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Frequently Asked Questions
1. WHAT IS SINGTEL MOBILE PREPAID SUPER SUPER HOT$128 TOP-UP CARD ABOUT?
All SingTel Mobile Prepaid customers are now able to enjoy SUPER HOT$128 Top-up promotional offers on their prepaid cards. For $28, customers get $128 worth of bundled value to be used within 50 days from the date of SUPER HOT$128 Top-up card activation.


2. WHAT IS THE BUNDLED VALUE IN SUPER HOT$128 TOP-UP OFFERS?
During this promotional period, each SUPER HOT$128 Top-up card provides customers with:
a) $100 worth of Local SMS and Local voice calls (Excluding premium calls to 100/ LDD / 1800 (not inclusive of the SingTel International Calling Card access numbers listed below in Q8)).
b) $28 worth of Global SMS and IDD calls (Inclusive of local call charges of an IDD call)
c) Free Incoming Calls on Saturdays from 8pm to Sundays 7.59am*.

*Minimum Balance of $0.01 need to be maintained in the ‘Local Talktime and SMS’ bonus account to enjoy Free Incoming Calls promotional offer.

3. WHERE WILL THE BUNDLED VALUED BE CREDITED TO IN CUSTOMER’S PREPAID ACCOUNT?
Upon each SUPER HOT$128 top-up during the promotional period, customers will receive their $128 worth of bundled value in their prepaid bonus accounts. $100 worth of usages will be credited to their ‘Local Talktime and SMS bonus account’ and $28 worth of usages will be credited to their ‘International Talktime and Global SMS bonus account’.

The amount will first be deducted from their BONUS accounts respectively depending on the type of call/SMS usage. Deduction of the amount will be made from the MAIN account when either one of the BONUS accounts reach $0 value.


4. WHO ARE ELIGIBLE TO ENJOY SUPER HOT$128 TOP-UP OFFERS?
This offer is open to all new and existing SingTel Mobile Prepaid customers that includes hi!Card, hello!Mobile Card and Kababayan Card^. Customers just need to purchase and activate the SUPER HOT$128 Top-up card.

Not applicable to special rates (i.e sms $0.05 and 019 $0.16/min) for calls terminating at Philippines Globe fixed lines and Philippines Globe Handyphone and Touch Mobile numbers. Customers will be charged for the standard rates (i.e sms $0.15 and 019 at 1st min – 34¢ and subsequent mins – 22¢/min, anytime anyday).


5. WILL UNUSED BUNDLED VALUE BE ROLLOVER AFTER THE 50 DAYS EXPIRY DATE?
Unused bundled value may be rollover if customer top-up with another SUPER HOT$128 Top-up card within 50 days from his/her last SUPER HOT$128 Top-up date. This is subjected to the maximum balance amount of the Bonus Accounts for any one SUPER HOT$128 user at any one time, which is:
a) $300 for Local Talktime and SMS Bonus Account; and
b) $84 for International Talktime and Global SMS Bonus Account.

However, if customer top-up with other SingTel Mobile Prepaid card denominations (e.g $10, $20), the SUPER HOT$128 bundled value will NOT be rollover. The top-up amount from these cards will be valid within the next 180 days from the top-up date.

6. WHAT WILL HAPPEN IF CUSTOMERS DO NOT TOP-UP WITH ANOTHER SUPER HOT$128 TOP-UP CARD AFTER THE 50 DAYS OF EXPIRY DATE?
The SUPER HOT$128 bundled value will expire automatically after 50 days from the day of activation. Customers' Prepaid mobile price plan will then be reverted back to the last price plan (before the activation of SUPER HOT$128 Top-up card) together with the Value-Added-Services. E.g If customer was a subscriber to Free Incoming Call plan before activation of SUPER HOT$128 bundle value, the Free Incoming Call subscription will be activated on the next day after SUPER HOT$128 Top-up offers expires.


7. WHAT ARE THE SERVICES/PROMOTIONS NOT APPLICABLE TO SUPER HOT$128 TOP-UP OFFERS?

* Toll-Free calls / 1800 calls (not inclusive of the SingTel International Calling Card access numbers listed in Q8).
* Content downloads
* 1XXX calls (e.g 1511 etc)
* MMS/Global MMS
* Roaming Calls/SMS
* Circuit Switch Data (CSD)
* Any other SingTel Mobile Prepaid promotional offers

Note: Customers can make the above calls if there are balances in their Main Account.


8. IS SINGTEL INTERNATIONAL CALLING CARD SERVICES APPLICABLE ON SUPER HOT$128 TOP-UP OFFERS?
Customers can access to the list of SingTel International Calling Card Services below from their SUPER HOT$128 Top-Up Card. The local airtime of 8¢ per min* will be deducted from their ‘Local Talktime and SMS BONUS account’. Their IDD charges will be deducted from the respective card service used.
Access numbers for the respective International Calling Cards services are:-

Hello Cards

ICC

World Card

Enquiry Hotline

1800 560 6060

1898

1899

1800 838 3322

1800 538 3880

1892

6668 1111

 

1800 538 4011

6668 1898

 

 

1800 535 3195

6668 1892

 

 

1800 538 0062

 

 

 

1800 538 3511

 

 

 

1800 355 5433

 

 

 

1800 538 7211

 

 

 

1800 535 3066

 

 

 

1800 533 3333

 

 

 


*The local airtime is 8¢/ mins any time except during weekdays (Mon to Fri) 8am to 7.59pm, local airtime is chargeable at 16¢ per min.


9. WHAT ARE THE LOCAL CALL AND SMS RATES WITH SUPER HOT$128 TOP-UP CARD?
The rates are:

Local calls at 8 cents per minute*
Local SMS at 5 cents per message.
Global SMS at 15 cents per message


10. HOW CAN CUSTOMERS CHECK THE BALANCES OF SUPER HOT$128 TOP-UP BUNDLED VALUE?
Customers can check on the balances by calling 9676-7777 (toll-free) and press '1', followed by '#' with their SingTel Mobile Prepaid SIM card. Alternatively, customers may check their balances via *139# even when they are roaming overseas.


11. CAN CUSTOMERS ENJOY FREE IDD OFFER ON SUPER HOT$128 TOP-UP CARD?
SingTel prepaid mobile customers on SUPER HOT$128 top-up card are able to enjoy Free IDD calls when they dial via 019 to the 11 countries (with Free IDD calls).


12. WHICH ARE THE 11 COUNTRIES WITH FREE IDD 019 RATES?

The 11 countries with Free IDD 019 rates are: -

§          India#

§          Bangladesh +

§          Brunei

§          China

§          Canada

§          Hong Kong

§          South Korea

§          Thailand

§          USA

§          Malaysia

§          Puerto Rico

Local call rate of 7¢ per min applies to calls made at all times, via v019 to all India fixed lines and mobiles codes for SingTel Prepaid Mobile hi!Card. Local call rate of first or second minute at 9¢ per min and subsequent minutes at 10¢ per min applies to calls made via v019 to India at all times with SingTel Prepaid Mobile SUPER HOT$128 Top-Up card.
   
+ A flat local call rate of 6¢ per min applies to calls made via v019 to Bangladesh at all times for SingTel Prepaid Mobile hi!Card. A flat local call rate of 8¢ per min applies to calls made via v019 to Bangladesh at all times with SingTel Prepaid Mobile SUPER HOT$128 Top-Up card.
   

13. WILL I BE CHARGED FOR LOCAL AIRTIME FOR CALLS MADE TO THESE 11 COUNTRIES?
Yes, prevailing local airtime charge of 8¢/min* still applies for the first minute and $0.008 for every subsequent 6 seconds block. This will be deductible from your ‘International Talktime & Global SMS’ bonus account balance.


14. IS THERE A MONTHLY FEE TO ENJOY FREE IDD 019 CALLS?
No, there is no monthly fee to enjoy Free IDD 019 calls to these countries.


15. DOES THIS FREE IDD RATES APPLY TO CALLS MADE VIA 001, 013?
No. These Free IDD rates are applicable for calls made via 019 only.


16. IF I MAKE CALLS TO OTHER COUNTRIES OUT OF THESE 11, CAN I STILL ENJOY THE FREE IDD 019 RATES?
No. If you make IDD 019 calls to other countries not within the 11 listed destinations, you will be charged for the international call rate plus the local airtime charge.

*The local airtime is 8¢/ mins any time except during weekdays (Mon to Fri) 8am to 7.59pm, local airtime is chargeable at 16¢ per min.