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| 1. | What is Outdoor Wireless Surf? |
| Outdoor Wireless Surf is a service that allows the SingNet and SingTel Mobile subscribers to access the Internet wirelessly at public places such as Starbucks Coffee, Burger King, DeliFrance, Spinellis, Ichiban Boshi, Ichiban Sushi and Gelare outlets, libraries, hotels, country clubs and community clubs and hospitals. These public areas are called Wireless Surf Zones.
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| 2. | Why do I need Outdoor Wireless Surf? |
| | The benefits of Outdoor Wireless Surf are as follows: - Fast: Connect at broadband speed of up to 512kbps. No cables and no socket required.
- Ease of Use: You do not need to install a client software on your notebook.
- Coverage: With 330 Wireless Surf Zones (hotspots) and more to be added, you can find a hotspot almost anywhere.
- Compatible: The IEEE802.11b technology is used extensively. No need to change the wireless LAN card.
- Always Connected: All you need is the laptop/notebook to access your email or log on to the corporate network. [ Back to Top ] |
| 3. | How does the Outdoor Wireless Surf work? |
| | SingTel installs access points or base stations at all Wireless Surf Zones, which transmit a radio signal to a user’s wireless LAN card (compliant to IEEE802.11b standard) with the Service Set Identifier (SSID) configured to 'Wireless@SG' . With a properly installed and configured wireless LAN card, a customer launched his internet Browser at a Wireless Surf Zone and receives a web-based log-in page to enter his user id and password. Once his account information is authenticated, he will be connected to the Internet via SingNet. With full connectivity to the Internet, customers can access any Internet resources, as well as any corporate networks to which they have access via the Internet.
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| 4. | What is the access bandwidth? |
| | The access bandwidth at any Wireless Surf Zone is up to 512kbps.
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| 5. | How many Wireless Surf Zones are there in Singapore? |
| | There are more than 330 Wireless Surf Zones in Singapore. Click here for an updated list of Wireless Surf Zones.
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| 6. | Where can I find the list of Wireless Surf Zones? |
| | Click here to find out the list of Wireless Surf Zones.
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| 7. | How do I identify a Wireless Surf Zone? |
| | Just look for the sign below and you are in a Wireless Surf Zone.
Our partners are Burger King, Starbucks Coffee, Gelare Café, Orchid Country Club, CDAN Country Club, SPANs Country Club, Seletar Country Club, Jurong Country Club and Serangoon Gardens Country Club. The signal coverage is typically about 40 meters in radius from the wireless access point. The coverage may vary in each Wireless Surf Zone due to the following factors a. line of sight;
b. interference of signals emitted by other transmitting and/or receiving devices;
c. performance of the wireless LAN card. [ Back to Top ] |
| 8. | Who can use this service? |
| | All overseas visitors (postpaid) who are provisioned by the home service providers to make direct outgoing calls while roaming on SingTel Mobile network are able to use the service. Overseas visitors with prepaid roaming using USSD capability will not be able to request for the User ID and password. [ Back to Top ] |
| 9. | How much is the service? |
| | Usage charge per min when surfing at Hotspots.
Please check with your home operator on the rates.
Charges will be sent to you by your home service provider.
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| 10. | What do I need to get started? |
| | On Mobile phone: - Ensure you are roaming on SingTel Mobile network.
- Dial *186 on your mobile phone to request for User ID and password.
On Laptop: - A laptop/notebook with the following:
- Windows 98 Second Edition/2000/ME/XP operating system.
- Intel Pentium II 233 MHz or equivalent and later.
- 32 Mb RAM
- 50 Mb of free hard disk space
- 4X CD Rom Drive or higher
- 16 bit PCMCIA Type II or Type III slot
- Web Browser (eg. IE5) - iBook running on OS10.2 and above with in-built wireless Airport card.
- IEEE802.11b wireless LAN card with the appropriate driver installed in the portable device.
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| 11. | How do I get started?
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| | Step 1: Request for User ID & password on your mobile phone:
| Logon to SingTel Mobile network.
For instructions on how to select SingTel Mobile network, please click here.
| | Dial *186 on your mobile phone. You will then receive a SMS via your mobile phone, for example:
SingTel Mobile Wireless Surf! User ID: +662 12345678@singtel. Password: 123456. Set SSID on laptop to ' Wireless@SG ', login with above User ID/Password & surf!
| | Keep the SMS message with User ID and password for surfing at hotspots.
| | Step 2: Login at Wireless Surf Hotspots: | | Install the wireless LAN card and its driver in your laptop/notebook/PDA.
| | Launch the wireless LAN card configuration utility or network setting.
| | Set SSID to 'Wireless@SG' and save it.
| | Locate a Wireless Surf Zone
| | When you launch your Internet browser, the Outdoor Wireless Surf login page will be displayed.
| | Enter User ID and password sent to you earlier on.
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| 12. | Will my User ID and password expire? |
| | All User IDs and passwords requested via *186 will be valid until any of the following conditions are met: - When you triggers another *186 using the same foreign mobile number.
- Once you log out from the hotspot using that ID and Password.
- All User IDs and passwords will be valid until 12 mid-night, on the day they are being issued.
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| 13. | Do I need to make any changes to the settings on my notebook? |
| | Generally, you do not need to make any changes to the settings in your notebook. However, if you encounter problems getting the web-based login page even though you have configured the wireless LAN card correctly, please ensure that you have not selected “Always dial my default connection” under the Dial-up settings for the Internet Options.
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| 14. | Do I need to logout after each session or can I just switch off the notebook after the session? |
| Yes, you need to logout after each session. To logout, just type logout. as a URL and press enter. The full stop is mandatory. If you switch off the notebook without logging out, the session will end 5 minutes later and the 5 minutes is chargeable.
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| 15. | What is the technology deployed for Outdoor Wireless Surf? |
| The technology deployed complies with IEEE802.11b standard. You need to specify this standard when you buy your Wireless LAN card.
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| 16. | Where can I buy the IEEE802.11b wireless LAN card? |
| You can buy the IEEE802.11b wireless LAN card from the following SingTel Mobile outlets:
- Hello! @ Orchard
- Hello! @ ComCenter
- Hello! @ West Mall
- Hello! @ Century Square
- Hello! @ City Link Mall
- Hello! @ Compass Point
- Hello! @ OUB Alternatively, you can buy your IEEE802.11b wireless LAN card from any computer hardware shop. You must specify IEEE802.11b standard when buying from other vendors.
Click here to find out the list of compatible wireless LAN cards tested by SingNet.
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| 17. | Which operating system is currently supported? |
| Most wireless LAN card supports Windows 98 and higher versions.
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| 18. | Which browser does Outdoor Wireless Surf supports? |
| Outdoor Wireless Surf supports Internet Explorer and Netscape.
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| 19. | Can I connect using a PDA? |
| Generally, PDAs that are wireless enabled based on IEEE802.11b standard, can be used at the Wireless Surf Zones. However, for any technical support, please contact your PDA vendor.
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| 20. | How do I install the software driver for my Wireless LAN Card? |
| Please refer to the user guide provided by your wireless LAN card vendor for instructions to install the software driver.
Click here for instructions on how to configure the SSID to 'Wireless@SG' for those compatible cards that have been tested by SingNet. [ Back to Top ] |
| 21. | Who can I contact for more enquiries? |
| For general enquiries, please call SingTel Mobile Hotline at 1626. [ Back to Top ] |
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