VoiceMail FAQ

• What is my mailbox number?
• What is my mailbox default PIN number?
• Can I have VoiceMail with roaming?
• How can I read my VoiceMail when overseas?
• How long are my messages kept on the VoiceMail?
• How am I charged for VoiceMail?
• Can I identify an incoming call made via Call Return feature?
• Must I be a SingTel Mobile subscriber in order to deposit voicemail?
• Is Call Return feature available to Pre-Paid SingTel Mobile customers?
• Whilst entering a destination number in Call Return, what if the number was entered incorrectly?
• Can I use Call Return if I received a voicemail from a Caller Non ID or overseas phone number?
• Can I do a Call Return to a fixed line phone?
• Will there be additional charges for Call Return?
• What will I hear after doing a call return, i.e. after pressing #?
• What if the voicemail was originated from a telephone of a PABX?
• Can a Call Return be made before the particular voicemail has finished playing?
• I am notified of new VoiceMail Lite/mio VoiceMail messages on my SingTel mobile phone. However, when I dial 1305 from my mobile phone, there is either "no new messages" or it plays my SingTel Mobile VoiceMail. Why?

What is my mailbox number?
Your mailbox number is your 8-digit mobile phone number.

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What is my mailbox default PIN number?
Your mailbox default PIN number is 9999.

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Can I have VoiceMail with roaming?
We do not recommend you use VoiceMail when you are roaming because of potential incompatibilities between the systems.

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How can I read my VoiceMail when overseas?
You would need to make a call back to Singapore to read your mailbox. Please note that International Access Codes, Country Code or 02 for Malaysia applies (eg. in Malaysia, you would need to dial 02 9 630 1389).

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How long are my messages kept on the VoiceMail?
Every voice message will be kept for 14 days after which they will be automatically erased.

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How am I charged for VoiceMail?
You have to pay a one-time registration of $10.70 and a monthly subscription of $5.35 for a 10 message capacity mailbox.

Prices inclusive of 7% GST

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Can I identify an incoming call made via Call Return feature?
Yes. The number displayed on your mobile phone will be "PRIVATE" and this applies to all other service providers' mobile phone.

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Must I be a SingTel Mobile subscriber in order to deposit voicemail?
The depositor need not be a SingTel Mobile subscriber but the recipient must be a subscriber of our voicemail service.

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Is Call Return feature available to Pre-Paid SingTel Mobile customers?
No, this is only offered to Post-Paid SingTel Mobile customers at the moment as a free value added feature in their voicemail service.

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Whilst entering a destination number in Call Return, what if the number was entered incorrectly?
For wrong number entries, the system will prompt the subscriber that an invalid destination number has been keyed in and allows the subscriber to re-enter the destination number again. For this, the subscriber has three tries before the system terminates the session altogether.

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Can I use Call Return if I received a voicemail from a Caller Non ID or overseas phone number?
You will need to manually key in the phone number to return call to a Caller Non ID number. However, Call Return cannot be made to an overseas phone number.

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Can I do a Call Return to a fixed line phone?
Yes, if the number is capture by the voicemail system. If the fixed line number is a Caller Non ID number, you will need to manually key in the phone number for Call Return.

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Will there be additional charges for Call Return?
No, SingTel Mobile subscribers will not be charged for having or using Call Return. You will however be charged for the airtime to access your voice messages and phone calls.

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What will I hear after doing a call return, i.e. after pressing #?
You will hear music on hold and if the call is unsuccessful, you will hear an announcement. When the call is terminated, the system will route you back to the voicemail access menu.

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What if the voicemail was originated from a telephone of a PABX?
A Call Return can still be made but it will go to the main number instead.

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Can a Call Return be made before the particular voicemail has finished playing?
Yes, the subscriber may at any time press 0 to go to the Call Return option and then press [#] when prompted to.

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I am notified of new VoiceMail Lite/mio VoiceMail messages on my SingTel mobile phone. However, when I dial 1305 from my mobile phone, there is either "no new messages" or it plays my SingTel Mobile VoiceMail. Why?
Your SingTel Mobile Caller-ID is detected when you enter your access PIN and has directed to you to your SingTel Mobile VoiceMail. Please ensure that you are using a different access PIN if you are subscribed to both SingTel Mobile VoiceMail and VoiceMail Lite /mio VoiceMail so as to differentiate the mailboxes.

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