Increase Email Space
Frequently Asked Questions (FAQ)
| 1. | What is my current allocated email space? |
| If you are a
SingNet dial-up or SingNet Broadband user, your default allocated email
space is 6MB. |
|
| 2. | Tell me more about the increase in Email Space. |
| All SingNet
dial-up, SingNet Broadband and SingNet business ADSL will have 20MB, 30MB
and 40Mb respectively from 1st October 2003. |
|
| 3. | How much will I need to pay? |
| No charges incurred
for this increase of the email space. This is absolutely FREE. |
|
| 4. | Any registration / procedure needed? |
| No registration
needed. Existing subscribers will be automatically be upgraded. New
subscribers will get 20MB (Dial-up) and 30MB (SingNet Broadband) |
|
| 5. | I am an existing SingNet dial-up customer; will I also get my 20MB? |
| Yes, however
existing SingNet dial-up, SingNet Broadband and SingNet. Business ADSL customers will be given the Increase email space three working days after 1st October 2003. |
|
| 6. | I have an existing Supplementary Email account, do I also get the increase email Space? |
| Yes. It will be
increased to 20MB from the existing 6MB. |
|
| 7. | I have subscribed to the Additional Email Space during your promotion previously, what will happen to my mailbox? |
| For those subs who
signed up for the Additional Email Space previously, you will be given the
20MB + the email space capacity previous signed up. Example: Previously, during the Additional Email Space Promotion, if sub signs up For additional 5MB, he will get: 6MB + 5MB = 11MB However as of 1st October 2003 onwards, he will get 20MB + 5MB = 25MB |
|
| 8. | What happens if I want to terminate my additional email space, which I signed up during the promotion? |
| Subs can fax their
termination to our SingNet Sales and Enquiry at 6535-8191. |
|
| 9. | If I want to downgrade from SingNet Broadband to SingNet Dial-up, what will happen to my email space? |
| Let’s assume that
the subscriber who subscribed to SingNet BroadBand and has a 30MB email
space which he then downgrades to Dial Up with 20MB email space, assume that
his mailbox is utilized up to 25MB now and he has not POPed his mails (i.e
still in mail server). We will allow user to keep the 25MB but he will not
be allowed to receive further emails until he POPs his emails, once that is
done he will be re-instated with 20MB.
|
|
| 10. | What is the maximum email file size I can receive within each email? |
| The maximum email
file size you can receive is 10MB for each email including message and
attachments. |