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| Overview |
1. What is hi!Friends Chatline?
hi!Friends Chatline is a community chat service that lets SingTel Prepaid customers
make new friends.
2. Who is eligible to sign-up for hi!Friends Chatline?
hi!Friends is available to all SingTel prepaid customers aged 18 and above.
3. Is registration compulsory?
hi!Friends users will be prompted to register his/her nationality and selection of language when he/she calls to the chatline. Registration will only be applicable to the 1st call.
4. How do I access hi!Friends Chatline?
Dial *93777 to access hi!Friends Chatline.
5. What are the languages supported for hi!Friends Chatline?
Currently, the supported languages are English and Chinese.
6. What are the rates for SingTel Prepaid customers to access hi!Friends Chatline?
For hi!Club members, calls will be charged at $0.20 per minute. For non hi!Club members, calls will be charged at $0.40 per min. Calls will be charged at per minute charging block.
Charges will be deducted from customer’s MAIN Account only.
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| hi!Friends Chatline SPECIFIC TERMS AND CONDITIONS |
Incorporation by Reference
In addition to:-
(a) the General Terms; and
(b) the Specific Terms;
(c) the hi!CLUB Terms;
which terms and conditions are deemed incorporated by reference, the Customer shall be bound by the following hi!Friends Chatline Specific Terms and Conditions (“hi!Friends Terms”). In the event of any conflict or inconsistency between:
(i) The General Terms and any provision of these hi!Friends Terms, such conflict or inconsistency shall be resolved in accordance with the provisions of the General Terms; or
(ii) Any provision of the Specific Terms and/or the hi!CLUB Terms and any provision of these hi!Friends Terms, these hi!Friends Terms shall prevail over the Specific Terms and/or the hi!CLUB Terms.
1. Definitions
In these hi!Friends Terms, the following words and expressions shall have the following meanings:
1.1 “hi!Friends” refers to the hiFriends Chatline service.
1.2 “hi!Club” refers to any one or all of the various groups of subscribers including but not limited to hi!Pinoy, hi!PengYou and/or hi!TongBao (as may be amended or varied by SingTel Mobile from time to time).
1.3 “hi!Club Terms” means the specific terms and conditions for the hi!Club as may be amended from time to time and which is available for inspection at [Legal: Insert url link]
1.4 “Customer” means any prepaid mobile subscriber of SingTel Mobile who uses hi!Friends.
1.5 “Main Account” refers to the account of a Customer where the expiry date of any unutilized balance is one hundred and eighty (180) days from the date of last top-up by a Customer.
1.6 “General Terms” refers to Singapore Telecommunications Limited's General Terms and Conditions of Service as may be amended from time to time and which is available for inspection at www.singtel.com.sg.
1.7 “Specific Terms” refers to Singapore Telecommunications Limited’s Specific Terms and Conditions of Service as may be amended from time to time and which is available for inspection at www.singtel.com.sg.
1.8 “SingTel Mobile” refers to Singapore Telecom Mobile Pte Ltd (CRN: 199406031E).
1.9 “SingTel Group Company” means Singapore Telecommunications Limited and each of its related corporations within the meaning given in the Companies Act of Singapore.
1.10 The headings or titles to the clauses in these hi!Friends Terms are to facilitate reference and shall not be referred to relied upon in the construction of any provision of these hi!Friends Terms.
1.11 The words and expressions used in these hi!Friends Terms that are defined in the General Terms and/or the Specific Terms and/or the hi!Club Terms but which are not defined herein, shall have the same meanings as defined in the General Terms and/or the Specific Terms and/or hi!Club Terms unless expressly defined herein or the context otherwise requires.
2. Access and Use of hi!Friends
2.1 hi!Friends is available only to SingTel Mobile prepaid mobile subscribers aged 18 years and above. SingTel Mobile shall be under no obligation to verify the age of any Customer who accesses or uses hi!Friends although SingTel Mobile may conduct such verification as and when SingTel Mobile deems it necessary. SingTel Mobile shall not be responsible in any way whatsoever in the event a person below the age of 18 years accesses or uses hi!Friends.
2.2 Customers may access hi!Friends by dialing *93777.
3. Charges
3.1 There shall be no charges for access or use of hi!Friends for the first twenty (20) seconds of each new call made to *93777.
3.2 Thereafter a sum of $0.20 shall be chargeable for each minute (or portion thereof) of every call made by Customers who are hi!Club members and a sum of $0.40 shall be chargeable for each minute (or portion thereof) of every call made by Customers who are non-hi!Club members.
3.3 All charges for use of hi!Friends shall be deducted from Customer’s Main Account.
4. Customer Obligations and Acknowledgments
4.1 Customer agrees not to use and not to allow or permit any other person to use hi!Friends to:
a) cause any threat, harassment, distress, annoyance, inconvenience or anxiety to any person whomsoever or violate or infringe any other person’s rights (including but not limited to the right of privacy), or interfere with another person’s use of hi!Friends;
b) violate any laws, policies, guidelines or regulations, including but not limited to any laws, policies, guidelines or regulations applicable to the business and operations of SingTel Mobile and/or any SingTel Group Company;
c) carry out any activities which SingTel Mobile considers to be actually or potentially injurious to other Customers or persons, or to the operation or reputation of SingTel Mobile and/or any SingTel Group Company (including but not limited to illegal activities such as solicitation and dealing in drugs or other non-permitted substances) and / or
d) do any act that may at any time be prohibited by SingTel’s Acceptable Use Policy which can be found at URL www.singtel.com.
5. Disclaimers
5.1 The Customer accepts and agrees that SingTel Mobile does not warrant that hi!Friends will be provided uninterrupted or free from errors or delays or that any identified defect or delay will be corrected and that the availability of hi!Friends is dependent on network coverage.
5.2 The Customer further acknowledges and agrees that SingTel Mobile:
a) expressly excludes any guarantee, representation, warranty, condition, term, or undertaking of any kind, express or implied, statutory or otherwise or any representations or warranties arising from usage or custom or trade or by operation of law, including (without limitation) as to the sequence, originality, correctness, completeness, accuracy, timeliness, completeness, currency, non-infringement, merchantability, or fitness for any particular purpose in relation to hi!Friends;
b) shall not be liable to the Customer for any loss, liability, costs and/or damage whatsoever (whether direct, indirect or consequential) in respect of any matter howsoever arising (whether in tort, negligence or otherwise) in connection with the provision and/or use of hi!Friends;
c) to the fullest extent permitted by law exclude all warranties, rights and remedies (including warranties implied by statue or otherwise) that the Customer would otherwise be entitled to by law; and
d) may restrict or suspend a Customer’s access to or use of hi!Friends in the event SingTel Mobile has reasonable cause to believe that the Customer’s use of hi!Friends is in breach or threatens to be in breach of these hi!Friends Terms and/or for any other reason determined by SingTel Mobile.
6. Termination
6.1 Anyone below the age of 18 years is strictly not allowed to access and/or use hi!Friends.
6.2 The Customer agrees that SingTel Mobile shall be entitled to use or disclose any information or data disclosed by the Customer in accordance with Clause 15 of the General Terms. The Customer is entitled to withdraw such consent in the procedure as prescribed by SingTel Mobile from time to time.
6.3 SingTel Mobile reserves the right to alter, modify, add to or otherwise vary these hi!Friends Terms at its sole discretion from time to time by notice to the Customer in such manner as SingTel Mobile deems appropriate. The Customer shall be bound by the terms and conditions so amended. In any event, if the Customer continues to use hi!Friends after such notice, the Customer shall be deemed to have accepted the amendments.
6.4 SingTel Mobile may terminate and/or suspend availability or access to hi!Friends in whole or in part without prior notice. Use of hi!Friends will constitute acceptance of these hi!Friends Terms and any amendments thereof.
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