User Guide Overview of Voicemail Menu | Main Menu Options | Press  | To Retrieve Message | Press  | Personal Options | Press  | To Change Language Options |
| Listen Options (Retrieve Message) | Press  | Call Caller | | Press | Replay Message | Press  | Save Message | | Press | Delete Message | Press  | Listen to Previous Message |
| Language Options | | Press | For English | Press  | For Chinese |
| Personal Options | | Press | Subscriber Greeting | | Press | PIN | | Press | Notification | | Press | Message Menu |
Getting Started | To set up your Voicemail, simply follow these steps: | | Step 1 | Access your Voicemail | | Step 2 | Change the Preferred Language | | Step 3 | Change your PIN | | Step 4 | Record your Personal Name |
A [First Time User Introduction] session can be played to help you through changing of PIN, select New Language and record Personal Name. Back To Top Getting Into Your Mailbox You can access your Voicemail from any telephone, handphone, pay phone, office or home phone both locally and overseas. Using your own Fixed Line phone registered with Voicemail | Step 1 | Call (local) or 65 6799 1305 (from overseas) and wait for your Voicemail to answer |
Using other phones other than your Fixed Line phone | Step 1 | Call (local) or 65 6799 1305 (from overseas) and wait for your Voicemail to answer. | | Step 2 | Enter your PIN followed by 
Enter your Fixed Line number followed by
(Your initial/default PIN is 1122). |
Back To Top Retrieving Your Messages Voicemail provides you with friendly step-by-step voice prompts to guide you in retrieving your messages | Step 1 | Access your Voicemail | | Step 2 | Listen to the number of new and played messages in your voice mailbox. For example, You have 3 new messages. Main Menu. | | Step 3 | Press to listen | | Step 4 | After each message,
Press to repeat the message.
Press to save the message.
Press to delete the message. |
Back To Top Call Return | Step 1 | Access your Voicemail | | Step 2 | Listen to the number of new and played messages in your voice mailbox For example, You have 3 new messages. Main Menu | | Step 3 | Press to listen
Press at any time to go to Call Return. Enter when prompted to | | Step 4 | If message is from a Caller Non ID number, you will be prompted to key in the number follow by |
Back To Top Record Your Personal Greeting You can customize your own personal greeting (up to 2 mins) for your callers. You are encouraged to have your own Personal Greeting or Personal Name recorded. This helps to assure the callers that they are calling the right person and thus can confidently leave messages for you. | Step 1 | Access your Voicemail | | Step 2 | Press for Personal Options at the Main Menu | | Step 3 | Press for Subscriber Greeting | | Step 4 | Press for Personal Greeting
You will hear your current Personal Greeting if you have recorded one previously. | | Step 5 | Simply follow the prompt and select from the following options,
Press to record a new Personal Greeting
Press to save Personal Greeting
Press to delete Personal Greeting |
Back To Top Record Your Personal Name If you do not wish to have a customized Personal Greeting, you can record your Personal Name.
When friends and clients call you, they will hear this greeting:
< your Personal name > is unavailable now. Record your message after the tone.
The maximum length of your recorded name is 30 seconds. | Step 1 | Access your Voicemail | | Step 2 | Press for Personal Options at the Main Menu | | Step 3 | Press for Subscriber Greeting | | Step 4 | Press for Personal Name
You will hear your current Personal Name if you have recorded one previously. | | Step 5 | To record your Personal Name, you may enter:
Press to record a new Personal Name.
Press to save Personal Name
Press to delete Personal Name |
Back To Top Changing Your PIN Your default PIN is set at 1122. For security reasons, it is advisable that you change your PIN. You can do so by following the instructions below. | Step 1 | Access your Voicemail | | Step 2 | Press to select Personal Options from the Main Menu | | Step 3 | Press to select PIN | | Step 4 | Press to change PIN | | Step 5 | Enter your new PIN followed by . You will be requested to confirm your new PIN by entering it again followed by |
Note: Please ensure that you are using a different access PIN if you are also subscribed to SingTel Mobile Voicemail, so as to differentiate the mailboxes should you access Voicemail via your mobile phone. | Notification of messages | | Step 1 | Access your Voicemail | | Step 2 | Press to select Personal Options from the Main Menu | | Step 3 | Press for Notification Setting | | Step 4 | Press for Telephone Notification Setting | | | Press for Pager Notification Setting |
| Display on Telephone: | | When a new message is left for the subscriber, his telephone will rings | | Caller ID Display | : 1305 | | | | | When subscriber picks up the phone, he will hear: | "Your have XX new voice messages. Please call 1305 to access mailbox.
Message will be repeated twice and play "Good Bye" | | | | Display on Pager: | | When a new message is left for the subscriber, his pager will display: | | If caller's number is available | : -caller's number- | | If caller's number is not available | : -- |
Back To Top Useful Information | Local Access Number | : 1305 / +65 6799 1305 (M1 / Starhub users) | | Overseas Access Number | : + 65 6799 1305 | | Default Password | : 1122 | | Password Length | : 4 to 7 digits |
Back To Top Useful Function Keys | Helpful Keys | | Exit Voicemail Service | Hang-up | | Cancel last action and back up one step | | | Exit to Main Menu | | | Help | |
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