A. Definition |
mio Plan comprises of SingTel Fixed Line, SingTel Mobile
and SingNet BroadBand services, chargeable at one fixed
monthly subscription fee.
|
B. mio Plan |
| What are the new benefits on the new mio Plans? |
Customers who signs up or recontract to mio Plan from 24 July 2010 onwards will be able to:
- Enjoy 6M/10M/15M mio Plan
- Enjoy mio Plans with 3G Flexi and iFlexi plans
- Enjoy multi-line discounts
- Enjoy 10% off mio TV contents
For new mio Plan signups, customers will have to sign up either a new mobile or new SNBB line.
|
| How does this change affect me as an existing mio Plan customer who signed up before 24 July? |
| You can continue to stay on your existing plan (3M/8M/10M/25M). However, to enjoy the new benefits of multi-line discounts and 10% off mio TV content, you must recontract (recontract eligibility criteria applies) or upgrade to the new price plans. |
| I am an existing 8M/10M/25M customer, can I choose to remain on the same price plan when I recontract? |
| No. You have to recontract to the new 10M or 15M plans in order to enjoy additional benefits like multi-line discounts and 10% off mio TV content. As an added incentive, we will also offer you an additional $50 mobile discount for you to purchase a new handset on your mio Plan |
| I am an existing 8M mio Plan customer under contract, can I change to 6M mio Plans? |
| No. You have to upgrade to our new 10M or 15M mio Plans. |
| What is mobile multi-line discount for mio Plan? |
| Please refer to FAQ under mio Plan Features tab. |
| See details? |
| Monthly Subscription |
$63.38/mth |
$75.57/mth |
$81.98/mth |
$87.46/mth |
$106.32/mth |
$114.77/mth |
$192.67/mth |
$201.96/mth |
| SingTel Mobile |
iOne Plus |
iFlexi Lite |
iTwo Value |
iFlexi Value |
iTwo Plus |
iFlexi Plus |
iThree Plus |
iFlexi Premium |
Bundle
with: |
100 mins
outgoing |
100 mins
outgoing |
300 mins
outgoing |
200 mins
outgoing |
700 mins
outgoing |
500 mins
outgoing |
2000 mins
outgoing |
2000 mins
outgoing |
| Free Incoming Voice Calls |
| 500 SMS |
2000 SMS |
| |
12 GB |
|
12 GB |
|
12 GB |
|
30 GB |
| |
AutoRoam |
| Caller-ID |
| |
VoiceMail |
| |
Free
SingTel
AMPed |
|
Free
SingTel
AMPed |
|
Free
SingTel
AMPed |
Overseas Missed Call |
Free
SingTel
AMPed |
| SingNet BroadBand |
6Mbps Unlimited |
| Home Line |
15% discount on v019 calls |
| Monthly Subscription |
$68.98/mth |
$81.17/mth |
$87.58/mth |
$93.06/mth |
$111.92/mth |
$120.38/mth |
$198.27/mth |
$207.56/mth |
| SingTel Mobile |
iOne Plus |
iFlexi Lite |
iTwo Value |
iFlexi Value |
iTwo Plus |
iFlexi Plus |
iThree Plus |
iFlexi Premium |
Bundle
with: |
100 mins
outgoing |
100 mins
outgoing |
300 mins
outgoing |
200 mins
outgoing |
700 mins
outgoing |
500 mins
outgoing |
2000 mins
outgoing |
2000 mins
outgoing |
| Free Incoming Voice Calls |
| 500 SMS |
2000 SMS |
| |
12 GB |
|
12 GB |
|
12 GB |
|
30 GB |
| |
AutoRoam |
| Caller-ID |
| |
VoiceMail |
| |
Free
SingTel
AMPed |
|
Free
SingTel
AMPed |
|
Free
SingTel
AMPed |
Overseas Missed Call |
Free
SingTel
AMPed |
| SingNet BroadBand |
10Mbps Unlimited |
| Home Line |
15% discount on v019 calls |
| Monthly Subscription |
$79.78/mth |
$91.57/mth |
$97.98/mth |
$103.46/mth |
$122.32/mth |
$130.76/mth |
$208.67/mth |
$217.96/mth |
| SingTel Mobile |
iOne Plus |
iFlexi Lite |
iTwo Value |
iFlexi Value |
iTwo Plus |
iFlexi Plus |
iThree Plus |
iFlexi Premium |
Bundle
with: |
100 mins
outgoing |
100 mins
outgoing |
300 mins
outgoing |
200 mins
outgoing |
700 mins
outgoing |
500 mins
outgoing |
2000 mins
outgoing |
2000 mins
outgoing |
| Free Incoming Voice Calls |
| 500 SMS |
2000 SMS |
| |
12 GB |
|
12 GB |
|
12 GB |
|
30 GB |
| |
AutoRoam |
| Caller-ID |
| |
VoiceMail |
| |
Free
SingTel
AMPed |
|
Free
SingTel
AMPed |
|
Free
SingTel
AMPed |
Overseas Missed Call |
Free
SingTel
AMPed |
| SingNet BroadBand |
15Mbps Unlimited |
| Home Line |
15% discount on v019 calls |
Note:
- Customers who sign up 3G Flexi or 3G Flexi AMPed as part of mio Plan, will be charged at the same price as the various iFlexi plans. E.g.:
(a) iFlexi Lite = 3G Flexi Lite = 3G Flexi Lite AMPed
(b) iFlexi Value = 3G Flexi = 3G Flexi AMPed
(c) iFlexi Plus = 3G Flexi Plus = 3G Flexi Plus AMPed
- Normal usage charges apply for Home Line. Customers can request to change to mio Voice to enjoy free unlimited local calls.
|
C. Eligibility
|
| Who
is eligible for mio Plan? |
mio Plan is open to all new and existing SingTel NRIC-registered
customers with less than 6 months balance contract period
for SingTel Fixed Line, SingTel Mobile and SingNet BroadBand
services.
Customers with existing SingTel Fixed Line, SingTel Mobile
and SingNet BroadBand registered under their NRIC are encouraged
to sign up for mio Plan to enjoy bundle savings from mio Plan.
|
| If
I am a SingNet Dial-Up customer, can I take up mio Plan? |
| Yes. However, you have to upgrade your current SingNet Dial-Up
account to a SingNet BroadBand account which is part of the mio Plan. |
| Are
corporate managed account and CIS customers eligible? |
a. mio Plan is not offered to BRN customers. For
SME, they will have to sign up for the national promo
under their own NRIC to be eligible for mio Plan.
b. CIS customers will not be eligible for mio Plan.
If they wish to apply for mio Plan, they will need to
transfer their accounts to be under their own NRIC.
|
| I
am neither Singaporean nor permanent resident. Can I sign up for mio Plan and do I need to pay any deposits? |
Yes, you can sign up for mio Plan. A foreign deposit may be required if you are holding a Work Permit, Dependence Pass, Student Pass or Social Visit Pass. Employment Pass or S Pass holders are not required to pay a foreign deposit. Please refer to Foreign Deposit table below:
| No. of existing services with SingTel |
Foreign deposit already collected (Before mio Plan) |
No. of existing services migrating to mio Plan |
No. of new services (with mio Plan) |
Additional foreign deposit required |
| 0 |
$0 |
0 |
3 |
$400 |
| 1 |
$200 |
1 |
2 |
$200 |
| 1 |
$200 |
0 |
3 |
$400 |
| 2 |
$400 |
2 |
1 |
$0 |
| 2 |
$400 |
0 |
3 |
$400 |
| 2 |
$400 |
1 |
2 |
$200 |
For mobile application, other deposits may be required in accordance to SingTel credit policies. This is applicable for all Singaporeans, Permanent Residents and foreigners holding an Employment Pass or S Pass. Please refer to table below:
| SingTel Mobile line |
Deposit already collected
(Before mio Plan) |
SingTel Mobile line migrating to mio Plan |
Additional deposit required |
| 0 |
$0 |
N.A. |
$200 |
| 1 |
$200 |
Yes |
$0 |
| 1 |
$200 |
No |
$200 |
|
| I
am an existing SingTel Mobile and SingNet customer. Can I
change my existing plans to mio Plan? |
| Yes, as long as the remaining services have less than 6
months remaining contract, and you will have to sign up for
a SingTel Fixed Line. |
| My
SingTel Mobile line is under my name, however SingTel Fixed Line and
SingNet BroadBand are under my father’s. Can I convert
them to mio Plan? |
To be eligible for mio Plan, you will need to have all 3
services under your NRIC. In addition, you will need to meet
the eligibility criteria. There are a couple of options for
you to convert your existing services to mio Plan:
a. Your father can sign up a new SingTel Mobile
line under his name to qualify for mio Plan. He can then
nominate your mobile line as a Supplementary Mobile Line
so that you can enjoy the mio Plan supplementary line
discount.
b. You may like to transfer the ownership of your
current mobile line to be under your father’s name
so that he can sign up for a mio Plan.
c. You can transfer ownership of the SingTel Fixed Line
and SingNet BroadBand under your father’s name to
be under your name so that you can sign up mio Plan.
|
| I
have both SingTel Fixed Line and SingNet BroadBand subscription but
my mobile subscription is registered under my company’s
name. Am I eligible for mio Plan? |
| Your mobile subscription needs to be registered under the
same NRIC as your SingTel Fixed Line and SingNet BroadBand subscriptions.
Therefore, you will need to transfer your company’s
mobile line to your NRIC. |
| I
am below 21 and currently have a SingTel Mobile line under
my name. Am I eligible to sign up for mio Plan? |
| You are eligible to sign up for ONE mio Plan if you are
18 years old and above but below 21 and you need to subscribe
to SingNet BroadBand and SingTel Fixed Line under your NRIC to be
eligible for mio Plan. However, your mobile line in mio Plan will not be allowed to make international calls. |
| I
am 21 years old and above. How many mio Plan/(s) can I take
up? |
| Each NRIC subscriber who is 21 years and above is allowed
to take up to 4 mio Plan. Terms and conditions for each service
apply. |
| I
am below 18 and currently have a SingTel Mobile line under
my name. Am I eligible to sign up for mio Plan? |
| You are not eligible to sign up, as the minimum age to sign
up for mio Plan is 18 years. |
D. Sign-Up |
| Where
can I sign up mio Plan? |
| You can sign up for mio Plan at any hello! Stores, Teleshop,
SingTel Exclusive Retailers and via mio Hotline (1688). Hotline operating hours: Monday to Saturday, 8.00am to
6.00pm |
| Can
I sign up for mio Plan without engaging any contract? |
No, you need to sign a 24 months contract with
SingTel in order to be eligible to take up mio Plan. However,
at the end of your 24 months contract, you may:
• Choose to re-contract the mio Plan price plan
for another 24 months
• Continue with the mio Plan on a month-to-month
basis in accordance with the agreement.
|
| I
understand that my SingTel Mobile/SingNet BroadBand line is currently
on a promotional rate. Will I be eligible for further discount
on my mio Plan? |
| mio Plan is offered at a special rate and there will be
no further promotion on the packages. You can choose to continue
with your existing promotional SingTel Mobile/SingNet BroadBand line
or to take up mio Plan price plans. |
| Can
I take up mio Plan and do upgrade for both SingTel Mobile and SingNet BroadBand services? |
| Yes, you can upgrade both SingTel Mobile and SingNet BroadBand services
in your existing mio Plan. |
| Do I have to purchase a handset when I sign up for mio Plan? |
| Yes, you have to purchase the handset when you sign up for mio Plan. |
| Are
there any special handset offers with this mio Plan? |
| Yes. You are able to get a CI2 handset price even when you
have a minimum 12 months balance contract for your existing
mobile line. |
| When
I sign up for mio Plan, am I entitled to any premiums? |
| Yes, you will be entitled the mobile handset at CI2 price
and a FREE mio Box. |
| How
long can I enjoy the free VAS/s? |
| You will enjoy the free VAS/s bundled with your mio Plan as long as you are still subscribed to mio Plan. However,
if there are other VAS/s you wish to subscribe, you can apply
for the additional VAS/s during application. |
| What
kind of benefits will I get if I sign up for a supplementary
mobile line under my mio Plan? |
You can immediately enjoy a supplementary line discount
upon tying a mobile line with a mio Plan. Please refer to
charges and discounts for supplementary line.
| Price Plan |
Discount |
National Promo
(with GST) |
Discounted Price
(with GST) |
| iOne Value |
10% |
$20.33 |
$18.30 |
| iOne Plus |
10% |
$25.68 |
$23.11 |
| iTwo Value |
10% |
$48.15 |
$42.53 |
| iTwo Plus |
10% |
$82.93 |
$74.64 |
| Classic |
4th year Tenure Loyalty Discount |
$29.96 |
$21.40 |
| Premium700 |
4th year Tenure Loyalty Discount |
$94.16 |
$82.93 |
| Premium1500 |
4th year Tenure Loyalty Discount |
$201.16 |
$173.88 |
Supplementary line discount is - 50% off list price on Classic, Premium700 and Premium1500 price plans, and 10% off national promo price on iOne and iTwo price plans. |
| How do I read my new mio Plan bill statement? |
 Guide to your mio Plan bill
Let us guide you through a sample of a mio Plan bill.
Jane Lim had existing mobile (3G iOne Value), broadband (1500Kbps unlimited) and fixed line services with SingTel.
On 24 January 2007, she signed up for mio Plan and upgraded her mobile line to 3G iTwo Value, and broadband to 3Mbps. She also replaced her fixed line service with mio Voice, retaining her existing fixed line number. Jane received her bill after all her mio Plan services were provided on 8 February 2007.
Guide to bill before the start of mio Plan
You may receive a bill in the period during which your application is being processed.
For example, Jane signed up for a mio Plan on 24 January 2007. As mio services are provided progressively, she may receive a bill during the transition period. Her mio Plan subscription will start when all the mio services are fully activated on 8 February 2007.
 |
E. Configuration |
| How do I configure my mio Box/2Wire 2700HGV? |
Quick Installation Guide for my mio Box/2Wire 2700HGV User Guide for my mio Box/2Wire 2700HGV
 |
F. Cancellation before activation of mio Plan |
| My 3 services in mio Plan has not been activated and I would like to cancel my application now. But I want to retain my SingTel Mobile line. Do I need to pay any cancellation charges? |
Yes, cancellation charges are applicable. Please refer to table below for details.
| Application at hello! Stores / SingTel Exclusive Retailers and mobile phone has been taken. |
| Service(s) Cancelled |
Service(s) Retained |
Cancellation Charges |
| All 3 Services |
NIL |
$450 |
| SingTel Mobile & SingTel Fixed Line |
SingNet BroadBand |
$450 |
| SingTel Mobile & SingNet BroadBand |
SingTel Fixed Line |
$450 |
| SingNet BroadBand & SingTel Fixed Line |
SingTel Mobile |
$200 |
| SingNet BroadBand |
SingTel Mobile & SingTel Fixed Line |
Waived |
| SingTel Mobile |
SingNet BroadBand & SingTel Fixed Line |
$250 |
| SingTel Fixed Line |
SingTel Mobile & SingNet BroadBand |
Waived |
| Application via hotline / online & have not taken any mobile phone yet. |
| Service(s) Cancelled |
Service(s) Retained |
Cancellation Charges |
| All 3 Services |
NIL |
$200 |
| SingTel Mobile & SingTel Fixed Line |
SingNet BroadBand |
$200 |
| SingTel Mobile & SingNet BroadBand |
SingTel Fixed Line |
$200 |
| SingNet BroadBand & SingTel Fixed Line |
SingTel Mobile |
$200 |
| SingNet BroadBand |
SingTel Mobile & SingTel Fixed Line |
Waived |
| SingTel Mobile |
SingNet BroadBand & SingTel Fixed Line |
Waived |
| SingTel Fixed Line |
SingTel Mobile & SingNet BroadBand |
Waived |
|
| Is
there any termination penalty for pre-mature termination of
price plan? What will be the penalty for termination price
plan when there is an existing equipment contract? |
Yes, there will be pre-mature termination penalty if you
terminate your mio Plan before your contract ends. You will
be charged the mio Plan termination fee and termination fee(s)
tied to any existing contract(s) for the terminated services.
Please refer to table below for the termination fees.
Services terminated Mobile with iPhone (iTwo Value Plan and above)
| Service(s) Terminated |
Service(s) Retained |
Termination Charges |
| All 3 services |
NIL |
$1,305.40 |
| SingTel Fixed Line & SingTel Mobile |
SingNet BroadBand |
$984.40 |
| SingTel Mobile & SingNet BroadBand |
SingTel Fixed Line |
$1,177.00 |
| SingTel Fixed Line & SingNet BroadBand |
SingTel Mobile |
$449.40 |
| SingNet BroadBand |
SingTel Fixed Line & SingTel Mobile |
$321.00 |
| SingTel Mobile |
SingTel Fixed Line & SingNet BroadBand |
$856.00 |
| SingTel Fixed Line |
SingTel Mobile & SingNet BroadBand |
$128.40 |
Services terminated Mobile with iPhone (iOne Plus Plan) and non-iPhones
| Service(s) Terminated |
Service(s) Retained |
Termination Charges |
| All 3 services |
NIL |
$984.40 |
| SingTel Fixed Line & SingTel Mobile |
SingNet BroadBand |
$663.40 |
| SingTel Mobile & SingNet BroadBand |
SingTel Fixed Line |
$856.00 |
| SingTel Fixed Line & SingNet BroadBand |
SingTel Mobile |
$449.40 |
| SingNet BroadBand |
SingTel Fixed Line & SingTel Mobile |
$321.00 |
| SingTel Mobile |
SingTel Fixed Line & SingNet BroadBand |
$535.00 |
| SingTel Fixed Line |
SingTel Mobile & SingNet BroadBand |
$128.40 |
mio Plan Termination Charges
| Termination Charges |
Fixed Line |
BroadBand |
Mobile |
| |
|
|
Mobile with iPhone (iTwo Value plan and above) |
Mobile with iPhone (iOne Plus Plan) and non-iPhones |
| For 24 mths contract |
$128.40 |
$321 |
$856 |
$535 |
Actual Charges will be calculated based on the following formula:
(Termination Charges of individual Services ÷ Contract Period) x
Number of Remaining Months of the Contract Period (including the month in which termination occurs)
For customers who have taken a mio Plan Premium Top-Up Option, the termination
charges should be calculated in the following manner:
(mio Plan termination charges) +
(Number of remaining months in contract including the month in which termination occurs x Premium Top-Up Amount)
|
| What
is the penalty if my mobile line is termination due to loss? |
| Temporary disconnect due to loss of mobile phone is not
subjected to penalty. Your mobile line will not be terminated
and you will continue with your mio Plan subscription. |
| What
happen if I wish to terminate one of the services before my
contract with SingTel ends? Will I still enjoy mio Plan bundled
price plan? |
| You will no longer enjoy the mio Plan because you terminate
one of the services in the mio Plan. Your remaining service
will be changed to the prevailing ATL promotional price. |
| If
I terminate my principal mobile line and leave my supplementary
line with mio Plan, will there be penalty for this? Will I
still enjoy mio Plan bundled price plan? |
| If you terminate your principle mobile line in the mio Plan,
you will no longer enjoy the bundled price and the remaining
services will be changed to default list rates.
You will also be charged the mio termination charges. Your
supplementary line will also not enjoy the special rates. |
G. TOS (Suspension) |
| I
have subscribed to mio Plan. Can I suspend (TOS) my service? |
| Yes. You are allowed to TOS your mio Plan service. TOS charges
apply. |
| What
are the charges if I TOS my mio Plan? |
| TOS Services |
SingTel Fixed Line |
SingTel Mobile |
SingNet BroadBand |
| Single Service Charges |
Monthly Subscription still applies |
| All 3 products |
$40 |
|
| Can
I TOS only my Mobile line instead of the entire mio Plan? |
| Yes, you can choose to TOS one or two services under mio
Plan. But the monthly subscription still applies. |
| Where
can I do my TOS of mio Plan service? |
| You can call our Customer service number at 1626, call mio
Hotline at 1688 or walk in to any hello! Stores for
TOS of service. |
H. Change of Plans (mio Plan) |
| Where
can I change my plan? |
| Change of plan can be done at any hello! Stores and Teleshop.
Alternatively, you can call our customer service number at
1626 or our mio Plan Hotline at 1688. |
| Does
the owner of the mio Plan have to be there personally to change
the plan? |
| The owner of mio Plan has to go down personally to change
their plans. |
| Can
I change my supplementary line plan? |
| Yes. You can change your plan for supplementary line tied
to mio Plan. Admin fee and downgrading fee applies. |
| What
happen if I upgrade/downgrade within the same or between
different mio Plan groups? |
You will pay a downgrade charge, depending on your plan. If you downgrade your plan during the term of the contract, downgrade charges apply. Actual charges will be calculated based on the following formula:
(Downgrade charge รท Contract Period) x Number of Remaining Months (including the month in which termination occurs)
For mio Plan Downgrade Matrix Table, please click here.
For mio Plan with iPhone downgrade matrix table, please click here. |
| Can
I change my plan at any point of time? |
| Yes. You can change your plan for supplementary line tied
to mio Plan. Admin fee and downgrading fee applies. |
| I
have subscribed to mio Plan but after 6 months, I do not wish
to bundle my services together and wish to terminate mio Plan but I still want to keep all 3 services. Can I do that? |
| You may terminate your mio Plan but still keep all 3 services. All the 3 services will be changed to prevailing list of promotional rates. |
| When
can I change my plan to avoid any penalty? |
| If you are downgrading your current mio Plan, changing of
plan without penalty will only be available after you have
completed your mio Plan contract term of 24 months. You
can upgrade your plan without penalty anytime during your mio Plan contract term. |
| After
I change my price plan, will I be tied to an additional 24
months contract or will I continue with my current contract
period? |
| You will continue with your current contract period. |
| Do
I have to pay any admin fee when I change my plan? |
| An admin fee of $21.40 will be imposed if you change your plan. |
| When
will the change of plan take effect? |
| Depending on the service(s) you change, service activation
for SingTel Mobile plans take 1 day to be effective while service activation
for SingNet BroadBand plan may take 4-9 days to be effective. |
I. Transfer of Ownership |
| Can
I do transfer of mio Plan anytime during my contract period? |
| Yes, you can transfer you mio Plan ownership at any point
of your contract period and the transferee will continue with
the balance of the mio Plan contract period. |
| Do
I have to pay if I need to transfer my mio Plan ownership? |
| An admin fee of $21.40 applies. |
| Does
the owner of mio Plan need to be present when doing the transfer? |
| Both the Transferor and Transferee need to walk-in counter
with relevant documents (both original NRICs). |
| Where
can I do transfer of mio Plan? |
| Transfer of ownership can only be done at hello! Stores.
No call-in request will be allowed. |
| What
are the relevant documents I should bring if I want to transfer
my mio Plan ownership? |
| NRICs of both the transferor and transferee. |
| Will
there be any changes to my mio Plan after I transfer my ownership? |
No, there will be no changes to the current mio Plan after
the transfer. The transferees will continue to enjoy the same
free service provided by mio Plan at the bundled price. Eligibility
for equipment will remain and continue from the day on mio
Plan sign up. The new owner of mio Plan will be eligible for
equipment upgrade 12 months remaining mio Plan contract.  |
| Can
I transfer only the SingNet BroadBand ownership to my wife? |
| Your SingNet BroadBand subscription needs to be registered
under the same NRIC as your SingTel Fixed Line and SingTel Mobile subscriptions
in order for you to qualify for mio Plan. Transferring of
one service on mio Plan to another NRIC will be considered
as unbundling your mio Plan. You will no longer eligible for mio Plan and termination charges may apply. |
| What
happens to my supplementary mobile line(s) if I choose to
retain them after transferring my mio Plan? |
| Your mobile supplementary line(s) will be transferred to
a default pricing plan and the existing contractual period
of your supplementary mobile line(s) remain. |
© 2010 Singapore Telecommunications Ltd (CRN: 199201624D). All rights reserved.