mio Home expat is a 12-month service plan comprising of a bundle of home services i.e. SingNet ADSL Broadband, SingNet mio TV and SingTel Fixed Telephone Line Service. Customers can also opt for mio Voice, which offers unlimited local calls, if they choose to do so.

By signing up for any mio Home expat plans, you will be able to enjoy free mobile Caller-ID and 12 months mobile handset upgrade (only applicable for 1st key line). You will also get to enjoy exclusive mobile multi line discounts, free integrated wireless modem, 10% discount on mio TV content, free first 3 months SingNet Security Suite and 15% off on v019 mobile (your 1st key line) and fixed line discount.

The customer must be a foreigner and must be at least 21 years old in order to be eligible to sign up for mio Home expat. He/She must have mio TV coverage; otherwise he/she would not be eligible to sign up for mio Home expat. If the customer is an existing SingTel Customer, he/she must meet all relevant criteria for each service in order for his application for a mio Home expat plan to be successful.

Yes. However you have to upgrade your current SingNet Dial-Up account to a SingNet BroadBand account which is part of the mio Home expat Bundle.

No. mio Home expat is currently only available to residential customers.

No. mio Home expat plans are only catered for foreigners only. Singaporeans and permanent residents are not allowed to sign up.

Yes. A foreigner is able to sign up for mio Home service plan if he/she holds an Employment Pass, work permit or Dependent Pass. All passes must have a minimum validity of 12 months and the customer must also produce a tenancy letter agreement or any other forms of agreement reflecting residential address upon signup. Deposits are applicable depending on the number of services that he/she is currently subscribed to. Please refer to the table below for amount of deposit required.

* A foreign deposit is not applicable for a foreigner who holds an Employment Pass (EP) or an S pass

No. All existing customers (SingNet, mio Plan and mio Home) are not allowed to sign up for a mio Home expat plan.

Yes. You can sign up for a 12 months mio Home expat contract plan anytime but your mio TV content contract ( if any) will still continue.

Yes. You can sign up for a 12 months mio Home expat contract plan anytime.

You would still be able to enjoy mobile annual handset upgrade, free Caller-ID and 15% off V019 rates on your mobile key line. On top of this, you and your family would also get to enjoy mobile multi line discounts of up to 30%.

No. You must be at least 21 years old to be eligible to sign up for mio Home expat.

You are eligible to sign up for a maximum of 4 mio Home service plans.

You can sign up at any SingTel Retail Store or selected SingTel Exclusive Retailer. Please refer to the top right of page ("Locate Us") for store listings.

No. You need to sign up for a minimum of 12 months contract with SingNet in order to be eligible to take up mio Home expat.

Yes. You can upgrade your SingNet BroadBand service in your existing mio Home expat plan anytime.

Yes. You will be entitled to a new integrated wireless modem.

As you have signed up for a new bundled service, we would require some time on the day of installation to get your new service package ready. Therefore, you may face some downtime. However, all services will be ready once installation is complete.

Yes. Termination charges are applicable if you terminate your mio Home expat contract plan prematurely. Please refer to the table below for more details.

As you have terminated one of the services before your mio Home contract ends, you would be considered that you have terminated your mio Home contract plan prematurely. Respective pre-mature termination fees would thus apply.

If you retain your SingNet BroadBand, you would be reverted to a 12-month SingNet BroadBanddefault price and would have to serve out the remaining balance of the mio Home contract. If you decide to retain your mio Voice/Del, you would have to serve out the remaining balance of the mio Home contract on the default price. If you decide to retain your mio TV, you would be reverted back to the stand alone content default pricing.

No. You will not be able to enjoy the mobile multi line discount if you terminate your mio Home expat plan.

No. You are not allowed to suspend your services in mio Home expat plans.

You can upgrade or downgrade your mio Home plan anytime. There is no penalty for upgrading your mio Home expat plan. A downgrade penalty of $96.30 (with 7% GST) will be imposed for every downgrade of your mio Home expat Plan within the same contract.

Your existing mio Home expat contract will continue undisrupted and the original contract end date will still remain unchanged.

The change of plan would take effect in 4 working days.

Yes, you can transfer your mio Home expat ownership at any point of your contract period and the transferee will continue with the balance of the mio Home expat contract period.

Yes, you will need to pay a fee of $21.40 (with 7% GST) if you wish to transfer your mio Home ownership to another party.

Yes. Both the Transferor and Transferee are required to walk in with relevant documents (both original FIN/Passport) when doing a transfer of ownership.

Transfer of ownership can only be done at hello! outlets. No call-in request will be entertained.

No. You will not be able to enjoy the multi-line discount once you have successfully transferred your mio Home service plan to another party.

Yes. You would still be able to enjoy your existing services provided your new area of residence has mio TV coverage. All relocation must be done at hello outlets and a tenancy letter agreement or any other forms of agreement reflecting residential address must be brought along for verification.