1. Definition |
| What is mio Home? |
| mio Home is a service plan comprising of a bundle of home services i.e. mio TV (with Family Channels), SingNet BroadBand, and SingTel Home Line. Customers can also opt for mio Voice, which offers unlimited local calls at an additional charge, if they choose to do so. |
| What is mio Home Sports? |
| mio Home is a service plan comprising of a bundle of home services i.e. mio TV (with Barclays Premier League, ESPNSTAR Sports Channels and 28 Family Channels), SingNet BroadBand, and SingTel Home Line. Customers can also opt for mio Voice at an additional charge, which offers unlimited local calls, if they choose to do so. |
| What is Fixed Line Number Retention Service? |
Fixed Line Number Retention is a number portability service that allows you to retain your existing telephone phone number when you switch from other service provider to SingTel. Enjoy unlimited local calls with mio Voice without giving up your existing telephone phone number.
Visit our SingTel Shops if you wish to apply for this service. Upon application, we would arrange on your behalf with the other service provider to terminate your existing fixed-line service and transfer it to SingTel. The process would typically take more than 7 working days as time is required by the other operator to process the request. Once the service is activated, your telephone number (from the other service provider) will be port over. |
| What are the exclusive benefits and discounts that I will enjoy? |
| By signing up for mio Home or mio Home Sports, you will be able to enjoy free mobile Caller-ID and annual mobile handset upgrade (only applicable for First Mobile Line). You will also get to enjoy exclusive mobile multi-line discounts, free integrated wireless modem, 10% discount on mio TV content and 15% off v019 calls on your mobile line (First Mobile Line) and fixed line. |
| What are the different service plans available for mio Home? |
There are 6 plans for customers to choose from. Please see the chart below for the various plans and prices.
Bundle price
(with GST) |
$46.90/mth
|
$56.90/mth
|
$64.90/mth
|
| mio TV |
COMES WITH 28 Family Channels
10% discount on mio TV content
(unless otherwise stated) |
SingNet BroadBand
Free Integrated Wireless Modem |
6Mbps Unlimited |
10Mbps Unlimited |
15Mbps Unlimited |
| SingTel Home Line |
15% discount on v019 calls |
|---|
|
| What are the different service plans available for mio Home Sports? |
There are 6 plans for customers to choose from. Please see the chart below for the various plans and prices.
Bundle price
(with GST) |
$68.90/mth
|
$78.90/mth
|
$86.90/mth
|
| mio TV |
Barclays Premier League + ESPN Star Sports channels + 28 Family Channels
10% discount on other mio TV contents (unless otherwise stated) |
SingNet BroadBand
Free Integrated Wireless Modem |
6Mbps Unlimited |
10Mbps Unlimited |
15Mbps Unlimited |
| SingTel Home Line |
15% discount on v019 calls |
|---|
|
| What are the differences between SingTel Home Line and mio Voice? |
| mio Voice is a digital voice service offered which allows customers to make unlimited local calls at home. SingTel Home Line rides on copper to provide fixed line service and usage charges are applicable upon subscription. |
2. Eligibility |
| Who is eligible for mio Home or mio Home Sports? |
| The customer must be at least 18 years old in order to be eligible to sign up for mio Home or mio Home Sports. A foreigner must be at least 21 years old in order to be eligible to sign up for mio Home or mio Home Sports. He/She must have mio TV coverage; otherwise he/she would not be eligible to sign up for mio Home. If the customer is an existing SingTel Customer, he/she must meet all relevant criteria for each service in order for his application for a mio Home or mio Home Sports to be successful. |
| If I am a SingNet Dial-up customer, can I take up mio Home or mio Home Sports? |
| Yes. However you have to upgrade your current SingNet Dial-Up account to a SingNet BroadBand account which is part of the mio Home Bundle. |
| Are corporate managed accounts, CIS customer or staff schemes eligible to sign up for mio Home or mio Home Sports? |
| No. mio home and mio Home Sports are currently only available to residential customers. |
| I am neither Singaporean nor permanent resident. Can I sign up for mio Home and do I need to pay any deposits? |
Yes. A foreigner is able to sign up for mio Home service plan if he/she holds an Employment Pass, work permit or Dependent Pass. All passes must have a minimum validity of 12-months. Deposits are applicable depending on the number of services that he/she is currently subscribed to. Please refer to the table below for amount of deposit required.
| Number of existing services with SingTel |
Foreigner Deposit Required |
| No existing service |
$400 |
| 1 service |
$200 |
| 2 service |
$0 |
*A foreign deposit is not applicable for a foreigner who holds an employment pass or an S pass
|
| I am an existing SingNet customer. Can I change my existing plans to mio Home or mio Home Sports? |
Yes. You are able to change your existing plans to mio Home if you have less than 6 months remaining balance in your existing SingNet contract. However a termination fee would be imposed if you would still like to sign up for mio Home if you have more than 6 months remaining balance in your SingNet contract. Please refer to the table below for more details.
| Contract balance |
SingNet BroadBand |
| < 6 months |
24-month mio Home contract |
| > 6 months |
Early Termination fees of SingNet BroadBand applies |
|
| Can I downgrade my SingNet speed to join mio Home? |
| No. You will not be allowed to downgrade your broadband speed unless you have less than 3 months remaining in your contract. However, if you are a 25M SingNet customer, you will be allowed to downgrade to 10M mio Home plan. |
| I am an existing mio TV customer without Barclays Premier League or ESPNSTAR Sports Channels. Can I change my existing plan to mio Home or mio Home Sports? |
| Yes. You can sign up for a 24-month mio Home or mio Home Sports contract plan anytime but your existing mio TV content contract (if any) will still continue. |
| I am an existing mio TV customer with Barclays Premier League or ESPNSTAR Sports Channels. Can I change my existing plan to mio Home or mio Home Sports? |
| Yes. You can sign up for a 24-month mio Home Sports anytime. The contract for your Barclays Premier League and ESPNSTAR Sports Channel will then follow the mio Home Sports contract. The other mio TV content contract (if any) will still continue. |
| I am an existing SingTel Home Line/mio Voice customer. Can I change my existing plan to mio Home or mio Home Sports? |
| Yes. You can sign up for a 24-month mio Home or mio Home Sports contract plan anytime. |
| I am an existing mio Plan customer. Can I change my existing plan to mio Home or mio Home Sports? |
Yes. You are able to change your existing plans to mio Home or mio Home Sports if you have less than 12 months remaining balance in your existing mio Plan contract. However a termination fee would be imposed if you would still like to sign up for mio Home if you have more than 12 months remaining balance in your mio Plan contract. Please refer to the table below for more details.
| Contract balance |
mio Plan |
| < 12 months |
24 months mio Home contract |
| > 12 months |
Termination fees of mio Plan Applies |
|
| I am an existing mio Home customer. Can I change my existing plan to mio Home Sports? |
| You will only be allowed to change your current mio Home to a mio Home Sports plan only if the balance contract term of your current mio Home is 3 months or less. You will then be required to sign up for a new mio Home Sports with a contract term of 24 months. |
| If I change my service plan from mio Plan to mio Home or mio Home Sports, what would happen to my mobile plan that is previously tied to mio Plan? |
| Your mobile contract would be converted to a standalone service contract and your monthly mobile subscription would be based on your mobile plan’s prevailing national promo rates. Your mobile contract will remain as per that of your previous mio Plan’s contract balance. |
| Would I enjoy any mobile privileges if I sign up for mio Home or mio Home Sports? |
| You would still be able to enjoy annual mobile handset upgrade, free Caller-ID and 15% off v019 rates on your mobile key line as per what you enjoyed from mio Plan. On top of this, you and your family would also get to enjoy mobile multi-line discounts of up to 30%. |
| If I am currently a mio Plan customer and have decided to sign up for mio Home or mio Home Sports, when would I be able to start enjoying the mobile privileges that comes along with mio Home? |
| You will start to enjoy your free Caller-ID, 15% off v019 rates and the mobile multi-line discount in your next month’s bill (2 billing cycles). |
3. Sign up |
| Where can I sign up for mio Home or mio Home Sports? |
| You can sign up for mio Home or mio Home Sports at any SingTel outlets. |
| Can I sign up for mio Home or mio Home Sports without engaging any contract? |
| No. You need to sign up for a 24-month contract with SingNet in order to be eligible to take up mio Home or mio Home Sports. |
| I understand that my SingNet BroadBand line service is currently on a promotional rate. Will I be eligible for further discount on my mio Home or mio Home Sports? |
| No. you will not be eligible for further discount on your mio Home or mio Home Sports. All promotions for standalone services that you are enjoying would be forfeited when you sign up for mio Home or mio Home Sports. |
| Can I take up mio Home or mio Home Sports and do an upgrade for SingNet BroadBand services? |
| Yes. You can upgrade your SingNet BroadBand service in your existing mio Home or mio Home Sports plan anytime. |
| Will my existing services be affected if I sign up for mio Home or mio Home Sports? |
| As you have signed up for a new bundled service, we would require some time on the day of installation to get your new service package ready. Therefore, you may face some downtime. However, all services will be ready once installation is complete. |
4. Termination |
| My 3 services in mio Home or mio Home Sports have not been activated and I would like to terminate my application now. But I want to retain my SingNet BroadBand. Do I need to pay any cancellation charges? |
Yes. A cancellation charge of $53.50 (with 7% GST) will be imposed for the cancellation of mio Home or any Service before the activation date. Please refer to the table below for more details.
|
Service Cancellation Charge ( with 7% GST) |
| Any or all Services |
$53.50 |
|
| Is there any termination penalty for premature termination of price plan? |
Yes. Termination charges are applicable if you terminate your bundled contract plan prematurely. Please refer to the table below for more details.
mio Home termination charges
| Termination charges |
Fixed Line |
BroadBand |
mio TV |
| For 24 mths contract |
$128.40 |
$321.00 |
$267.50 |
| For 12 mths contract |
$64.20 |
$160.50 |
$133.75 |
mio Home Sports termination charges
| Termination charges |
Fixed Line |
BroadBand |
mio TV |
| For 24 mths contract |
$128.40 |
$321.00 |
$642.00 |
Actual Charges will be calculated based on the following formula
(Termination Charges of individual Services ÷ Contract Period) x
Number of Remaining Months of the Contract Period (including the month in which termination occurs)
For customers who have taken a mio Home Premium Top-Up Option, the termination charges should be calculated in the following manner:
(mio Home termination charges) + (Number of remaining months in contract period including the month in which termination occurs x Premium Top-Up Amount) |
| What happens if I wish to terminate one of the services before my contract ends? Will I still enjoy mio Home bundled price plan? |
Respective pre-mature termination charges of the service you wish to terminate within mio Home will apply. You will no longer enjoy mio Home price plan and benefits. Your remaining service or services will be subjected to a default rate with the contractual end date following your original mio Home contract end date.
Upon termination of any service/services within mio Home, your existing services will be reverted to the default pricing indicated in the table below.
| Service Type |
Service Plan |
Default Price with GST% (If this service remains) |
| ADSL Broadband |
3 Mbps Unlimited |
$36.90 |
| 6 Mbps Unlimited |
$39.90 |
| 8 Mbps Unlimited |
$49.90 |
| 10 Mbps Unlimited |
$58.00 |
| 15 Mbps Unlimited |
$59.90 |
| mio TV |
mio TV service |
$16.05 (Minimum Charge) |
| mio Voice Service |
mio Voice Service |
$16.05 or $10.70 (with Broadband) |
| SingTel Home Line |
SingTel Home Line |
$29.43/quarter per line Prevailing Usage Charges Apply |
| SingTel Mobile |
SingTel Mobile price plans |
Refer to website www.singtel.com/mobile
for the price plans info |
+ All privileges and applicable mobile multi-line or supplementary line discounts associated with mio Home service will also be ceased.
|
| If I terminate my mio Home or mio Home Sports, will I still get to enjoy the mobile multi-line discount? |
| No. You will not be able to enjoy the mobile multi line discount if you terminate your mio Home or mio Home Sports. |
| I have subscribed to mio Home or mio Home Sports. Can I suspend my services? |
| No. You are not allowed to suspend your services in mio Home or mio Home Sports. |
5. Change of Plans |
| Where can I change my mio Home or mio Home Sports? |
You can only change your mio Home or mio Home Sports at any SingTel Retail shops or by calling Customer Care hotline at 1688. |
| Does the owner of mio Home have to be there personally to change the plan? |
| Yes. The registered owner of the mio Home bundle has to go down to any hello! outlets to change their plans. If the registered owner of the mio Home bundle is not available, an authorisation letter signed by the registered owner is also acceptable. |
| What happens if I upgrade/downgrade within the same or between different mio Home plans? |
You will pay a downgrade charge, depending on your plan. If you downgrade your plan during the term of the contract, downgrade charges apply. If you are a mio Home Sports customer, you will only be able to upgrade or downgrade to a plan under mio Home Sports.
Actual charges will be calculated based on the following formula:
(Downgrade charge ÷ Contract Period) x Number of Remaining Months (including the month in which termination occurs)
Please refer to table below for the Downgrade charge.
Remaining Services on mio Home
| |
3Mbps |
6Mbps |
10Mbps |
15Mbps |
F
R
O
M |
3Mbps |
|
|
|
|
| 6Mbps |
$267.50 |
|
|
|
| 10Mbps |
$267.50 |
$267.50 |
|
|
| 15Mbps |
$267.50 |
$267.50 |
$267.50 |
|
|
| When will the change of plan take effect? |
| The change of plan would take effect in 4 working days |
6. Transfer of Ownership |
| Can I do a transfer of mio Home anytime during my contract period? |
| Yes, you can transfer your mio Home ownership at any point of your contract period and the transferee will continue with the balance of the mio Home contract period |
| Do I have to pay any charges if I need to transfer my mio Home ownership? |
| Yes, you will need to pay a fee of $21.40 (with 7% GST) if you wish to transfer your mio Home ownership to another party. |
| Does the owner of mio Home Plan need to be present when doing the transfer? |
| Yes. Both the Transferor and Transferee are required to walk-in counter with relevant documents (both original NRICs) when doing a transfer. |
| Where can I do a transfer of mio Home? |
Transfer of ownership can only be done at SingTel Retail Shops. No call-in request will be entertained. |
| Do I still enjoy the multi-line discount even if I transfer mio Home to someone else? |
| No. You will not be able to enjoy the multi-line discount once you have successfully transferred your mio Home service plan to another party. |
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