- First MHS provider with a pan-Asian footprint -
Singapore, 4 July 2001 – SingTel today rolled out EXPAN, its suite of managed hosting services (MHS), in key markets across Asia.
EXPAN will enable multinationals, application service providers and those in Internet-related businesses in Singapore and the region, to outsource their entire communications networks and web-hosting needs to SingTel.It will be available in SingTel’s Internet Data Centres (IDC) in the region.
The EXPAN suite of services include system administration and maintenance, security services, data administration, performance monitoring and fault management, problem resolution and technical support (see Annex).
SingTel has partnered technology leaders such as BMC Software, Cisco Systems, EMC, Hewlett-Packard, National Computer Systems, Oracle Corporation Singapore and Sun Microsystems, who will provide the equipment, software solutions and expertise to support the provision of these services.
SingTel will invest $500 million by 2002 to establish a network of Internet Data Centres in major cities throughout Asia. The first of these IDCs are located in Singapore, Osaka in Japan, Shatin in Hong Kong and Sydney in Australia.This will be followed by Taiwan and Korea and second IDCs in Japan (Tokyo), Hong Kong (Tsuenwan) and Australia (Sydney) by November this year. SingTel will also work with its associated companies to set up IDCs in the Philippines, Thailand and India by early 2002.There are also plans to set up data centres in China and Malaysia next year.
Experts have estimated that web-hosting revenues in Asia will grow by more than 46 per cent annually with the potential to reach US$1.8 billion in 2004.Most of this business will be dominated by the leading regional telcos as they own networks and have access to bandwidth.
“SingTel will leverage returns across its extensive telecom network by bundling web-hosting services with other telecom offerings,” said Mr Lim Chuan Poh, SingTel’s Executive Vice President (Corporate Business).“We don’t see ourselves just providing space but having the capabilities to allow companies with regional ambitions to outsource their entire network operations to us.”
Unlike other independent operators of data centres, SingTel offers distinct advantages.Its core business is the provision of total solutions, and one-stop IT and telco services.It is the only pan-Asian MHS provider with a regional footprint.SingTel’s network of overseas offices and joint ventures provide customers with in-country support and a consistent quality of service across the region.Furthermore, SingTel owns extensive and robust pan-Asian cable and satellite infrastructure, which it manages end-to-end, giving customers network diversity and easy access to bandwidth.
“SingTel has a proven track record of telco experience and reliability. IT managers can sleep easy knowing that they can outsource their entire operations to an established service provider who is committed to meeting their needs over the long term. In an increasingly volatile and changing market where players come and go, this is an assurance that our customers value,” said Mr Lim.
Benefits of SingTel’s Managed Hosting Services
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Managed Hosting Services |
How it works |
Key hosting benefits for your business |
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System Administration & Maintenance |
¨ Upgrading of Operating System, software and service patches
¨ Installation of hardware upgrading
¨ Design and implement backup and recovery strategy for the system |
¨ Improve IT manpower support
¨ Avoid equipment obsolescence
¨ Time and cost efficiency so that customers can focus on core business
¨ Professional backup and recovery services
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Security Services |
¨ Firewall security to protect data integrity from intrusion and damages
¨ Customized security requirements for every business
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¨ Protect and safeguard data integrity
¨ Ability to gain control over security issue |
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Database Administration |
¨ Assist in the changes of database and provide backup recovery maintenance
¨ Monitoring tools for data stored. Databases will be fine tuned periodically
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¨ Protect data integrity
¨ Ability to control andmaintain high performance of databases |
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Performance Monitoring and Fault Management |
¨ 24 x 7 operations to monitor availability of servers
¨ Ability to provide remote access monitoring and respond to any fault issues
¨ Round the clock troubleshooting if required |
¨ Allows customers to pre-empt and check the health of their systems, without incurring any additional manpower time and costs
¨ Proactive response to under performance of servers
¨ 24 x 7 operations for added peace of mind
¨ Factual reports to track performance
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Problem Resolution and Technical Support |
¨ Assist to identify and resolve faults occurring in hardware and software.
¨ Notification of critical faults and immediate planning of backup and recovery strategy |
¨ Reduce time and manpower costs
¨ Immediate notification for any fault occurrence
¨ Leverage on professional expertise for troubleshooting |
Features of SingTel’s Internet Data Centres
Data Centre Environment
§ Raised floors
§ 24 x 7 Air conditioning with 1+1 redundant units
§ 24 x 7 Network Operation Centre
§ Staging Area for set up and testing
Power Supply
§ 24 x 7 Commercial Power
§ 1000KVA IPS with separate battery room
§ Structured cabling system, offering 10BT, 100BT, 100BT Fast Ethernet and FDDI
§ 19’ or 23’ Equipment Rack Configuration
Security System
§ Round the clock security
§ 24 x 7 Closed circuit TV Monitoring System
§ Intruder Alarm System
§ Customer access list
§ Logged and escorted visitations
Fire Protection System
§ Fire Master 200 System (FM 200 system)
§ Pre-action sprinkler system
