mio Voice is SingTel’s new digital voice service offered which allows customers to make unlimited local calls at home.

To enjoy mio Voice, you must have:

1. mio Voice
2. mio Box (Home Gateway Modem)
3. Any telephone set - Corded or DECT*

*DECT - Digital Enhanced Cordless Telecommunications is an ETSI (European Telecommunications Standards Institute) standard set for digital portable phones. It does not have cross-line issues like analogue cordless telephones.
 

SingTel Fixed Line is an analogue voice service that is offered currently and used by all customers locally. Currently, SingTel Fixed Line customers are charged monthly for traffic usage in addition to a quarterly subscription fee; whereas mio Voice customers will be able to make unlimited local calls at a fixed monthly subscription fee.

Customers can choose to sign up for SingTel Fixed Line service in addition to mio Voice. If mio Box is not working due to power failure, customers can still make analog calls via the SingTel Fixed Line.

With mio Voice, you can make unlimited local calls to any fixed or mobile telephone line from SingTel or other operators such as MobileOne and StarHub. IDD calls will be charged as per existing rate. Currently, there are no special discounts for IDD calls.

Customers who wish to use StarHub’s IDD service and MobileOne’s IDD service must first registered with them.

In general, most of the services which are available on your existing SingTel Fixed Line are available with the new mio Voice.

Yes.

We have studied the trends of our comprehensive range of Value-Added Services for our existing SingTel Fixed Line service and have offered the following for the new mio Voice at point of service launch:

A) Basic VAS Pack at $4.28/mth:
• Caller-ID
• Call Waiting
• Call Forward
• 3-Way Calling


B) Ala-carte Individual VAS/s at $2.14/mth each:
• Caller-ID
• Call Waiting
• Call Forward
• 3-Way Calling
• Do-Not-Disturb
• **Voice Mail
• Caller Non-ID
• Phone Lock


C) Number Retention - FREE


D) **Caller Alert – FREE to all mio Plan customers (unless opt out)
**VoiceMail & Caller Alert cannot inter-work together. E.g. if mio Voice customers choose to sign up VoiceMail service, Caller Alert will not be provided.

Yes, you can retain your existing SingTel Fixed Line number onto your new mio Voice. However, please note that there may be a maximum of 1 day service disruption before your new mio Voice is ready for use.

In addition, if you decide to keep your SingTel Fixed Line Service, you will be given a new Fixed Line number. Your new SingTel Fixed Line number cannot be the same number as the one which you port over to the mio Voice.

Yes you can. If you request for a new mio Voice number, you can select numbers from mio Voice number ranges.

In addition, if you choose to retain your existing SingTel Fixed Line, you can retain your SingTel Fixed Line number provided that you do not request for number port to mio Voice.

Yes. To retain your existing SingTel Fixed Line number, you need to subscribe for our Number Retention Service which is offered to all customers for free.

Number Retention is a service which allows you to keep your existing SingTel Fixed Line number when you switch to SingTel's new mio Voice service.

Your bill will be sent to you at the end of each month. Depending on your request, there may be one-time charges incurred at point of sign up (e.g. connection charge, on-site service charge) or installation (Wiring charge, material charge etc.).

If you are SingTel’s mio Plan customer, you will enjoy free subscription of mio Voice.

Yes. Incoming overseas calls are free. Whereas outgoing overseas calls will be charged are the same as existing rates.

No, SingTel’s mio Voice is currently only available to residential customers.

At this current moment, SingTel’s new mio Voice service is only available to residential customers.

In general, most IDA certified telephone sets should work with mio Voice. For a list of recommended phone sets, please click here.

No.

We strongly recommend that you keep your current SingTel Fixed Line service to work with your home security alarm system. It is not recommended to connect your current alarm system to work with mio Voice service. Nevertheless, you can subscribe to mio Voice service separately to enjoy the unlimited local calls.

No.

No, you cannot make any outgoing or receive incoming calls in the event of a power failure. You may like to fall back on your mobile phone when this occurs.

Yes, you can do the above concurrently using mio Box.

Our system network is built to support both voice & Internet data traffic simultaneously. The service quality of both services should not be affected under normal conditions.

Yes, mio Voice support answering machines. However, we would recommend you refer to your equipment vendor for more information.
Alternatively, you can subscribe to our VoiceMail service. For more information, please call our Hotline @ 1800 555 6000.

mio Voice should work with most fax machines. For optimum results, do ensure your fax is not more than 20 pages. Please consult your fax machine vendor, if you need any assistance on hardware configurations or compatibility information of your fax machine. Local fax calls are free; however, should the fax call be made to an overseas number, the usual IDD charge will apply.

No.

No.

No.

No. There are no additional charges if you port your current number to mio Voice.

The charges are different as they are two different services. mio Voice is a digital voice service which works via mio Box over broadband and offers you unlimited local calls at a fixed monthly subscription, whereas the SingTel Fixed Line is a traditional analogue voice service that works independently without the need of any modems or power supply.

No. You can enjoy unlimited local calls at 1 fixed monthly subscription fee. IDD rates are billed for overseas calls as per current practice.

You’ll lose your existing dial-up email account. We strongly encourage you to take up a SingNet BroadBand 1Mbps Unlimited Plan and enjoy 33% savings off your mio Voice subscription. If you take up mio Plan, you will enjoy great savings and unlimited local fixed line calls!

mymio Broadband is a free 256kbps broadband service offered to non-broadband users with 1^st 50MB volume free. Subsequent usage will be charged @ 16.05cents per MB.

Calls made using mio Voice will not incur any broadband Internet usage.

Yes, you may apply for 1900 Fixed Barring which bars outgoing audio calls (1900) from the mio Voice line permanently.

First time activation is non-chargeable. Subsequent requests for re-barring of the line will incur a one-time charge of $53.50.

The minimum subscription period for the main mio Voice and supplementary mio Voice is 3 months.

You will need to produce the necessary documents like your NRIC, work permit and passport for verification.

You may go to any hello! Stores or selected SingTel Exclusive Retailers to apply.

Under normal circumstances, it’ll be activated take 4 working days. However, due to the service line condition or location, it may take about 1 month or longer for the Service to be activated.

Yes, however there will be a cancellation charge at $21.40 before activation. This is to cover work that has already been carried out before your activation has taken place.

Early Termination Charge applies if termination is within the contractual period.

Yes, you will need to keep mio Box powered on at all times. mio Voice will not work if you switch it off or when there is a power failure.

No, mio Box does not have standby power back-up. You will not be able to receive incoming and make outgoing calls in the event of a power failure.

For customers who are concerned about power-related disruptions, you may want to consider installing a back-up power option such as Uninterruptible Power Supply (UPS) unit. The UPS unit will provide back-up power in the event of power failure, thus ensuring that there will be no service disruption for mio Voice.

Nevertheless, you can still make calls using your mobile phones in the event of a power failure.

Please do a check on the following areas:
The phone is connected to the blue and red voice ports via RJ11. If you have subscribed for 1 mio Voice service, it should be plugged onto the red port. If you have signed up for a secondary line, it should be plugged onto the blue port. Ensure the mio Box is powered on i.e. the indicator should be green.

When you power up the mio Box, all the LED lights should start to blink one after the other. In its operationally ready state, the lights would turn solid green. Then plug your home phone into the telephone jack at the back panel of the mio Box, you should hear a dial tone after a short while. You can start making outgoing and receiving incoming calls once you hear the dial tone.

Please report the loss immediately to our Customer Service Hotline @ 1800 555 6000. This is important as you are liable for any call charges incurred until you report the loss to us.

mio Box is a low-power device, so it consumes very minimal electricity. Typical power consumption is below 13 watts, which will cost less than $2 per month (estimation calculated from SP Services).

Upon signing up to mio Voice, a SingTel installer will go to your house to do all necessary setup, configuration and installation. You do not need to do any installation yourself.

Installer will set up your existing services e.g. SingNet BroadBand etc on the mio Box. The installer will then configure the mio Voice number and System ID in mio Box.

A customer who signs up with 1 mio Voice will typically have the following setup:

Note:
If you are an existing SingNet customer, please have your SingNet BroadBand UserID and Password ready when the Technician comes to your home.

Estimated Set-up Requirements:
This is a guide only. Our technicians will confirm your exact needs but you may need additional wiring in these circumstances

1. mio Box requires a phone socket and power point. If there is not a phone socket near your powerpoint, you may require phone socket wiring. Our technicians can help with phone socket wiring

Should you need additional wiring, the estimated cost is as below:
Phone socket wiring, cost per socket (one time cost) $53.50

The installer will help you connect your mio box to your devices based on the colour coded ports at the back of mio box.

Colour Coded Ports

Top Grey Port	:	Connect via Phone Cable to phone socket
Yellow Ports	:	Connect via Ethernet Cables to your PC
Blue Port	:	Connect via USB Cable to your PC
Bottom Grey Port	:	Connect via Phone Cable to your mio voice home phone

Please call 1800 555 6000 for assistance.

Please call 1688 for assistance.

You may like to visit our website http://home.singtel.com/customer_service/cust_serv_emailus.asp to give us your feedback.