| Frequently Asked Questions |
1. What is this change in promotion about?
All new and existing customers who use Hello! Card on their SingTel Prepaid Mobile Card will enjoy free* local mobile airtime charges.
*Free mobile talktime applies when making a Hello! Callback call only. Other incoming call charges are still applicable for non-FIC subscribers. Free mobile talktime is not applicable for SUPER HOT$128 and BONU$30 subscribers on weekdays.
2. Is there a need to perform registration or phone configuration before use?
No registration or phone configuration is required before customers can use their Hello! Card on SingTel Prepaid Mobile.
3. Who are the eligible customers to enjoy this change in promotion offer?
All new and existing customers who use Hello! CallBack Service on SingTel Prepaid Mobile Cards are eligible for this promotion offer.
4. What is the benefit of this change in promotion to customers?
Customers get to save on the local mobile airtime charges and enjoy Hello!’s low IDD charges when calling overseas on weekends.
5. When is the change taking place for this promotion offer?
The change will take place from 30th Apr 09, 0300 hr.
6. How does it work?
Simply dial 1800-225-2225 on your SingTel Prepaid Mobile and you’ll receive a callback. Follow
the instructions on the voice prompt to key in your Hello! Card number and the telephone
number of the party you wish to call.
7. How will I be charged for the call?
Customer will only need to pay for the prevailing Hello! IDD rate on weekends. The local mobile
talktime charges incurred on your mobile for the callback will be free* to you.
*Free mobile talktime applies when making a Hello! Callback call only. Other incoming call charges
are still applicable for non-FIC subscribers. Free mobile talktime is also not applicable for SUPER HOT$128 and BONU$30 subscribers on weekdays.
8. Will I enjoy this promotion on top of other promotions? Example: extra talktime given
when hello! cards are bought at ATMs?
Yes, you will enjoy this promotion together with other promotions.
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