FAQ
About the Service How does Wireless Broadband Access Service work? How fast is SingTel's Wireless Broadband Access Service? How many Wireless Surf Zones are there in Singapore? Where can I find a list of Wireless Surf Zones? How can I identify a Wireless Surf Zone? What is the signal coverage at each Wireless Surf Zone? About Service Costs Other Matters [ back to top ] About the Service What is Wireless Broadband Access Service?
This service facilitates consumers to have wireless Internet access at selected public areas in Singapore. These public areas are called Wireless Surf Zones. [ back to top ] How does Wireless Broadband Access Service work?
SingTel installs wireless access points at all the Wireless Surf Zones, which communicates with the consumer's wireless network card via IEEE802.11b standard. With a properly installed wireless network card and with Service Set Identifier (SSID) of the wireless network card configured to singtel, consumer will simply need to launch his Internet browser and request for an URL. This URL request will be intercepted and a web-based login page will be thrown to the consumer to enter his Login ID and Password. [ back to top ] How fast is SingTel's Wireless Broadband Access Service?
SingTel Wireless Broadband Access Service can deliver up to speed of 512kbps downstream and up to 256kbps upstream per user. [ back to top ] How many Wireless Surf Zones are there in Singapore?
There are currently 160 - 200 Wireless Surf Zones in Singapore. [ back to top ] Where can I find a list of Wireless Surf Zones?
Click here to find out the details of Wireless Surf Zones. SingTel's Wireless Surf Zones include selected Burger King and Starbuck Coffee outlets, Gelare Cafe outlets, Orchid Country Club, CDAN Country Club, SPANS Country Club, Seletar Country Club, Jurong Country Club, Serangoon Country Club, Buona Vista Community Club and Tanjong Pagar Community Club. [ back to top ] How can I identify a Wireless Surf Zone?
You can identify a Wireless Surf Zone via the visual below, which may appear in the form of decals, tent cards or posters at the Wireless Surf Zone premises.  [ back to top ] What is the signal coverage at each Wireless Surf Zone?
The signal coverage is typically about 40 metres in radius from the wireless access point. The coverage may vary in each Wireless Surf Zone due to the following factors a. line of sight;
b. interference of signals emitted by other transmitting and/or receiving devices;
c. performance of wireless network card [ back to top ] About Service Costs How much do I have to pay to get the Service?
This will depend on the service package and the arrangement you have with your FBO/SBO. Your FBO/SBO determines the final pricing for your Wireless Internet Service. Please find out from your preferred FBO/SBO for more details. [ back to top ] Who do I pay to?
All payments will be directly to the SBO/FBO you choose to sign up the Wireless Internet Service with. [ back to top ] Can I use my narrowband account to access Internet wirelessly at the Wireless Surf Zone?
This depends on your current ISP. Kindly find out more details from your ISP. [ back to top ] Is there any binding period applied to the subscription of SingTel Wireless Broadband Access Service?
This is dependent on the Internet access package you have signed with your FBO/SBO. [ back to top ] Other Matters Does SingTel sell this Service directly?
No. SingTel only makes this service available through the FBOs/SBOs in Singapore. SingTel is not competing with the FBOs/SBOs but instead we consider them as our partners to make Wireless Broadband Access Service accessible to our mutual customers across Singapore. [ back to top ] How does SingTel compare with other Wireless Broadband Access Service Operators in Singapore?
SingTel remains the leader as the Wireless Broadband Access Service Operator with 95 Wireless Surf Zones in Singapore. Leveraging on our strength in coverage and the new partnerships with the FBOs/SBOs, we can provide our customers with more choices and contents. [ back to top ] Whom shall I contact when I encounter problems when logging in?
You shall approach the FBO/SBO from whom you have signed up the Wireless Broadband Access Service if you encounter any problems with your service. [ back to top ]
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