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mio Mobile

Terms & Condiitions
  1. Incorporation by reference

    In addition to the General Terms and the Specific Terms and Conditions of SingTel Mobile, which terms and conditions are deemed incorporated by reference, the Customer shall be bound by the following Specific Terms and Conditions.

  2. Definitions and Interpretation

    2.1  In these Specific Terms and Conditions, the following words and expressions shall have the following meanings:
    “Customer” means any person who registers for the Service.

    “General Terms” means the Singapore Telecommunications Limited's General Terms and Conditions of Service.

    “Service” means SingTel mio Mobile Service which allows Customer to make mobile calls via the WiFi network.

    “SingTel Mobile” means Singapore Telecom Mobile Private Limited and its successors.


    2.2  The words and expressions used in these Specific Terms and Conditions, which are defined in the General Terms or the Specific Terms and Conditions for SingTel Mobile but are not defined in these Specific Terms and Conditions shall have the same meanings as defined in the General Terms or the Specific Terms and Conditions for SingTel Mobile unless the context otherwise requires.


    2.3  The headings or titles to the Clauses in these Specific Terms and Conditions are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Specific Terms and Conditions.


  3. Termination

    3.1  The Customer may request to terminate the Service at any SingTel hello! Customer Service Centers specified at SingTel website, www.singtel.com.

    3.2  Upon termination of the Mobile Line, the Service will be automatically terminated.


  4. Service Requirements and Limitations

    4.1  The Customer acknowledges and agrees that:

    1. The Service is available for SingTel Mobile Postpaid subscribers only.
    2. The Service is not available to SingTel Mobile subscribers who have barred IDD or 1900 calls.
    3. Standard charges apply for all voice calls (made via mobile network), video calls, SMS/MMS sent and received.
    4. Standard charges apply for all international calls made via IDD001, STD020, BudgetCall 013, v019, ICC1898 and ICC1892.
    5. The Service is only supported on specific handsets and wireless modems/routers approved by SingTel Mobile. The list of approved handsets and wireless modems/routers can be found at http://www.singtel.com/miomobile
    6. SingTel Mobile shall not be liable for IDD, 1900 or other charges are generated due to fraudulent use of the Service.
    7. Access and connectivity via Internet are the responsibilities of the Customer. SingTel Mobile will not be liable for any disruption of the Service due to Internet problems
    8. Other SingTel Mobile Valued-Added Services and mobile network features including Voicemail, Caller Number Non-Display, Call Divert, Call Waiting and Colour-Me-Tones will not be supported for calls made using the Service.
    9. New features introduced from time to time to augment or enhance the Service, shall be subject to these Specific Terms and Conditions.
    10. SingTel Mobile reserves the right to amend these Specific Terms & Conditions without prior notice.

    4.2  SingTel Mobile shall endeavour to provide the Service with minimum disruptions. SingTel Mobile shall not be liable for any loss or damage arising directly or indirectly from any disruptions to the service whatsoever. Since the Service will be transmitted through public Internet lines and the public switched telephony network, there may be power outages or Internet service disruption which may cause some disruptions in the mio Mobile service, e.g. packet loss and delay. In event of such disruptions, emergency calls may also not be available using the Service.


    4.3  Calls to or from the public Internet and the public switched telephony network are not encrypted and as such, could be potentially subject to eavesdropping by law enforcement officials or other third parties over the public Internet. SingTel Mobile will not be liable for any disruption, delays, eavesdropping or other omissions in the Service.


     
  5. Consent to Use and Disclose Customer Information and Data

    5.1  The Customer agrees that SingTel Mobile shall be entitled to use or disclose any information or data disclosed by the Customer in accordance with Clause 15 of the General Terms located at the SingTel website at www.singtel.com (or available from SingTel Mobile on written request). The Customer is entitled to withdraw such consent in the procedure as prescribed by SingTel Mobile from time to time.

    5.2  The Customer further acknowledges and agrees that SingTel Mobile may access, preserve, monitor, use and disclose any information relating to the use of Service by the Customer as reasonably necessary to provide, maintain and improve the Service, and to respond to requests for customer service.


     
  6. General

    6.1  The Customer shall be bound by and shall fully observe and comply with all the General Terms as well as such other terms and conditions as may be agreed or accepted by the Customer. The rights and protections conferred on SingTel Mobile under these Specific Terms and Conditions shall be additional to the rights and protections conferred on SingTel Mobile under the General Terms and any other terms and conditions agreed or accepted by the Customer.

    6.2  Any Clause in the General Terms, these Specific Terms and Conditions, or any other terms and conditions as may be agreed or accepted by the Customer, that is invalid, unenforceable or illegal shall be enforced as nearly as possible in accordance with its terms, but shall otherwise be deemed severed and shall not affect the enforceability of any other Clauses, which Clauses shall continue to be valid and enforceable to the fullest extent permitted by law.