	Specify the recipient's handphone number or message pager number. For sending an international short message (Global SMS), prefix the mobile phone number with a "+" and the country and area code. Messages sent without a "+" will be unsuccessful.
Step Eight	If you have not pre-set the Message Centre number, your handphone may prompt you to do so at this stage or it may reject sending the message.   For GSM1800 users, the Message Centre Number is: + (GSM1800 user) for GSM users, the Message Centre Number is: + (GSM user)
Step Nine	MESSAGE SENT will be displayed on your handphone screen
Step Ten	You may need to select CANCEL or RETURN key to return to the main display screen

How to send Global SMS to your overseas friends
You can also send international short messages to subscribers of overseas mobile phone networks.

How to read and store messages
Accessing a message depends on the type of handphone you are using. Please check your handphone manual for specific instructions.
Generally, follow these instructions:

How to store your messages in your SIM card
Pre-set messages or messages received not deleted are usually stored in your SIM card.

The number of short messages your SIM card can store depends on your SIM card memory capacity. Most SingTel Mobile SIM cards today can store you to 25 short messages.

You may wish to upgrade your SIM card capacity so that you may store more short messages. For details, please visit our Customer Services Centres.
 

What should you do if you are unable to receive messages
If you are unable to receive messages, check for the following: Check whether your SIM card memory is full. If so, please delete some old messages to provide more space. Check that the battery power is not depleted. Check whether your SIM card is inserted properly. Check if your handphone signal range has been blocked by high-rise buildings.

Note:
If your handphone is off, our Message Centre will continue to resend the message to you at regular intervals for up to 24 hours. However, if the receiving number is a pager number, the message will not be resent.

If a message is anticipated but has not been received, try turning the handphone off and on again. This way, your handphone will re-register with the network and the message will be automatically re-sent to you.

For more information, please call our Customer Services Hotline at 1626 or visit any of our Customer Services Centres near you.

All information is correct at the time of uploading. SingTel Mobile reserves the right to change any information without prior notice.