Frequently Asked Questions
About OneVoice service
1. What is OneVoice? It is a voice-activated system where you can access various information via voice commands. For example, you can call a contact by just saying the name instead of dialing the number. You can perform various Personal Information Management tasks such as managing your personal address book, schedule events like meetings or reminders or you can also access information services such as Sports Results, 4D and Toto results, mobile downloads and Location-Based Service to search for what’s around you. Back to Top 2. What are the benefits of OneVoice? The benefits are Access useful information such as Sports and Betting results and Location-Based information by simply saying the name of the information services you desire. You can access the same personal address book and maintain just one calendar or event planner whether you are in your office or at home using the PC or fixed line phone, or on the road using your mobile. It provides convenience of accessing your entire personal address book and calendar from a single system. Greater accessibility to check your meeting schedule, task list, contact number anywhere, anytime. Be reminded of all meeting schedules or important task that you’ve scheduled via choice of SMS, email or phone call. - There is no subscription fee required.
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Sign up & Login Procedures 1. Who can use this service?
All SingTel Fixed Line & SingTel Mobile/pod subscribers can use this service. However, this service is not available to hi!Card, Outbound/Inbound roamers, Hotbiling and Mobile Hotel Subscribers and Data Price Plan customers. Back to Top 2. Do I need to subscribe for this service? No, you do not need to subscribe for the service. You only pay as per use. For SingTel Fixed line customers, toll charges apply. For SingTel Mobile customers, prevailing airtime charges apply. Back to Top 3. Can the system make overseas calls? Not at this moment but we are considering that for later phase. Back to Top 4. How do I start using the service since I do not need to subscribe to it? All you need to do is For SingTel Mobile customers, simply dial *988 and register as a new user. For Fixed Line customers, simply dial *6988 and register as a new user.
Or Note: For registration through web, you need to provide a valid SingTel Mobile number. For registration through phone, you need to call in from a SingTel fixed line or SingTel Mobile Line. Back to Top 5. What information is required from me when I register for an account with OneVoice? Registration Via | What you need to do | SingTel Fixed Line or mobile phone | 1. Enter the 4 digits PIN number of your choice. 2. Enter only your numeric digit of NRIC or passport number. | Web (only applicable to SingTel Mobile customers) | 1. Log on to IDEAS website. 2. Click IDEAS@WORK 3. Click OneVoice 4. Click New User 5. Fill in all required field. (Upon successful registration, you will received a new PIN via SMS) |
Back to Top 6. How do I login to OneVoice? You can For SingTel Mobile customers, simply dial *988 and enter the PIN number when prompted. For SingTel fixed line customers, simply dial *6988 and enter the PIN number when prompted.
Or - For SingTel Fixed Line customers, log on to SingTel website http://www.singtel.com/onevoice
- Click Login
- Enter your user id (which is your SingTel fixed line number) and PIN number
Or Back to Top 7. Can I login to OneVoice without entering my PIN every time? Yes. Only SingTel Mobile customers can choose to login without entering PIN number. SingTel Mobile customers can set up this option in the following ways: During registration, you will be asked if you want your PIN to be remembered. Just say "Yes". Alternatively, you can login to OneVoice, go to Update Profile à PIN preferences, and choose Remember PIN setting. For web access, when you are at the login page at SingTel website, just check the Remember PIN box.
Back to Top 8. I have registered an account from my SingTel Mobile phone line. Can I login from any phone? Yes, you can login from any SingTel Fixed-line or SingTel Mobile phone. Login Via | What you need to do | The phone you used to registered (e.g., your mobile phone or home phone) | If you are using your mobile phone and have configured the system to remember your PIN, you will be successfully logged in to the system immediately. Otherwise, you will have to enter your 4-digit PIN. | Other phones (e.g., your friend’s mobile, mother-in-law’s home phone, etc) | You will be prompted to enter your user id and your 4-digit PIN number. The "Remember PIN" setting will not be active on other phones. |
Back to Top 9. What should I do if I forget my PIN number? For SingTel Mobile customers, you can request for a new PIN number through the SingTel.com website (go to Telephony & Paging à Click OneVoice à Click Login à Click Forgot your PIN à enter your SingTel Mobile number). We will send a new PIN number to your SingTel mobile phone via SMS. For SingTel Fixed Line customers, please call 1606 (business hotline) or 1609 (residential hotline)and indicate your user id and NRIC that you used during registration. We will send a new PIN number to your SingTel Fixed line phone via fixed-line SMS within 24 hours. Back to Top 10. What is Reminder Option? Reminder option allows you to select the phone number to which phone call reminders will be sent to the phone. For example, if you select your mobile as the default phone, all phone call reminders for meeting and task that you’ve scheduled will be sent to your mobile. Back to Top 11. How do I select Reminder Option? You can select Reminder Option by going to Update Profile à Reminder Option and follow the instruction. If you are not sure which number to select, just say "List" to listen to all the available numbers. Back to Top 12. What is Convert-to-Mobile account? Convert-to-Mobile account means you can transfer your existing SingTel Fixed Line account to your SingTel mobile account, thereafter, you can access information from your fixed line account using your mobile account ID to login. Note that information from your mobile account will be replaced. Back to Top 13. How do I convert from SingTel Fixed Line account to SingTel Mobile account? You can convert your Fixed Line account to mobile account by manually go to Update Profile à Convert-to-mobile and follow the instruction given. Back to Top
Service Features 1. What kind of information is available on OneVoice? a). Using the SingTel Mobile or SingTel Fixed Line phone, you can Access information services such as sports results, 4D & Toto, downloads & Location-Based services. - Perform voice-activated dialing.
Manage your personal address book such as add, delete, update or lookup a contact. Manage your calendar such as scheduling event for meetings and tasks.
b). Using the Laptop/PC with IE or Netscape browser, you can Login to website and manage your personal address book and calendar. Synchronize your Microsoft Outlook contact, meeting and task list with OneVoice. - Synchronize your SIM Phonebook backup with OneVoice.
c). Using the Palm/Pocket PC, you can d). Instant notification to your friends or business counterparts via voice, email or SMS message when you send a meeting request to them (Note: SMS notification is only applicable to recipients who are SingTel Mobile customers) e). Set reminder option via SMS, email or phone call of your schedule meetings or task events. Back to Top 2. What is the URL for OneVoice? Back to Top 3. What is Barge-in? Barge-in allows you to interrupt the system by saying a command while the system is still playing the instruction or prompt. This is especially useful if you already know the command or option you want, and wish to quickly access the option without waiting for the system to finish playing its prompts. Back to Top 4. Under which environment does the system works best? The speech system has been trained and tuned to understand your voice. For the best results, speak clearly in your natural tone and avoid noisy environment. Just as we often have trouble maintaining a conversation over the phone in a noisy environment, the system will not be at its best in noisy places. Also remember to speak as naturally as you would to another person, without shouting or speaking too slowly. Back to Top 5. Can I use the speakerphone to call OneVoice? We do not recommend speakerphone as it amplifies noise and this may affect the recognition and performance of the system. Back to Top 6. Any tips for using the system effectively? Speech recognition is a new technology gaining visibility to the general public. Below are some tips on using a speech application: - Speak clearly in your natural tone - Avoid noisy environment and speaker phones - Ask for "Help" if you need it - To return to the beginning, always say "Main Menu" - Answer only the question the system ask you - Wait until percolating noise stops before speaking Back to Top
7. Why does the system sometimes read back un-intelligibly? The system uses a mixture of prompts: some pre-recorded by professional voice talent and some generated by the Text-To-Speech (TTS) engine due to the dynamic nature of the content. If you encountered and have suggestions on words where pronunciations by the TTS could be improved, please feedback to us. Back to Top
8. What does "de-activate inactive account" mean? Customers who have not logged into the OneVoice system for the past 3 months, their account will be de-activated from the system. Once, the account has been de-activated, customers will not be able to access to their account. In order that your account is always in "active" state, please remember to log into the OneVoice system at least once every 3 months. Back to Top
Information Service features 1. How do I go about getting the Information services? All the categories of information available are found in the Information Menu (command: "Information"). From the Information Menu, you can start navigating through the various categories to get the specific information you want. For example, to get the Spanish League results, just say "Sports Results", "Soccer" "Spanish League" Alternatively, you can also say the specific information you want while you are still at the Information Menu, without having to navigate the categories. For example, you can say "Spanish League" directly while in the Information Menu to get the Spanish League results. Back to Top 2. What kind of content is available?
The following contents is available to SingTel Mobile customers:
a). Sports Results – S-League, EPL, Spanish League, Italian League, Champions League, NBA & Tennis
b).4DToto Results – 4D-Sat, 4D-Sun, 4D-Wed, Toto & Big Sweep.
c). Downloads - Logos, Ringtones & Picture Messages
d).What’s Around Me – Public Amenities, ATM, Leisure & Entertainment, Food Outlets & Shopping places
The following contents is available to SingTel Fixed Line customers:
a). Sports Results – S-League, EPL, Spanish League, Italian League, Champions League, NBA & Tennis
b).4DToto Results – 4D-Sat, 4D-Sun, 4D-Wed, Toto & Big Sweep.
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3. How much do I have to pay for this service? You will be charged for each played back request and SMS request. For example, when you request for EPL results, you will be charged 10 cents for the request and if you want to request for SMS to be sent to your phone, you will be charged additional 21 cents.
To find out how much it costs to access to each of the contents, please Click Here. Back to Top 4. Can I send the contents via SMS to my Fixed Line phone? We recommend that you use a SingTel Fixed Line SMS phone to receive the contents as the message will be display as text format. Back to Top
Voice Activated Dialing features 1. What is Voice Activated Dialing? Make your calls by just speaking instead of letting your fingers do the dialing! With voice activated dialing, you can call anyone by just saying the name, as long as the name is in your Personal Address Book. You can also make calls to popular localities using the Public Directory such as hotels, government departments, hospitals, taxi hot-lines or SingTel services. For example, if you have a contact named "Ricky Tan" with mobile and office numbers stored in your personal address book, you can simply say "Ricky Tan" while you're in the ‘Make-a-call’ menu and the system will connect you to Ricky's mobile or office number depending on which number you've set as default.
Even if you want to make a call to someone or somewhere that is not in your address book or the public directory, you can do so by just saying the phone number directly (After selecting "Local number" in the ‘Make-a-call’ menu). Back to Top
2. What if the system doesn't recognize my commands?
The system is designed to cope with situation where if it cannot recognize your command the first time, it will try again, giving you more detailed instructions at the same time. If all else fails, you can always fall back to using the telephone keypad to select the options you want, when the system instructs you to. The system works best when it can hear you clearly. Avoid noisy places where even people have trouble understanding you like in front of the TV with high volume, move to a quieter place and try again. Speak naturally If you keep encountering situations where the system just could not recognize what you said, we apologize in advance for the frustration and encourage you to continue to use the system. Your voice samples are vital in helping us make the recognition better. Back to Top
Personal Address Book features
1. What is Personal Address Book? Your Personal Address Book stores your personal or business contacts’ particulars. Each contact can store up to 3 different phone numbers, an email address, fax numbers, pager number, and other information. The address book also stores a copy of your SIM Card PhoneBook entries if you’ve subscribed to SIM Backup service with SingTel Mobile. Back to Top 2. What if the Dialer doesn’t recognize me? If you are having problem calling the contact name, it could be because: The name is not in the address book - at least not in the way you say it. For example, you stored "Lim Guan Heng" in your address book, but you tried to say "Tom Lim". The name contains non-alpha symbols. For example, if you have stored a name "John Tan@HP!" in your address book (probably via the Web), system will not recognize it as "John Tan at Hand Phone". The name stored is too short. For example, storing short names like "Tom", "Lee", "Tan", "Lim" will pose more recognition challenges than full names like "Tan Seng Huat" or "Tom Lim Guan Heng".
Back to Top 3. How do I manage my Personal Address Book? You can add, update, delete or look up for a contact via phone or web access. You can synchronize your address book with Microsoft Outlook using our USync client software. Note: The software does not synchronize SIM Card entries. You can synchronize your address book with Palm or Pocket PC using our USync client software Note: The software does not synchronize SIM Card entries.
Back to Top 4. How many contacts can I add into my Personal Address Book? You can add up to 1000 contacts which could consist of maximum 750 contacts in your personal address book and maximum of 250 Backup SIM Card contacts (which are downloadable from the Backup SIM Card service). Back to Top 5. Can I transfer my Backup SIM Card contacts to my Personal Address Book? Your SIM card contacts will be automatically downloaded to your Personal Address Book when you use the SIM Phone Book Backup service. Any edits on the SIM card entries in your Personal Address Book will also send the updates to your SIM Phone Book Backup.
In fact you can also change a non-SIM contact to SIM entry (up to maximum of 250 SIM entries) to have it uploaded to the SIM Phone Book Backup. Back to Top 6. Can I add duplicate contact’s name into my Personal Address Book? No. Every entry has to be unique on phone and web. Back to Top 7. How do I see in the web the contact’s name that I have created via phone? All entries created via phone are displayed in the web as "Voice Enrolled". To listen to the voice enrolled names via the web, just click on the speaker icon. For easy search in your address book, we advise that you change the "Voice Enrolled" word in the name field to a text form of what you have recorded. Back to Top 8. How many entries are displayed in the window per page? You can customise up to 100 contacts to display in the window by setting your preference in "General Preference". Subsequent entries are displayed on the next page. Back to Top
Public Directory features 1. What is Public Directory? The Public Directory (courtesy from Service 100) consists of commonly enquired telephone numbers of Hotels, Government Ministries, Hospitals, SingTel Services & Taxi Hotlines from Service 100. Back to Top 2. Can I manage the Public Directory? No. You are not allowed to edit the list. Back to Top 3. How do I know whether the name that I’m looking for is in the Public Directory? You can look up for the Public Directory in the website or you can call into the system and voice-dial by simply saying its name. Our system will make the connection for you when it recognises the name of the establishment or service you asked for. Back to Top 4. How do I access to the Public Directory? When you’re in the main menu, say "Make a Call" and thereafter you can say "Public Directory". Once you’re in, select the category of establishment or service you want to call (Hospital, Hotel, SingTel Services etc) and the system will prompt you to say the specific name (example Alexandra Hospital, Ritz Carlton Hotel, etc). Back to Top
Calendar Features 1. How do I manage my Calendar? You can manage two types of events in your Calendar:
o Meetings
You can schedule a meeting via phone or web. The system will guide you to provide information like start date, subject title, start time, end time, etc. You can then invite guests from your personal address book to the meeting. Once the meeting is confirmed, the system will store the information into the database and send out notification of the meeting to the guests you have invited. They will be notified via SMS if they have mobile phone numbers (as stored in the address book), email if they have email address, or a phone call if they have none of the above. (Note: SMS notification is only applicable to recipients who are SingTel Mobile customers)
o Tasks
A task is an event that you create to act as a reminder for yourselves. Birthdays, wedding anniversary, things-to-do, etc, are examples of tasks.
For both events, you can set reminders for yourself. All you have to do is to set the reminder time and when it is time, the system will send notification to you (either SMS, email, or phone call, depending on what is your default mode of notification).
- You can edit the events you have scheduled or delete them if you want.
If you use Microsoft Outlook, you will notice the similarity between the Calendar functions. As such, you can synchronize your calendars with Microsoft Outlook using the Usync client software, downloadable from the website.
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Synchronization Features 1. What are the ways to do synchronization? To perform data synchronization, first you have to download the client software from OneVoice website. There are 2 synchronization’s software, one for Microsoft Outlook and the other for Palm & Pocket PC. The Outlook synchronization software - Can synchronize or download/upload the OneVoice personal address book, calendar and task with Microsoft Outlook via Internet.
The Palm & Pocket PC synchronization software (Not available at the moment) Back to Top 2. Can I synchronize Outlook Express or any other email client with OneVoice? You can import or export via OneVoice website using the "Import and Export" feature. For importing, the file must be in CSV format and it must have this fields in the following format:
Column 1. Name
Column 2. Mobile Phone
Column 3. Business Phone
Column 4. Business Fax
Column 5. Home Phone
Column 6. Email You can also export the contacts in your OneVoice Personal Address Book to a file in CSV format.
Back to Top 3. What other email client is support? You can do an import or export with Eudora, Lotus Notes or other web address book application such as Hotmail, Yahoo or Netscape so long as it is in CSV format. Back to Top
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