FAQ
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General Enquiry |
| 1. | What is this new 1711 enhancement about? |
| 2. | How can I access the enhanced 1711 service? |
| 3. | When can I start to access the new 1711 service? |
| 4. | Why can’t you have a 1711 for local time and another with the enhanced features? |
| 5. | How does the new 1711 service work? |
| 6. | How does the 1711 wake-up/reminder services work?
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| Charges |
| 7. | Why are you charging for the service now? |
| 8. | What do I have to pay for using the enhanced 1711? |
| 9. | How would I know how much I have to pay? |
| 10. | Will GST be applicable? |
| 11. | Is the 10.70 cents charge on a per call basis? Can I check the time for different cities and then set my daily wake-up / reminder? |
| 12. | What about charges when I call from a public phone? |
| 13. | Do I have to pay 10.70 cents immediately once the call is put through? |
| 14. | Is there anyway to prevent access to the service? |
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| General Enquiry |
| 1. | What is this new 1711 enhancement about? |
| | As part of SingTel’s initiative to constantly review and upgrade its services, SingTel has enhanced its 1711 service to include new services and information that are relevant and meets the changing lifestyle of its consumers, such as the availability of world time for 93 key cities and wake-up/reminder services.
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| 2. | How can I access the enhanced 1711 service? |
| | SingTel fixed line customers and SingTel Mobile customers are able to access the enhanced 1711 service.
Customers will not be able to access the enhanced 1711 service via: - Coinafons
- Payphones
- ICC cards
- iDEN
- Inbound & Outbound roamers
- USSD Callback customers
- SingTel Mobile prepaid cards
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| 3. | When can I start to access the new 1711 service? |
| | SingTel fixed line customers and SingTel Mobile customers have access to the enhanced 1711 service from 9 Jan 2003 and 1 May 2003 respectively.
The basic 1711 service (local time only) has been withdrawn completely since 1 May 2003. [ back to top ]
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| 4. | Why can’t you have a 1711 for local time and another with the enhanced features? |
| | It makes sense for SingTel to run one combined service, instead of having a separate one with the world time and wake-up/reminder call features. [ back to top ]
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| 5. | How does the new 1711 service work? |
| | The general call-flow for 1711 is as follows: 
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| 6. | How does the 1711 wake-up/reminder services work? |
| | When a caller rings 1711 and chooses the Reminder/Wakeup call feature, the IVR will ask them to choose either the wake-up call option or reminder call option. Wake up call: the voice prompt or IVR provides prompts on how to set the wake-up time, change, cancel or set another wake-up call. Once it is set, the caller is alerted daily at that time with a phone call that comes with a standard prerecorded message. (“Hello. This is your wake-up call from SingTel. Good bye.”) Reminder call: the IVR provides prompts on how to set or cancel the reminder call or to set another reminder call. Callers who want to set a reminder call get to record a message (to go with the reminder), then enter the date and time for the reminder call. Thereafter, the caller will be notified at that particular date and time, with the recorded message delivered back to him. In both cases, the wake-up calls and reminder calls, will be delivered back to the calling line only. The user will be charged 2.14 cents per wake-up/reminder call delivered to the calling line, except when the line is busy. [ back to top ]
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| Charges |
| 7. | Why are you charging for the service now? |
| | SingTel has been subsidising the costs of providing the service. However, with the opening up of the telecommunications market and the introduction of competition, SingTel cannot afford to continue offering the 1711 service for free. The introduction of the incremental 10.70 cents charge is to enable SingTel to continue to offer the local time announcement. It has also decided to offer additional services and information into the existing 1711 service to add greater value to customers.
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| 8. | What do I have to pay for using the enhanced 1711? |
| | The pricing consists of the following: - A per call charge of 10.70 cents for local time, world time (Access to 93 cities) and setting of wake-up/reminder calls. *
- Existing local call charges while accessing the enhanced 1711 service apply.
- Additional 2.14 cents for each wake-up/reminder call attempt made to the calling line (except when the line is busy)
* Customers are entitled to 3 attempts, for each sub-menu (Local time, World Time and Setting of Wake-up/reminder calls) with each 10.70 cents call to 1711. [ back to top ]
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| 9. | How would I know how much I have to pay? |
| | The billed amount will be displayed as a separate item on your SingTel/SingTel Mobile bill. Users can also request for an itemised billing for the service with a one time $21.40 fee and a $5.35 monthly subscription.
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| 10. | Will GST be applicable? |
| | Prevailing GST shall apply.
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| 11. | Is the 10.70 cents charge on a per call basis? Can I check the time for different cities and then set my daily wake-up/reminder? |
| | With each 10.70 cents call to 1711, customers are entitled to 3 attempts, for each sub-menu: - Local time
- World Time
- Setting of wake-up/reminder calls
An additional 2.14 cents for each wake-up/reminder call attempt made to the calling line is applicable (except when the line is busy).
Prices stated above are inclusive of GST.
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| 12. | What about charges when I call from a public phone? |
| | This service is not available via payphones and coinafons.
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| 13. | Do I have to pay 10.70 cents immediately once the call is put through? |
| | The customer is only charged 10.70 cents per call after he selects 1, 2 or 3. The call flow can be illustrated as follows: 
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| 14. | Is there any way to prevent access to the service? |
| | For SingTel fixed line customers, SingTel will provide the barring to 1711 upon the request of customer. The barring will be provided free of charge to customers. However, SingTel Mobile customers are unable to bar calls to 1711.
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