General FAQ (Frequently Asked Questions)

1. What is Global Broadband Roaming? 2. How is it different from the current Global Roaming? 3. How do I register for this service? 4. How do I check my dialer version? 5. How much is the service? 6. What are the supported wireless LAN cards? 7. Which countries are covered under SingNet Broadband Roaming? 8. How do I get the latest access number in my phonebook? 9. What is the minimum system requirement needed? 10. How do I set up my system in order to use this service? 11. What is an SSID? 12. What is the SSID for GoRemote MobileOffice / iPassConnect? 13. How do I change the SSID setting? 14. Do I need WEP to make a connection to the Broadband service? 15. How do I disable it? 16. Which number can I call if I encounter problems during roaming?     1. What is Global Broadband Roaming?   It is a new global roaming service that offers high-speed broadband connections when accessing the Internet while overseas. Subscribers can access the Internet wirelessly via "hotspots" at various locations - such as hotels, airports, convention centres and places frequented by travellers. Alternatively, a SingNet subscriber can access the Internet while overseas via wired broadband access points at selected hotels.   2. How is it different from the current Global Roaming?   The current Global Roaming offers subscribers Internet access at 56Kbps speeds via an analog modem. The new broadband roaming offers wired and wireless Internet access at 128Kbps bandwidth and above with greater convenience at selected wireless hotspot locations and hotels around the world.     3. How do I register for this service?   No registration is needed. If you are an existing SingNet dial-up or Broadband subscriber, all you need to do is to download the iPassConnect version 3.5 dialer. Click here to download your preferred client now! If you are using the older versions of iPassConnect, please download the latest client . For Wireless broadband roaming, you will need a wireless LAN card, which is Wi-Fi/IEEE 802.11b compliant or the latest laptops that come with Intel Centrino chipset. If you prefer wired broadband roaming, you will need a 10/100 Base T Ethernet port on your laptop.     4. How do I check my dialer version?   For iPassConnect Click HELP menu -> go to About iPassConnect     5. How much is the service?   The service is available to all SingNet subscribers. Users will be charged based on traffic usage and for login. Users will be billed in the month subsequent to the usage. Charges stated below exclude Singapore Goods and Services Tax (GST). Charges are as follows: iPass Login Charges * S$5 for unlimited login / month Traffic Charges (Wired and Wireless Broadband) S$0.50/min *regardless of 56kbps or broadband roaming logins #. # Login charge applies on the month when iPass Global Roaming is used.     6. What are the supported wireless LAN cards?   For iPassConnect use when overseas, please click here.     7. Which countries are covered under SingNet Broadband Roaming?   For iPass, please click here to look for the list of access points.     8. How do I get the latest access number in my phonebook?   For iPassConnect version 3.5 There are two ways of updating the phonebook. To update automatically: From the iPassConnect menu bar, select Options > Settings. Select Automatically update phonebook and click OK. There are two options for updating your phonebook manually: If you prefer to update your phonebook manually, From the Connection Status Dialog (seen as you connect), click Info > Update Phonebook. Or If your phonebook is so out of date you cannot connect to the Internet with iPassConnect to perform a phonebook update, open Options > Update Phonebook. This method works only when you already have a connection to the Internet through some device other than your modem (i.e. via LAN access). 9. What is the minimum system requirement needed?   Mode of access iPass Wireless Microsoft 2000 Service Pack 4 or later, Windows XP Home or Professional Service Pack 1 or later. Wired Microsoft 2000 Service Pack 4 or later, Windows XP Home or Professional Service Pack 1 or later.     10. How do I set up to my system in order to use this service?   For information on setting up your system using iPassConnect, please click here.     11. What is an SSID?   Service Set Identifier. The SSID is also known as Network name, identifies a network. The SSID is used for the wireless device (notebook or PDA) to associate with the respective network.     12. What is the SSID for iPassConnect?   Usually you only need to set your SSID to "ANY" unless you are prompted to change the SSID by the dialer.     13. How do I change the SSID setting?   You need to activate your client manager for your LAN card. Set the SSID/Network name to "ANY". This setting should detect any available SSID at a hotspot automatically unless otherwise prompted by the dialer. 14. Do I need WEP to make a connection to the Broadband service?   No. In order to make a connection, WEP must be disabled.     15. How do I disable it?   Activate your LAN card client manager. Disable WEP or data security 16. Which number can I call if I encounter problems during roaming?   If you have problem connecting to the Internet when you are overseas, please contact our SingNet Helpdesk Technical Support at (+65) 68486933 from 8am to 12 midnight daily or you can also write to us at http://home.singtel.com/customer_service/cust_serv_emailus.asp. The necessary IDD charges to the hotline will be borne by the customer.