iPassConnect (Version 3.5) User Guide for Windows
Microsoft Connection Manager (V1.2) Uninstall Guide

iPass Connect V3.5 User Guide

The iPass Connect V3.5 is the primary iPass client dialer.

System Requirements
Hardware Requirements

• Pentium III processor
• 256 MB RAM
• 100 MB free disk space
• TCP/IP Protocol
• 16-bit color mode

At least one connectivity device installed, depending on your intended connection type:

• 56K v90/92 modem for a dial-up connection
• WLAN adapter for a WLAN connection
• Ethernet adapter for a Ethernet connection

Operating System Requirements
iPassConnect 3.50 is supported on Microsoft Windows 2000 SP 4 or later, and Windows XP Home or Professional SP 1 or later. iPassConnect has also been tested on Windows XP Professional SP 2.

Supported Hardware

Wireless Cards

An 802.11x wireless card is needed for WLAN connections. The table on the following page displays the wireless cards have been successfully tested for connectivity on the iPass network using iPassConnect 3.50.

Procedure 1: Download the iPassConnect (V3.5) software for Windows
To begin, download the iPassConnect (V3.5) software - SingNet_iPC_v350_.exe

Procedure 2: Installation

1. Double-click the executable file
2. Follow the directions on the screen

Procedure 3: How to Use The iPassConnect (V3.5)

1. Double-click the desktop icon
   
   
   
   The iPassConnect dialer launches.
   
    
2. User Name and Password
   Go to Options and click on User Info. Enter your Username and password. Checking the "Save Password" box helps to save your password for future sessions.
   
3. Setting of Dial Properties
   There are two ways to set the dialer properties:
    
   1. Click the Dial Properties button on the iPassConnect window, or
   2. In the iPassConnect window, select the Options > Dial Properties.

   
   The Dial Properties window appears.
   
   In the General box:

   1. Enter any number needed to dial an outside line (i.e., if you are in a hotel, seek verifications if entering of a special prefix such as 8 or 9 is required or not).
   2. Disable Call Waiting if needed.
   3. Check the appropriate radio button for pulse or tone dial.
   4. In the Dialing From location:
       
      • Check the Location Same As Selected Number if you are in the same area code as the selected number, or
      • Select the country you are in (Note: This dialog box uses "type ahead"; type the first few letters of the word you are looking for) and enter the area code from where you are calling.
   5. Click OK when you are done.

   If you are using your calling card, see Using a calling card (below)
   
   To use a calling card:

   1. Open Options > Dial Properties
   2. Check Use Calling Card
   3. Click Add
   4. In the Card Name dialog, enter name of the calling card
   5. In the Dial Sequence dialog, enter the phone number to dial for the calling card. This can be any combination of the below symbols (also can be seen if you click Symbols). For example, if the instructions for your calling card reads "Dial 1 800 222 5050 + PIN + area code + phone number," your dial sequence will be 1 800 222 0505 HFG
      
       

      Symbol	Meaning
      E	Country code
      F	Area code
      G	Phone number
      H	Card number (PIN)
      P	Pulse-dial subsequent numbers
      T	Tone-dial subsequent numbers
      W	Wait for second dial-tone
      ,	Pause (approx. 1 second)
      !	Flash
      @	Wait for quiet answer
      $	Wait for calling card prompt tone
      ?	Wait for user input

   
   
   6. Click OK
      The calling card number is shown in the dial preview box.


4. Modem Setting & Automatic Phonebook Update
   • Open Options Settings
   • Select a modem from the pull-down menu
     Note: You do not need to choose this again unless you have more than one modem on your PC and want to switch between them
   • Select Automatically update phonebook to enable automatic phonebook updating
   • Click OK when done
     


5. On the iPassConnect window, select the Country and region you are dialing from
   
   IMPORTANT:
   You must select the country you are in and the country you are dialing from. If you select "Singapore", you can still get connected to the Internet but this is not the same as making a local call and you have actually made an IDD call all the way back to Singapore from where you are currently! This is not the economical way to use the roaming service.
   
   SingNet will not be responsible for any IDD charges that you have incurred in this way and you would have to bear such IDD charges if you do so.
   
   To connect,
   Simply click Connect which is found on the iPassConnect window after setting up the above.
   
   Once authentication is achieved, a connection icon (iPass logo) appears in the bottom right corner of the Windows Taskbar. Select and right-click this icon for viewing connection information and disconnecting the connection.
   
   iPass Microsoft Connection Manager (V1.2) Uninstall Guide
   
    
   1. To uninstall iPass Connection Manager, click Start, point to Settings, and then click Control Panel. Double-click Add/Remove Programs
      Select Microsoft Connection Manager, and then click Add/Remove
      
       
   2. To uninstall your service profile, right-click your iPass MCM icon on the desktop, and then click Delete.

   
   Troubleshooting
   
   If you have problems, please check the following:

   • Modem is connected and plugged in
   • Phone line is connected to your modem
   • Dial-up Networking is installed
   • Dial-up Scripting is installed
   • Dial properties are filled out correctly (i.e., it shows the correct location you are dialing from)..

   
   iPass often works with many service providers in major business centers in the event one service provider suffers a temporary outage. If you have already successfully in using the iPass service and you are having trouble connecting through a particular access point, check to see if there is an alternative number to use.