| What is this RedPAC Supplementary Plan about? | ||
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RedPAC Supplementary Plan is applicable to any subscriber who is 5 years or older. Each Main Line is allowed to sign up to 3 RedPAC Supplementary Plans.
* For iPlan subscribers: Enjoy up to 1,000 mins per month. * For Classic subscribers: Enjoy up to 750 mins per month (peak hours) and up to 1,500 mins per month (off-peak hours). * For Premium700/1500 subscribers: Enjoy 1,250 mins per month and up to 1,500 mins per month (off-peak hours). |
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| Who is eligible to sign-up for RedPAC Supplementary Plan? | ||
NEW and EXISTING customers of iOne Value, iOne SuperValue, iOne Plus, iTwo Value, iTwo Plus, Classic, iThree Plus, Premium700, Premium1500 or mio Plan are eligible to sign up for RedPAC Supplementary Plan. |
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| Do I have to pay for the SIM Card and one-time registration fee for a RedPAC Supplementary Plan? | ||
Yes, you have to pay $32.10 (incl. GST) for the SIM Card and a one-time registration fee of $10.70 (incl. GST). |
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| What are the documents required for verification at point of registration? | ||
Subscriber of the Main Line will need to bring his/her Identification Card, while subscriber of RedPAC Supplementary Plan will need to bring:
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| My family member has an existing mobile plan can I convert his/her plan to a RedPAC Supplementary Plan? | ||
No, existing customers are not allowed to change their current plan to a RedPAC Supplementary Plan. However, if the existing plan has already ended its contract, you can choose to convert it into a RedPAC Supplementary Plan. |
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| Can I purchase a handset at a subsidized price under my RedPAC Supplementary Plan? | ||
No handset purchase at subsidized price is allowed for RedPAC Supplementary Plan subscribers. However, you can choose to purchase handsets that are dedicated for RedPAC Supplementary Plan subscribers. (available at all hello! Stores & SingTel Exclusive Retailers) |
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| Can I apply for value-added services, e.g. Caller-ID, for my RedPAC Supplementary Plan? | ||
Yes. You can apply for chargeable value-added services. The registration fee and monthly subscription fee of the value-added services will be billed to your RedPAC Supplementary Plan. |
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| I wish to change my existing mobile plan (Main Line) to a non-eligible mobile plan (e.g. Business Registration Number). Can my RedPAC Supplementary Plan continue? | ||
No. If you change to a non-eligible mobile plan, the RedPAC Supplementary Plan will cease and auto-convert to an iOne Plus Plan at national promotional rates. |
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| If I were to change my existing mobile plan (Main Line) to another eligible mobile plan (i.e.: iOne SuperValue, iOne Plus, iTwo Value, iTwo Plus, iThree Plus, Classic, Premium500, Premium700 or mio Plan). Can my RedPAC Supplementary Plan continue? | ||
Yes. You can continue on with your RedPAC Supplementary Plan. |
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| What happens if I transfer my existing mobile plan (Main Line) to someone else? | ||
The RedPAC Supplementary Plan will cease and auto-convert to an iOne Plus Plan at national promotional rates. |
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| Will there be a penalty charge for the remaining months of my RedPAC Supplementary Plan contract if I transfer my existing mobile plan (Main Line) to someone else? | ||
No. There will not be any penalty charges. |
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| Can I transfer my RedPAC Supplementary Plan to someone else? | ||
RedPAC Supplementary Plan is non-transferable to other subscribers. |
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| Can I continue on with my RedPAC Supplementary Plan after I reconnect from temporary suspension of service (@ $5)? | ||
No. Your RedPAC Supplementary Plan will cease and auto-convert to an iOne Plus Plan at national promotional rates. |
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| Will I incur a penalty charge if I terminate my RedPAC Supplementary Plan? | ||
There is a contractual period of 12 months. Pre-mature termination will apply accordingly based on the table below:
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| If I terminate my Main Line, can my RedPAC Supplementary Plan continue? | ||
No. The RedPAC Supplementary Plan will cease and auto-convert to an iOne Plus Plan at national promotional rates. Please note that the RedPAC penalty will be imposed on the RedPAC Supplementary Plan if it is within the 12-month contractual period. |
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| Will I receive a separate bill for my RedPAC Supplementary Plan? | ||
Yes, you will receive a separate bill. The local calls and SMS charges (i.e.: free 150 local SMS & free calls* between the Main Line and RedPAC Supplementary Plan) will be reflected on the Main Line's bill. |