A. Definition |
mio Plan comprises of SingTel Fixed Line, SingTel Mobile
and SingNet BroadBand services, chargeable at one fixed
monthly subscription fee.
|
B. mio Plan |
| See
details? |
| mio Plan |
mio Plan 1 |
mio Plan 2 |
mio Plan 3 |
mio Plan 4 |
| Subscription Price |
$55.80/mth
(U.P.$69.29) |
$70.93/mth
(U.P.$84.58) |
$70.93/mth
(U.P.$84.58) |
$63.80/mth
(U.P.$77.45) |
| SingTel Mobile |
iOne Plus |
iTwo Value |
iOne Plus |
iOne Plus |
| Bundle with: |
100 mins outgoing
Free Incoming Calls
500 SMS
Caller-ID |
300 mins outgoing
Free Incoming Calls
500 SMS
Caller-ID
AutoRoam |
100 mins outgoing
Free Incoming Calls
500 SMS
Caller-ID |
100 mins outgoing
Free Incoming Calls
500 SMS
Caller-ID |
| SingNet BroadBand |
3Mbps Unlimited |
3Mbps Unlimited |
10Mbps Unlimited |
8Mbps Unlimited |
| mio Voice |
- Unlimited local calls on your home
phone - Caller Alert
- Basic VAS Pack FREE for 1st 3 months ($4.28/mth applies
thereafter) |
 |
| |
mio Plan 5 |
mio Plan 6 |
mio Plan 7 |
mio Plan 8 |
Subscription
Price |
$79.08/mth
(U.P $92.73) |
$96.40/mth
(U.P $110.06) |
$96.40/mth
(U.P $110.06) |
$86.21/mth
(U.P $99.86) |
SingTel
Mobile |
iTwo Value |
iTwo Plus |
iOne Plus |
iTwo Value |
Bundle
with: |
300 mins outgoing
Free Incoming Calls
500 SMS
Caller-ID
AutoRoam |
700 mins outgoing
Free Incoming Calls
500 SMS
Caller-ID
AutoRoam |
100 mins outgoing
Free Incoming Calls
500 SMS
Caller-ID |
300 mins outgoing
Free Incoming Calls
500 SMS
Caller-ID
AutoRoam |
SingNet
BroadBand |
8Mbps Unlimited |
3Mbps Unlimited |
25Mbps Unlimited |
10Mbps Unlimited |
| mio Voice |
- Unlimited local calls on your home
phone - Caller Alert
- Basic VAS Pack FREE for 1st 3 months ($4.28/mth applies
thereafter) |
|
| |
mio Plan 9 |
mio Plan 10 |
mio Plan 11 |
mio Plan 12 |
| Subscription Price |
$104.56/mth
(U.P. $118.21) |
$111.69/mth
(U.P. $125.34) |
$111.69/mth
(U.P. $125.34) |
$137.17/ mth
(U.P. $150.82) |
| SingTel Mobile |
iTwo Plus |
iTwo Plus |
iTwo Value |
iTwo Plus |
| Bundle with: |
700 mins outgoing
Free Incoming Calls
500 SMS
Caller-ID
AutoRoam |
700 mins outgoing
Free Incoming Calls
500 SMS
Caller-ID
AutoRoam |
300 mins outgoing
Free Incoming Calls
500 SMS
Caller-ID
AutoRoam |
700 mins outgoing
Free Incoming Calls
500 SMS
Caller-ID
AutoRoam |
| SingNet BroadBand |
8Mbps Unlimited |
10Mbps Unlimited |
25Mbps Unlimited |
25Mbps Unlimited |
| mio Voice |
- Unlimited local calls on your home
phone - Caller Alert
- Basic VAS Pack FREE for 1st 3 months ($4.28/mth applies
thereafter) |
|
| |
mio Plan 13 |
mio Plan 14 |
mio Plan 15 |
mio Plan 16 |
| Subscription Price |
$198.31/ mth
(U.P. $211.96) |
$206.46/mth
(U.P. $220.11) |
$213.60/mth
(U.P. $227.25) |
$239.07/mth
(U.P. $252.72) |
| SingTel Mobile |
iThree Plus |
iThree Plus |
iThree Plus |
iThree Plus |
| Bundle with: |
2000 mins outgoing
Free Incoming Calls
2000 SMS
Caller-ID
AutoRoam
$500 voucher every 12 mths* |
2000 mins outgoing
Free Incoming Calls
2000 SMS
Caller-ID
AutoRoam
$500 voucher every 12 mths* |
2000 mins outgoing
Free Incoming Calls
2000 SMS
Caller-ID
AutoRoam
$500 voucher every 12 mths* |
2000 mins outgoing
Free Incoming Calls
2000 SMS
Caller-ID
AutoRoam
$500 voucher every 12 mths* |
| SingNet BroadBand |
3Mbps Unlimited |
8Mbps Unlimited |
10Mbps Unlimited |
25Mbps Unlimited |
| mio Voice |
- Unlimited local calls on your home
phone - Caller Alert
- Basic VAS Pack FREE for 1st 3 months ($4.28/mth applies
thereafter) |
All price stated are based on promotional prices.
Only new and re-contracting mio Plan customers are eligible for the promo price. Valid for a limited time only.
*The Free $500 handset upgrade voucher is issued once every 12 months with continuous subscription on iThree Plus and is to be used for re-contract of 2 years mio Plan contract on the specified iThree Plus line only. Terms and Conditions for usage of voucher apply. |
C. Eligibility
|
| Who
is eligible for mio Plan? |
mio Plan is open to all new and existing SingTel NRIC-registered
customers with less than 12 months balance contract period
for SingTel Fixed Line, SingTel Mobile and SingNet BroadBand
services.
Customers with existing SingTel Fixed Line, SingTel Mobile
and SingNet BroadBand registered under their NRIC are encouraged
to sign up for mio Plan to enjoy bundle savings from mio Plan.
|
| If
I am a SingNet Dial-Up customer, can I take up mio Plan? |
| Yes. However, you have to upgrade your current SingNet Dial-Up
account to a SingNet BroadBand account which is part of the mio Plan. |
| Are
corporate managed account and CIS customers eligible? |
a. mio Plan is not offered to BRN customers. For
SME, they will have to sign up for the national promo
under their own NRIC to be eligible for mio Plan.
b. CIS customers will not be eligible for mio Plan.
If they wish to apply for mio Plan, they will need to
transfer their accounts to be under their own NRIC.
|
| I
am neither Singaporean nor permanent resident. Can I sign up for mio Plan and do I need to pay any deposits? |
Yes, you can sign up for mio Plan. A foreign deposit may be required if you are holding a Work Permit, Dependence Pass, Student Pass or Social Visit Pass. Employment Pass or S Pass holders are not required to pay a foreign deposit. Please refer to Foreign Deposit table below:
| No. of existing services with SingTel |
Foreign deposit already collected (Before mio Plan) |
No. of existing services migrating to mio Plan |
No. of new services (with mio Plan) |
Additional foreign deposit required |
| 0 |
$0 |
0 |
3 |
$400 |
| 1 |
$200 |
1 |
2 |
$200 |
| 1 |
$200 |
0 |
3 |
$400 |
| 2 |
$400 |
2 |
1 |
$0 |
| 2 |
$400 |
0 |
3 |
$400 |
| 2 |
$400 |
1 |
2 |
$200 |
For mobile application, other deposits may be required in accordance to SingTel credit policies. This is applicable for all Singaporeans, Permanent Residents and foreigners holding an Employment Pass or S Pass. Please refer to table below:
| SingTel Mobile line |
Deposit already collected
(Before mio Plan) |
SingTel Mobile line migrating to mio Plan |
Additional deposit required |
| 0 |
$0 |
N.A. |
$200 |
| 1 |
$200 |
Yes |
$0 |
| 1 |
$200 |
No |
$200 |
|
| I
am an existing SingTel Mobile and SingNet customer. Can I
change my existing plans to mio Plan? |
| Yes, as long as the remaining services have less than 12
months remaining contract, and you will have to sign up for
a SingTel Fixed Line. |
| My
SingTel Mobile line is under my name, however SingTel Fixed Line and
SingNet BroadBand are under my father’s. Can I convert
them to mio Plan? |
To be eligible for mio Plan, you will need to have all 3
services under your NRIC. In addition, you will need to meet
the eligibility criteria. There are a couple of options for
you to convert your existing services to mio Plan:
a. Your father can sign up a new SingTel Mobile
line under his name to qualify for mio Plan. He can then
nominate your mobile line as a Supplementary Mobile Line
so that you can enjoy the mio Plan supplementary line
discount.
b. You may like to transfer the ownership of your
current mobile line to be under your father’s name
so that he can sign up for a mio Plan.
c. You can transfer ownership of the SingTel Fixed Line
and SingNet BroadBand under your father’s name to
be under your name so that you can sign up mio Plan.
|
| I
have both SingTel Fixed Line and SingNet BroadBand subscription but
my mobile subscription is registered under my company’s
name. Am I eligible for mio Plan? |
| Your mobile subscription needs to be registered under the
same NRIC as your SingTel Fixed Line and SingNet BroadBand subscriptions.
Therefore, you will need to transfer your company’s
mobile line to your NRIC. |
| I
have a SingTel Fixed Line, a SingTel Mobile line and a SingNet BroadBand
line. My current broadband subscription speed is 25Mbps. Am
I eligible for mio Plan? Will there be downgrading penalty? |
| Yes, you are eligible for mio Plan, as long as you have
less than 12 months remaining contract on your SingTel Mobile,
SingNet BroadBand and SingTel Fixed Line services. The downgrade penalty
of your existing SingTel services will be waived for launch
till further notice. |
| I
am below 21 and currently have a SingTel Mobile line under
my name. Am I eligible to sign up for mio Plan? |
| You are eligible to sign up for ONE mio Plan if you are
18 years old and above but below 21 and you need to subscribe
to SingNet BroadBand and SingTel Fixed Line under your NRIC to be
eligible for mio Plan. However, your mobile line in mio Plan will not be allowed to make international calls. |
| I
am 21 years old and above. How many mio Plan/(s) can I take
up? |
| Each NRIC subscriber who is 21 years and above is allowed
to take up to 4 mio Plan. Terms and conditions for each service
apply. |
| I
am below 18 and currently have a SingTel Mobile line under
my name. Am I eligible to sign up for mio Plan? |
| You are not eligible to sign up, as the minimum age to sign
up for mio Plan is 18 years. |
D. Sign-Up |
| Where
can I sign up mio Plan? |
| You can sign up for mio Plan at any hello! Stores, Teleshop,
SingTel Exclusive Retailers and via mio Hotline (1800 555
6000). Hotline operating hours: Monday to Saturday, 8.00am to
6.00pm |
| Can
I sign up for mio Plan without engaging any contract? |
No, you need to sign a minimum of 24 months contract with
SingTel in order to be eligible to take up mio Plan. However,
at the end of your 24 months contract, you may:
• Choose to re-contract the mio Plan price plan
for another 24 months
• Continue with the mio Plan on a month-to-month
basis in accordance with the agreement.
|
| I
understand that my SingTel Mobile/SingNet BroadBand line is currently
on a promotional rate. Will I be eligible for further discount
on my mio Plan? |
| mio Plan is offered at a special rate and there will be
no further promotion on the packages. You can choose to continue
with your existing promotional SingTel Mobile/SingNet BroadBand line
or to take up mio Plan price plans. |
| Can
I take up mio Plan and do upgrade for both SingTel Mobile and SingNet BroadBand services? |
| Yes, you can upgrade both SingTel Mobile and SingNet BroadBand services
in your existing mio Plan. |
| Do I have to purchase a handset when I sign up for mio Plan? |
| Yes, you have to purchase the handset when you sign up for mio Plan. |
| Are
there any special handset offers with this mio Plan? |
| Yes. You are able to get a CI2 handset price even when you
have a minimum 12 months balance contract for your existing
mobile line. |
| When
I sign up for mio Plan, am I entitled to any premiums? |
| Yes, you will be entitled the mobile handset at CI2 price
and a FREE mio Box. |
| How
long can I enjoy the free VAS/s? |
| You will enjoy the free VAS/s bundled with your mio Plan as long as you are still subscribed to mio Plan. However,
if there are other VAS/s you wish to subscribe, you can apply
for the additional VAS/s during application. |
| What
kind of benefits will I get if I sign up for a supplementary
mobile line under my mio Plan? |
You can immediately enjoy a supplementary line discount
upon tying a mobile line with a mio Plan. Please refer to
charges and discounts for supplementary line.
| Price Plan |
Discount |
National Promo
(with GST) |
Discounted Price
(with GST) |
| iOne Value |
10% |
$20.33 |
$18.30 |
| iOne Plus |
10% |
$25.68 |
$23.11 |
| iTwo Value |
10% |
$48.15 |
$42.53 |
| iTwo Plus |
10% |
$82.93 |
$74.64 |
| Classic |
4th year Tenure Loyalty Discount |
$29.96 |
$21.40 |
| Premium700 |
4th year Tenure Loyalty Discount |
$94.16 |
$82.93 |
| Premium1500 |
4th year Tenure Loyalty Discount |
$201.16 |
$173.88 |
Supplementary line discount is - 50% off list price on Classic, Premium700 and Premium1500 price plans, and 10% off national promo price on iOne and iTwo price plans. |
| How do I read my new mio Plan bill statement? |
 Guide to your mio Plan bill
Let us guide you through a sample of a mio Plan bill.
Jane Lim had existing mobile (3G iOne Value), broadband (1500Kbps unlimited) and fixed line services with SingTel.
On 24 January 2007, she signed up for mio Plan and upgraded her mobile line to 3G iTwo Value, and broadband to 3Mbps. She also replaced her fixed line service with mio Voice, retaining her existing fixed line number. Jane received her bill after all her mio Plan services were provided on 8 February 2007.
Guide to bill before the start of mio Plan
You may receive a bill in the period during which your application is being processed.
For example, Jane signed up for a mio Plan on 24 January 2007. As mio services are provided progressively, she may receive a bill during the transition period. Her mio Plan subscription will start when all the mio services are fully activated on 8 February 2007.
 |
E. Configuration |
| How do I configure my mio Box/2Wire 2700HGV? |
Quick Installation Guide for my mio Box/2Wire 2700HGV User Guide for my mio Box/2Wire 2700HGV
 |
F. Termination |
| My 3 services in mio Plan has not been activated and I would like to terminate my application now. But I want to retain my SingTel Mobile line. Do I need to pay any cancellation charges? |
Yes, cancellation charges are applicable. Please refer to table below for details.
| Application at hello! Stores / SingTel Exclusive Retailers and mobile phone has been taken. |
| Service(s) Cancelled |
Service(s) Retained |
Cancellation Charges |
| All 3 Services |
NIL |
$450 |
| SingTel Mobile & SingTel Fixed Line |
SingNet BroadBand |
$450 |
| SingTel Mobile & SingNet BroadBand |
SingTel Fixed Line |
$450 |
| SingNet BroadBand & SingTel Fixed Line |
SingTel Mobile |
$200 |
| SingNet BroadBand |
SingTel Mobile & SingTel Fixed Line |
Waived |
| SingTel Mobile |
SingNet BroadBand & SingTel Fixed Line |
$250 |
| SingTel Fixed Line |
SingTel Mobile & SingNet BroadBand |
Waived |
| Application via hotline / online & have not taken any mobile phone yet. |
| Service(s) Cancelled |
Service(s) Retained |
Cancellation Charges |
| All 3 Services |
NIL |
$200 |
| SingTel Mobile & SingTel Fixed Line |
SingNet BroadBand |
$200 |
| SingTel Mobile & SingNet BroadBand |
SingTel Fixed Line |
$200 |
| SingNet BroadBand & SingTel Fixed Line |
SingTel Mobile |
$200 |
| SingNet BroadBand |
SingTel Mobile & SingTel Fixed Line |
Waived |
| SingTel Mobile |
SingNet BroadBand & SingTel Fixed Line |
Waived |
| SingTel Fixed Line |
SingTel Mobile & SingNet BroadBand |
Waived |
|
| Is
there any termination penalty for pre-mature termination of
price plan? What will be the penalty for termination price
plan when there is an existing equipment contract? |
Yes, there will be pre-mature termination penalty if you
terminate your mio Plan before your contract ends. You will
be charged the mio Plan termination fee and termination fee(s)
tied to any existing contract(s) for the terminated services.
Please refer to table below for the termination fees.
| Service(s) Terminated |
Service(s) Retained |
Termination Charges |
| All 3 services |
NIL |
$800 |
| SingTel Fixed Line & SingTel Mobile |
SingNet BroadBand |
$550 |
| SingTel Mobile & SingNet BroadBand |
SingTel Fixed Line |
$700 |
| SingTel Fixed Line & SingNet BroadBand |
SingTel Mobile |
$350 |
| SingNet BroadBand |
SingTel Fixed Line & SingTel Mobile |
$250 |
| SingTel Mobile |
SingTel Fixed Line & SingNet BroadBand |
$450 |
| SingTel Fixed Line |
SingTel Mobile & SingNet BroadBand |
$100 |
SingNet BroadBand & SingTel Mobile Termination Charges
| Service(s) Terminated |
Termination Charges |
| SingNet BroadBand |
No of remaining months x monthly prevailing rates |
| SingTel Mobile |
$450 |
|
| What
is the penalty if my mobile line is termination due to loss? |
| Temporary disconnect due to loss of mobile phone is not
subjected to penalty. Your mobile line will not be terminated
and you will continue with your mio Plan subscription. |
| What
happen if I wish to terminate one of the services before my
contract with SingTel ends? Will I still enjoy mio Plan bundled
price plan? |
| You will no longer enjoy the mio Plan because you terminate
one of the services in the mio Plan. Your remaining service
will be changed to the prevailing ATL promotional price. |
| If
I terminate my principal mobile line and leave my supplementary
line with mio Plan, will there be penalty for this? Will I
still enjoy mio Plan bundled price plan? |
| If you terminate your principle mobile line in the mio Plan,
you will no longer enjoy the bundled price and the remaining
services will be changed to prevailing ATL promotional rate.
You will also be charged the mio termination charges. Your
supplementary line will also not enjoy the special rates. |
G. TOS (Suspension) |
| I
have subscribed to mio Plan. Can I suspend (TOS) my service? |
| Yes. You are allowed to TOS your mio Plan service. TOS charges
apply. |
| What
are the charges if I TOS my mio Plan? |
| TOS Services |
SingTel Fixed Line |
SingTel Mobile |
SingNet BroadBand |
| Single Service Charges |
Monthly Subscription still applies |
| All 3 products |
$40 |
|
| Can
I TOS only my Mobile line instead of the entire mio Plan? |
| Yes, you can choose to TOS one or two services under mio
Plan. But the monthly subscription still applies. |
| Where
can I do my TOS of mio Plan service? |
| You can call our Customer service number at 1626, call mio
Hotline at 1800 555 6000 or walk in to any hello! Stores for
TOS of service. |
H. Change of Plans (mio Plan) |
| Where
can I change my plan? |
| Change of plan can be done at any hello! Stores and Teleshop.
Alternatively, you can call our customer service number at
1626 or our mio Plan Hotline at 1800 555 6000. |
| Does
the owner of the mio Plan have to be there personally to change
the plan? |
| The owner of mio Plan has to go down personally to change
their plans. |
| Can
I change my supplementary line plan? |
| Yes. You can change your plan for supplementary line tied
to mio Plan. Admin fee and downgrading fee applies. |
| What
happen if I upgrade/downgrade within the same or between
different mio Plan groups? |
Downgrading fee applies. Please refer to Table 10 as follows:
| |
TO |
| mio Plan 1 |
mio Plan 2 |
mio Plan 3 |
mio Plan 4 |
mio Plan 5 |
mio
Plan 6 |
mio
Plan 7 |
mio
Plan 8 |
mio
Plan 9 |
mio
Plan 10 |
mio
Plan 11 |
mio
Plan 12 |
mio
Plan 13 |
mio
Plan 14 |
mio
Plan 15 |
mio
Plan 16 |
| FROM |
3M |
3M |
10M |
8M |
8M |
3M |
25M |
10M |
8M |
10M |
25M |
25M |
3M |
8M |
10M |
25M |
| iOne Plus |
iTwo Value |
iOne Plus |
iOne Plus |
iTwo Value |
iTwo Plus |
iOne Plus |
iTwo Value |
iTwo Plus |
iTwo Plus |
iTwo Value |
iTwo Plus |
iThree Plus |
iThree Plus |
iThree Plus |
iThree Plus |
| $55.80 |
$70.93 |
$70.93 |
$63.80 |
$79.08 |
$96.04 |
$96.04 |
$86.21 |
$104.56 |
$111.69 |
$111.69 |
$137.17 |
$198.31 |
$206.46 |
$213.60 |
$239.07 |
Ranking within group
(highest to lowest) |
4 |
2 |
2 |
3 |
1 |
2 |
2 |
3 |
1 |
6 |
6 |
5 |
4 |
3 |
2 |
1 |
| LOW |
mio Plan 1 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| mio Plan 2 |
$300 |
|
|
$300 |
|
|
|
|
|
|
|
|
|
|
|
|
| mio Plan 3 |
$300 |
|
|
$300 |
|
|
|
|
|
|
|
|
|
|
|
|
| mio Plan 4 |
$300 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| mio Plan 5 |
$300 |
$300 |
$300 |
$300 |
|
|
|
|
|
|
|
|
|
|
|
|
| MID |
mio Plan 6 |
$420 |
$420 |
$420 |
$420 |
$420 |
|
$300 |
|
|
|
|
|
|
|
|
|
| mio Plan 7 |
$420 |
$420 |
$420 |
$420 |
$420 |
$420 |
|
$300 |
|
|
|
|
|
|
|
|
| mio Plan 8 |
$420 |
$420 |
$420 |
$420 |
$420 |
|
|
|
|
|
|
|
|
|
|
|
| mio Plan 9 |
$420 |
$420 |
$420 |
$420 |
$420 |
$300 |
$300 |
$300 |
|
|
|
|
|
|
|
|
| HIGH |
mio Plan 10 |
$700 |
$700 |
$700 |
$700 |
$700 |
$420 |
$420 |
$420 |
$420 |
|
|
|
|
|
|
|
| mio Plan 11 |
$700 |
$700 |
$700 |
$700 |
$700 |
$420 |
$420 |
$420 |
$420 |
|
|
|
|
|
|
|
| mio Plan 12 |
$700 |
$700 |
$700 |
$700 |
$700 |
$420 |
$420 |
$420 |
$420 |
$300 |
$300 |
|
|
|
|
|
| mio Plan 13 |
$700 |
$700 |
$700 |
$700 |
$700 |
$420 |
$420 |
$420 |
$420 |
$300 |
$300 |
$300 |
|
|
|
|
| mio Plan 14 |
$700 |
$700 |
$700 |
$700 |
$700 |
$420 |
$420 |
$420 |
$420 |
$300 |
$300 |
$300 |
$300 |
|
|
|
| mio Plan 15 |
$700 |
$700 |
$700 |
$700 |
$700 |
$420 |
$420 |
$420 |
$420 |
$300 |
$300 |
$300 |
$300 |
$300 |
|
|
| mio Plan 16 |
$700 |
$700 |
$700 |
$700 |
$700 |
$420 |
$420 |
$420 |
$420 |
$300 |
$300 |
$300 |
$300 |
$300 |
$300 |
|
|
| Can
I change my plan at any point of time? |
| Yes. You can change your plan for supplementary line tied
to mio Plan. Admin fee and downgrading fee applies. |
| I
have subscribed to mio Plan but after 6 months, I do not wish
to bundle my services together and wish to terminate mio Plan but I still want to keep all 3 services. Can I do that? |
| You may terminate your mio Plan but still keep all 3 services. All the 3 services will be changed to prevailing list of promotional rates. |
| When
can I change my plan to avoid any penalty? |
| If you are downgrading your current mio Plan, changing of
plan without penalty will only be available after you have
completed your mio Plan contract term of 24/30 months. You
can upgrade your plan without penalty anytime during your mio Plan contract term. |
| After
I change my price plan, will I be tied to an additional 24
months contract or will I continue with my current contract
period? |
| You will continue with your current contract period. |
| Do
I have to pay any admin fee when I change my plan? |
| An admin fee of $21.40 will be imposed if you change your plan. |
| When
will the change of plan take effect? |
| Depending on the service(s) you change, service activation
for SingTel Mobile plans take 1 day to be effective while service activation
for SingNet BroadBand plan may take 4-9 days to be effective. |
I. Transfer of Ownership |
| Can
I do transfer of mio Plan anytime during my contract period? |
| Yes, you can transfer you mio Plan ownership at any point
of your contract period and the transferee will continue with
the balance of the mio Plan contract period. |
| Do
I have to pay if I need to transfer my mio Plan ownership? |
| An admin fee of $21.40 applies. |
| Does
the owner of mio Plan need to be present when doing the transfer? |
| Both the Transferor and Transferee need to walk-in counter
with relevant documents (both original NRICs). |
| Where
can I do transfer of mio Plan? |
| Transfer of ownership can only be done at hello! Stores.
No call-in request will be allowed. |
| What
are the relevant documents I should bring if I want to transfer
my mio Plan ownership? |
| NRICs of both the transferor and transferee. |
| Will
there be any changes to my mio Plan after I transfer my ownership? |
No, there will be no changes to the current mio Plan after
the transfer. The transferees will continue to enjoy the same
free service provided by mio Plan at the bundled price. Eligibility
for equipment will remain and continue from the day on mio
Plan sign up. The new owner of mio Plan will be eligible for
equipment upgrade 12 months remaining mio Plan contract.  |
| Can
I transfer only the SingNet BroadBand ownership to my wife? |
| Your SingNet BroadBand subscription needs to be registered
under the same NRIC as your SingTel Fixed Line and SingTel Mobile subscriptions
in order for you to qualify for mio Plan. Transferring of
one service on mio Plan to another NRIC will be considered
as unbundling your mio Plan. You will no longer eligible for mio Plan and termination charges may apply. |
| What
happens to my supplementary mobile line(s) if I choose to
retain them after transferring my mio Plan? |
| Your mobile supplementary line(s) will be transferred to
a default pricing plan and the existing contractual period
of your supplementary mobile line(s) remain. |
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