To set up your VoiceMail, simply follow these steps: 

A [First Time User Introduction] session can be played to help you through changing Passwords, select New Language and record Personal Name.

Useful Function Keys  

Helpful Keys
Exit VoiceMail Service	Hang-up
Cancel last action and back up one step
Exit to Main Menu
Help

Activate / Deactivate VoiceMail Forwarding
Activation [switches on] your VoiceMail and allows your callers to leave messages for you when they are unable to get through to your handphone. There are four transfer options which you can use to activate your VoiceMail. They are:

i) No Reply
This transfers your calls to the VoiceMail when you are unable to take the call.
To activate this option use this code

ii) Not Reachable
This transfers your calls to the VoiceMail when your handphone is switched off or you are out of signal coverage (e.g. in a lift).
To activate this option use this code

iii) Busy
This transfers your calls to the VoiceMail when you are engaged on your handphone and do not wish to be interrupted.
To activate this option use this code

iv) All Calls
This transfers your calls to the VoiceMail when you do not want to take any calls personally.
To activate this option use this code

Please note that only code 62 work when user is overseas, other than that all voicemail diversion code will not work when user divert to 1389.

To Activate your VoiceMail Forwarding both locally or overseas, key in the sequence and wait for confirmation:
Press	Code
To Cancel VoiceMail Forwarding, key in the sequence and wait for confirmation:
Press	Code
To Check VoiceMail Forwarding, key in the sequence and wait for confirmation:
Press	Code

Please wait for confirmation display on your handphone for each activation/deactivation sequence before proceeding to another.

We have activated [Call Divert if No Reply] and [Call Divert if Unreachable] for you upon subscription of this service.

Please refer to your handphone manual to see if it offers the [Call Divert] (some handset manuals call it [Call Divert] feature as a menu option. If there is, just enter [1389] as the destination.

You can access your VoiceMail from any telephone, handphone, pay phone, office or home phone both locally and overseas.

Using your own hand phone

Step 1	Call and wait for your VoiceMail to answer.
Step 2	Press  Forward Message

Using other phones other than your handphone

Step 1	Call and wait for your VoiceMail to answer.
Step 2	Enter your 4-digit Password followed by . Enter your handphone number followed by . (Your initial password is set at 9999).

Main Menu Options Press To Retrieve Message Press Personal Options Press To Change Language Options Personal Options Press Subscriber Greeting Press PIN Press Notification Press Message Menu

Listen Options (Retrieve Message) Press Call Caller Press Replay Message Press Forward Message Press Save Message Press Delete Message Press Listen to Previous Message   Language Options Press For English Press For Chinese

VoiceMail provides you with friendly step-by-step voice prompts to guide you in retrieving your messages.

Step 1	Access your VoiceMail.
Step 2	Listen to the number of new and played messages in your voice mailbox. For example, You have 3 new messages. Main Menu.
Step 3	Press to listen. If you press , you will listen to all your new messages continuously till the last message.
Step 4	After each message, Press to repeat the message. Press to save the message. Press to delete the message.

Call Return

Step 1	Access your VoiceMail
Step 2	Listen to the number of new and played messages in your voice mailbox. For example, You have 3 new messages. Main Menu.
Step 3	Press to listen. Press at any time to go to Call Return. Enter  when prompted to.
Step 4	If message is from a caller non ID number, you will be prompted to key in the number follow by .

You can customise your own personal greeting (up to 2 mins) for your callers. You are encouraged to have your own Personal Greeting or Personal Name recorded. This helps to assure the callers that they are calling the right person and thus can confidently leave messages for you.

Step 1	Access your VoiceMail.
Step 2	Press for Personal Options at the Main Menu.
Step 3	Press for Subscriber Greeting. You will hear your current greeting if you have recorded one.
Step 4	Press for Personal Greeting You will hear your current Personal Greeting if you have recorded one previously.
Step 5	Simply follow the prompt and select from the following options, Press to record a new Personal Greeting. Press to save Personal Greeting. Press to delete Personal Greeting.

Record Your Personal Name

If you do not wish to have a customised Personal Greeting, you can record your Personal Name. When friends and clients call you, they will hear this greeting:

is unavailable now. Record your message after the tone.

The maximum length of your recorded name is 30 seconds.

Step 1	Access your VoiceMail.
Step 2	Press for Personal Options at the Main Menu.
Step 3	Press for Subscriber Greeting.
Step 4	Press for Personal Name. You will hear your current Personal Name if you have recorded one previously.
Step 5	To record your Personal Name, you may enter: Press to record a new Personal Name. Press to save Personal Name. Press to delete Personal Name.

Changing Your Password

Your default password is set at 9999. For security reasons, it is advisable that you change your password. You can do so by following the instructions below.

Step 1	Access your VoiceMail
Step 2	Press to select Personal Options from the Main Menu.
Step 3	Press to select PIN.
Step 4	Press to change PIN .
Step 5	Press to disabled PIN Entry.
Step 6	Enter your new PIN followed by . You will be requested to confirm your new PIN by entering it again followed by # .

Change Your Outdial Number

Your VoiceMail will notify you whenever you receive a message by sending a SMS to your handphone. Alternatively, you can choose to be notified of new messages through your pager or telephone number.